Laidlawauctioneers Reviews 9

Purchased an item and sent money twice by accident. They refused to send the funds back and quoted "money laundering regulation". All we did was to ask them to send the money back to the bank it came from. Then they said that we needed to speak to our bank to reclaim the funds which we did and the bank told us that the money is already in Laidlaws accounts so there is nothing they can do. Laidlaw then said that doesnt matter and they need proof that this is the case. We sent them written proof and then they sent us this reply:

"You appear willfully dumb. Does this approach usually work for you?" This is from the CEO directly.

We are now pursuing them via the courts.

I’ve been buying from auction for many years and have dealt with a wide range of different companies. A couple of weeks ago I spotted an item in Paul’s catalogue and decided to place a bid. Having not bid with Paul recently I contacted a member of his team and after a very short period my bid was accepted with no fuss and a lot of advice. Auction day came and late on I realised it would be safer to increase my bid, again swiftly executed with no difficulty. I followed the item on line and succeeded in a purchase at a very good price. My success was rapidly confirmed and an invoice was sent on line. Very quickly after payment the item was dispatched arriving safely after a very short period. An excellent service to someone living three hundred miles away!
The staff are polite and very helpful and the actual auction is excellent. I would certainly grade the at 10/10 and be very happy to use their services again. Many thanks to Paul and the team.

Very good auctioneers. Paul himself is worth a visit. Him and his staff exceeded expectations. Very knowledgeable in all things antiques and collectibles.
We bought and sold thru Paul's Auction and the process was so easy, from Paul giving free evaluations. To keeping us informed every step of the way. We highly recommend this auction. We were first timers and if all auction houses operated the way this one does ,we can see better days ahead. Laidlaws auction is held once a month towards end of month. So clear out your old collectibles and give Laidlaws a try.

I am so pleased that I attended a live auction. Not only was it both exciting and enjoyable, but Paul Laidlaw addressed me directly, advocated for me to get the item I was bidding on and advised me to continue bidding. I was up against a jewellery dealer who would be making a profit and he pointed this out. He made sure that I got the item, not only by advising me to keep bidding but asked the dealer to "do the right thing for the lady!" It got wildly exciting and fun. I left with an amazing deal and it's great to see an auctioneer who makes it entertaining and has your back. I can't thank the team enough. Everyone there was brilliant. This is far better than going to a shop - better value and great fun.

Excellent and knowledgable service with the personal touch. I contacted the auctioneers to obtain a free valuation due to the auctioneers expert knowledge on militaria. I received a response within a valuation withing the hour a detailed description of the article. What a great and very personal service. Thank you so much.

Mr.Laidlaw in my opinion is the most knowledgeable and fairest auctioneer I had the pleasure to meet.

Paul did an evaluation day today and I was extremely happy with his valuation of my items.he was extremely knowledgeable and very friendly.lovely afternoon and I will certainly use his auction when I decide to sell my items.thank you Paul and your colleague.5*

Communication and response to enquires before and after sale exceptional.
Costings packing and postal service superb.
Looking through the catalogue on line prior to the sale the meticulous way all items are photographed and described is extraordinary.
I am really looking forward to looking at the next sale catalogue.

A terrible experience with this auctioneer! I asked for a condition report on an item and was told by a junior staffer that it was in good condition with minor internal wear. On this basis I bid on and won the item. However after searching online for similar items I noticed that mine had important parts missing. On asking for an explanation before submitting payment I was immediately publicly blacklisted and mocked in an email from the arrogant owner Mr P.L. Since then he has refused to discuss the matter and the block remains,damaging my good reputation built up over many years of purchases with other auctioneers all over the world. What is the use of a condition report if serious faults are not even mentioned? I have noted several other online reviews which also mention the rudeness of the owner and his refusal to fix important problems with their purchases. Avoid this company and look elsewhere if you plan to buy at auction!!