Cannot say enough good things about this company! Everything! Quality, unique and of course fashionable items stand out from others. Packaging and delivery also are 5 star. Im a regular customer and a... See more
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Very elegant company beautiful products The quality of their slippers is unlike any others and they look fabulous on. All their slippers (summer and winter ones) are gorgeous. The brooches they atta... See more
Company replied
I ordered a black cape a while back and get so many compliments on it when I saw another colour in sale 70% off I couldn't help myself. Such great quality and a lovely company to order from.
Great product that arrived in a timely manner, customer service were so helpful and the little free gifts included was a great touch. Bought some slippers for my friend as a wedding day getting ready... See more
Company details
Written by the company
Welcome to Laines London, where comfort meets luxury in a collection designed for the modern woman. As a British company, we began our journey with exquisite slippers and have since evolved into a full range of couture fashion and accessories. Our in-house design team designs each piece with care, ensuring that every look empowers you from morning to evening. At Laines London, we prioritize femininity, effortless style, and wearability, conducting regular fit tests and rigorous quality control to ensure that our fashion and footwear embrace you in a comfort. We are proud that Laines London is an all female run brand
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4.7
Excellent
361 reviews
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Beautiful product and beautifully…
Beautiful product and beautifully packaged thanks
September 23, 2025
Reply from Laines London
Thank You so much :)
Absolutely beautiful
Absolutely beautiful. They are a present for my daughter - I know she will love them.
September 26, 2025
Reply from Laines London
Thank You so much :)
Reply from Laines London
Thank You for your lovely feedback - it is greatly appreciated
I've bought four pairs of slippers and…
I've bought four pairs of slippers and my last order which was two pairs I didn't get any badges and they are both going to be christmas pressies
September 27, 2025
Reply from Laines London
Hello Dawn,
As mentioned in our previous email correspondence, you have received exactly what was ordered from our website. We offer a wide variety of slipper styles, and not all of them include brooches. The pairs you selected are not shown with brooches, nor does the product description indicate that they come with any.
As previously stated, if you would like to return the unworn slippers for a full refund so that you can reorder a pair that does include brooches, we would be more than happy to assist you with that process.
Additionally, please note that we have, in the past, offered free gifts with certain orders — sometimes including a set of brooches. However, that promotion ended on September 1st, which may be the reason for the confusion.
Kind Regards
Chantelle
Slippers
Quality nit as good as i thought it be and packaging needs sorting out bought these fir presents the mesh bags shouid be same color as slipper and expected my two pairs to come in own box iv now got to find boxes for slippers make them look like a good present
September 26, 2025
Reply from Laines London
We’re sorry to hear you were disappointed with the complimentary organza bags.
These are provided in our signature brand colours, and unfortunately, we’re unable to offer a variety of colour options for our packaging at this time.
Our slippers are shipped in strong, durable boxes designed to protect them during transit. We do not use individual shoe boxes, as this helps us keep costs down and pass those savings on to our customers. We include full details about our packaging on our website to ensure transparency, but we’re sorry if this was missed.
We currently don’t offer gift packaging as standard, but we truly appreciate your feedback and will definitely consider offering gift boxes as an optional extra in the future.
Thank you again for your order and for taking the time to share your thoughts.
Reply from Laines London
Thank You for your lovely feedback - it is greatly appreciated
Bit slow on delivery but worth the wait…
Bit slow on delivery but worth the wait - beautiful soft jumper that stands out from the crowd - will dress up or down really well depending on what it's worn with. Very happy.
September 12, 2025
Reply from Laines London
Thank You for your lovely feedback - it is greatly appreciated
Sizes are much bigger the stated
Sizes are much bigger than stated. No free of charge returns offered. Price value poor.
September 13, 2025
Reply from Laines London
Thank you for your feedback — we're genuinely sorry to hear that you were disappointed with your shopping experience.
We do our best to provide detailed product information, including a size guide available on our website, to help customers choose the correct fit. If there’s ever any uncertainty, our customer service team is always happy to assist before a purchase is made.
We also make our shipping and returns policy clear and accessible online, as we understand how important this information is when making a decision. While we’d love to offer free returns, as a small business this unfortunately isn’t something we’re able to provide unless the item is faulty — a practice that is increasingly common across the industry.
We truly value your feedback and will take it on board as we continue to improve. If there’s anything else we can help with, please don’t hesitate to get in touch
Absolutely first class customer service…
Absolutely first class customer service from Chantelle today, she really went above and beyond when helping me with an exchange.
I love everything about this company. The slippers are top quality and the staff are brilliant. Would highly recommend!
September 17, 2025
Unprompted review
Reply from Laines London
Thank You so much for your feedback it’s truly appreciated 🩷
Brilliant service and very helpful
August 18, 2025
Reply from Laines London
Thank You so much for your feedback it’s truly appreciated 🩷
Christmas gifts
Christmas gifts. Shopping early.
Quality looks great. Very nice exited to gift them.
August 15, 2025
Reply from Laines London
Thank you for your feedback it is truly appreciated 🩷
The classic slippers are wonderful and…
The classic slippers are wonderful and so comfortable!
The customer service is impeccable.
I received feedback on my questions immediately.
Highly recommend.
These are my favorite gifts to give.
August 15, 2025
Reply from Laines London
Thank you for your feedback it is truly appreciated 🩷
Reply from Laines London
Thank You for such lovely feedback - it is greatly appreciated :)
Will be ordering again!
Fast delivery - order has arrived and I am so happy. Definitely worth the price. Purchased as a gift for my mum and I know she will love them.
Will definitely be ordering again x
August 30, 2025
Reply from Laines London
Thank You for such lovely feedback - it is greatly appreciated :)
Great customer service!
I ordered two items and there was a wee delay in them arriving due to stock levels but they were sent by express delivery at no extra charge to me. Both are beautiful! Thank you
August 25, 2025
Reply from Laines London
Thank You for such lovely feedback - it is greatly appreciated :)
Great experience.
Great communication from purchase to delivery. The items come well packed & in perfect condition.
August 24, 2025
Reply from Laines London
Thank You for such lovely feedback - it is greatly appreciated :)
Absolutely love the slippers thank u I…
Absolutely love the slippers thank u I will definitely purchase more!
August 23, 2025
Reply from Laines London
Thank You for such lovely feedback - it is greatly appreciated :)
Reply from Laines London
Thank You for such lovely feedback - it is greatly appreciated :)
Reply from Laines London
Thank You for such lovely feedback - it is greatly appreciated :)
Quality Slippers
Very pleased with my purchase- quality and finish better than expected.
Had to wait a bit longer for delivery but that wasn’t an issue.
August 23, 2025
Reply from Laines London
Thank You for such lovely feedback - it is greatly appreciated :)
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