La Cuisine Appliances Reviews 

118
TrustScore 1.5 out of 5

1.3

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Rated 1 out of 5 stars

De las peores compañías con las que he trabajado en mi vida. Their customer service was literally horrible. Their sales team gave me misleading information at the time of purchasing the items and then... See more

Rated 1 out of 5 stars

After care is horrible. My new gas cooktop was missing 2 of the rubber bumpers off the grate when I received it. It was reported immediately by the installer. I was told it would take them 22 days to... See more

Rated 3 out of 5 stars

Poor after purchase communication. No delivery notice, the truck suddenly turned up at my house one day. Luckily I was home.

Company details

  1. Kitchen Supply Store

Information provided by various external sources

La Cuisine Appliances opened its first concept store in 2002. Our passion for good living and culinary arts started with an idea: dring joy into cooking indoor or outdoor for friends and family.


Contact info

1.3

Bad

TrustScore 1.5 out of 5

118 reviews

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No recent history of asking for reviews

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1.3

All reviews

(118)

3 reviews in the last 12 months

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Rated 5 out of 5 stars

5 star customer service

For a great price and free shipping I was able to get my favorite Italian appliances for much less than buying them locally. 5 stars for customer service and communication. The shipping company got it here 2 days later than promised and charged La Cuisine $50 additional to put the correct address on the shipment. 2 stars for those trucker guys, but again, La Cuisine covered the $50 address correction and called me to update me on progress so that I was not bothered with it. Another 5 stars for that.
Thanks, La Cuisine Appliances!

April 18, 2020
Unprompted review
Rated 5 out of 5 stars

Great customer service

Great customer service! They kept me in the loop on the status of my product and kept the communication/options open when they didn’t have the exact model I ordered. Their flexibility and communication made La Cuisine Appliances worth going back to!

March 21, 2020
Unprompted review
Rated 5 out of 5 stars

Great Customer Service

I was disappointed that one of the Ankarsrum mixer accessories that I ordered was not available/back ordered. However, the communication, emails, follow up by Maria Martinez in Customer Service were EXCELLENT. Totally different experience with ordering Ankarsrum parts with one of your competitors (Royalux)- - I would never do business with them again, while I will RECOMMEND La Cuisine Appliances to other friends. Thanks.

March 16, 2020
Unprompted review
Rated 4 out of 5 stars

Small problem with FedEx on delivery…

Small problem with FedEx on delivery time.
A time was scheduled but they called to move delivery to earlier in the day. I would not be home at their suggested time so they placed me LAST on their schedule.

March 9, 2020
Unprompted review
Rated 5 out of 5 stars

Professional and prompt communication…

Professional and prompt communication regarding order confirmation and shipping status. Knife received before targeted date even though it required movement from Florida to Souther California. Thank you.

March 9, 2020
Unprompted review
Rated 5 out of 5 stars

I love it

I love it! Fit and finish are excellent (as is expected from Henckels). I really like the pivoting base for easy access from anywhere on the countertop. Unfortunately, I'll have to modify it to accept my second Henckels cleaver (I have both meat and vegetable cleavers), but I knew that before I ordered it, so that's no reflection on either Henckels nor La Cuisine. Overall, I'm really happy with it. (did I mention that the finish is really nice?)

February 9, 2020
Unprompted review

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