LALIQUE Reviews 12

I shop in their boutiques in london the big one at conduit street and cute one in Burlington arcade I love their products so much from crystal products to their glenturret whiskey the staff are amazingly friendly very polite and kind I’m a customer since 2023

Purchased an item for £400 and was sent someone else's purchase and invoice for £90. Instead of an apology they contact us demanding that we need to return the item before they will refund and advised us that we will need to pay another £400 if we want them to send us the correct item as they will not be able to get the refund done in time. They also requested us to pay for the return of the good and they will refund us afterwards. After we refused they advised us that they will send a courier to pick up the item however no one turns up. They reorganised another working day and gave us time a time slot. This was missed again and when contacted they stopped responding and ignored any further contacts. The whole experience was awful and the customer service was disappointing. When they make a mistake there was no attempt in resolving the matter and all we received was one after another unreasonable requests to solve a matter they made in our expense (cost & time) wasted.

UPDATE: Goods arrived without any tracking or even a dispatch note. It may have been trapped by Google spam. The items are fine and well packaged but being a birthday present, I would expect a courier delivery with tracking in future so changed to 3 stars.

Payment taken 10 days ago online, no acknowledgement email, no tracking, dispatch or delivery information received so far. Not able to contact on website, because the contact page doesn't even load. Should I actually receive the goods in time for Xmas and an actual invoice, I'll update this review, but it's looking increasingly like a chargeback situation. I have no idea how to even contact them without an order number.

Lalique are telling me that a retrospective delivery charge of almost 30% of the purchase price is my responsibility and warned in the small print of their terms and conditions.
I have re read the site the customer invoice that charges tax and says zero delivery charge.
I have re read the Lalique website including the terms and conditions and can see no such warning or advice - intact conversely it reassures the customer that all charges are made explicit ahead of the purchase contract ,

The product I wanted wasn't in stock but they sent me an email within a day or two to say it was available again.

My package arrived quickly and the outer packaging was very secure. Inside it was beautifully done with

Wonderfull products, service and packaging. Today, I received their 100 points Cognac-glass. Thank you!

The 5* service provided by Liane at your Bicester store went over and above my expectations for customer service.

She proactively called me immediately the special discount period came into effect noting I was looking to purchase 2 x specific items but had been waiting for the promotional period

They were dispatched promptly and arrived in perfect condition

Liane was extremely courteous, helpful and a credit to your organisation - a great Ambassador for Lalique!

Thank you