Lahaute Reviews 

1,291
TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 88 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality and comfort of the clothing, noting the great fit and durable materials that hold up exceptionally well over time. People also frequently mention that the staff and customer service team are extremely responsive, friendly, and very helpful when dealing with sizing exchanges or product returns. However, some people mentioned experiencing significant delivery delays with their online orders and occasional frustrating challenges when trying to process product returns. A few consumers also noted difficulties contacting support or receiving incorrect items without receiving a prompt and satisfactory resolution.

What people talk about most

Product

Reviewers mention positive feedback about product quality and comfort, noting that the chinos and pants offer... See more

Quality

Reviewers highlight positive aspects of quality, expressing strong satisfaction with the comfort, fit, and... See more

Customer service

Customers consistently note positive experiences with customer service, praising the team for being helpful... See more

Order

Users describe ambiguous interactions with order experiences, reflecting a wide range of differing consumer... See more

Staff

Clients share positive opinions on staff, highlighting their friendliness, helpfulness, and professional... See more

Reviews shaping this summary

Rated 5 out of 5 stars

La Haute men’s clothing truly stands out for its quality and comfort. The material is excellent—soft, lightweight, and incredibly comfortable on the skin. The fit is spot-on and looks great without fe... See more

Rated 5 out of 5 stars

My husband loves these chinos so much he said, “I actually feel bad wearing other pants now”. He initially only wanted one pair but told me I needed to buy another because they’re just so comfortable!... See more

Rated 5 out of 5 stars

Perfect set of jeans is an understatement, if you don’t have a pair go cop one or ten you are missing out. Trust me you’ll never get jeans anywhere else after trying Lahaute. From the simple yet eas... See more

Rated 5 out of 5 stars

Just got relax fit Chinos from them. Probably the best bottoms I have ever owned. Nothing else I've ever owned has been a fraction of the comfortability. Ultra soft and stretch but doesn't compromise... See more


Company details

  1. Clothing Store
  2. Men's Clothing Store
  3. Streetwear Store

Written by the company

In 2018, Myself (Earl) and Tim set out to bring a change to the Australian men's clothing industry. Our goal was to provide clothing that's higher quality than the top brands but without the expensive price tag. This is our story... We believed that although there were hundreds of fashion brands out there, men's fashion was still quite understated. We found that you could either pay $50 for low-quality jeans that were short-lived or pay upwards of $120 at certain stores. We’d find ourselves looking at brands overseas in the UK and US. There was hundreds of different styles and so many more options. However... when we’d shop locally, we struggled to find streetwear that was exactly what we wanted.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(1,291)

85 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The Gear is great.

First of all the gear is great I have been buying Lahaute for a long time and will continue the service is fantastic.Cheers John

January 30, 2026
Unprompted review
Rated 1 out of 5 stars

Customer Service?

If you love paying for clothes you’ll never actually wear, this is the place for you.

• The "In-Stock" Lie: Ordered a shirt and shorts. Apparently, "In Stock" is just a fun suggestion, because the shirt didn’t exist.

• The "ASAP" Myth: Agreed to a color swap. Was told it would ship "ASAP." Three weeks later? Still waiting.

• The "Hey Mate" Special: Emailed for an update and got a "Hey mate, let me check on that." That was four days ago. I can only assume he’s still "checking."

The Verdict: Great clothes, if you can actually get them. Too bad the customer service is as non-existent as their inventory. Buyer beware.

January 23, 2026
Unprompted review
Rated 5 out of 5 stars

I purchased a pair of Taupe slim fit…

I purchased a pair of Taupe slim fit chinos in July. I may have worn them on average of once a week or once a fortnight in that time. The stitching at the waist and near the pocket started to fray badly at Christmas. I notified Earl, sent photos and now they are replacing with a black pair. Many thanks to the "legends"

January 22, 2026
Unprompted review
Rated 5 out of 5 stars

Super Friendly Service , Great Product

I got a couple of pairs of shorts that are so comfy and fit fantastic, super friendly sizes! I ordered my usual size that were too big (very excited I needed a smaller pair :)!)So I contacted them wanting to exchange for a smaller size. The team were super helpful and really responsive via email. The exchange process even with Xmas in-between was super quick and easy, I couldn't be more happy with the fit, shape and quality, as well as the exchange process and regular contact from the team... Ill definitely be ordering from here again.
Thanks guys 😊

January 15, 2026
Unprompted review
Rated 5 out of 5 stars

La Haute men’s clothing truly stands…

La Haute men’s clothing truly stands out for its quality and comfort. The material is excellent—soft, lightweight, and incredibly comfortable on the skin. The fit is spot-on and looks great without feeling restrictive. My husband absolutely loves how it feels and how well it holds up over time. Even after multiple washes, the fabric maintains its shape, softness, and overall quality. On top of that, their customer service is fantastic—returns and exchanges are quick and painless. Stylish, durable, and comfortable—La Haute has quickly become a favorite in his wardrobe. Highly recommend!

January 13, 2026
Unprompted review
Rated 5 out of 5 stars

Don’t scroll.. STOP!!! And order your jeans from here!!!

Perfect set of jeans is an understatement, if you don’t have a pair go cop one or ten you are missing out. Trust me you’ll never get jeans anywhere else after trying Lahaute. From the simple yet easy way to navigate and place orders all the way to the customer service, plus delivery services damn you guys nailed it. Im in awe!! Great work team keep it up, take my money it’s so worth the comfort style and quality of these jeans.

January 12, 2026
Unprompted review
Rated 5 out of 5 stars

Great style and outstanding customer service

I recently bought two pairs of shorts. While I was unlucky enough to have a button fall off one pair, the way La Haute handled it was perfect. The correspondence was super efficient, and they replaced the item for me immediately. I really like the shorts themselves, and knowing the company stands behind their quality makes me confident to buy again.

January 9, 2026
Unprompted review
Rated 5 out of 5 stars

La Haute - Excellent in clothing

La Haute, my favorite retailer for jeans, chinos, socks, sweaters and vests. All the items delivered were of excellent quality and in a modern, fresh style. I am very satisfied and would gladly order again, despite the great distance. My personal recommendation. Frank

December 23, 2025
Unprompted review
Rated 5 out of 5 stars

Great quality and fit

The service and team have been great to deal with.
Tried the slim chino and slim jeans on the black friday special and they have an amazing fit. So comfortable!!
Had one size exchange which was a breeze.

Now I need to save up to try the shorts!

December 17, 2025
Unprompted review
Rated 1 out of 5 stars

Still Waiting...

Ordered 18 Nov with Express shipping. Not a peep. Have contacted and someone named Earl contacted me back saying they would send asap. It's now the 11th of Dec. Terrible customer service, basically they sold items with no stock. Buyers beware. Shame there clothing was ok but this makes the whole purchase experience terrible.

I'm starting to think they sold stock that they didn't have and now trying to play catch up. Just say so, ghosting isnt the answer.

November 18, 2025
Unprompted review
Rated 1 out of 5 stars

Abysmal customer service

I placed an order with 'Express postage', however, ended up waiting two weeks for it to arrive. The La Haute team were completely uninterested in supporting any follow-up with Australia Post to the point they stopped responding to my email queries. 'Earl' at La Haute lied directly about resending the order after a week of no updates from Australia Post. Terrible experience and I will never purchase from them again. Save yourself a headache and go elsewhere for your purchase.

November 24, 2025
Unprompted review
Rated 5 out of 5 stars

Chinos

Just got relax fit Chinos from them. Probably the best bottoms I have ever owned. Nothing else I've ever owned has been a fraction of the comfortability. Ultra soft and stretch but doesn't compromise on look. Hoodie I got from them about 2-3 years ago was also one of the best hoodies I still use often. Can't believe they don't sell it anymore. They should definitely bring it back.

December 5, 2025
Unprompted review
Rated 1 out of 5 stars

Scammers

I live in London and ordered a pair of jeans from this store. The parcel took two weeks to reach the UK, then it sat somewhere in London for about a week and was never delivered to my address. After that, it was returned back to Australia.
Despite this, I received a notification saying that my order was “delivered”, even though I never received anything.
I contacted the store — they promised to issue a refund, but they never did and clearly have no intention of doing so.
I do not recommend ordering from them. Very unreliable store.

December 3, 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look