The delivery was quick, item arrived in good condition. Even if the item is not at the lowest market price, the website is better than competitors' and the ordering process is smoother.
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I ordered this controller for a Westinghouse ceiling fan. Price was OK, shipping was good and it works. A couple of hints when you are installing it: make sure the power is off to your fan and make... See more
I recently had a few questions and encountered a minor issue with my products, and I have to say that the support I received was absolutely top-notch. The team was incredibly prompt in their res... See more
Company replied
I’ve ordered lights 3 times from this company, great quality for good prices, this time delivery was quick, once I had to wait a bit longer but that was clear at the point of ordering. Well packaged a... See more
Company details
Written by the company
Lampenwelt.de ist der größte Online-Pure-Player für Licht und Beleuchtung in Europa. Wir stehen für herausragenden Kundenservice und bieten die ganze Welt der Beleuchtung an einem Ort – mit über 400 Marken und mehr als 50.000 Produkten. Ob beim Frühstück, bei der Arbeit, bei geselligen Abenden oder auf dem Sofa: Beleuchtung ist für unser Leben unverzichtbar. Licht spendet Helligkeit, kreiert eine besondere Stimmung und erzeugt Emotionen. Es unterstützt unseren Alltag und sorgt für mehr Sicherheit. Bei Lampenwelt erhalten Sie einen exzellenten Beratungsservice und eine professionelle Fachberatung - auch für Geschäftskunden. Sie können zudem zwischen flexiblen Zahlungsarten von Rechnung bis Amazon Pay wählen und profitieren von einer schnellen Lieferung.
Unsere Geld-zurück-Garantie
50 Tage kostenloser Rückversand und Geld-zurück-Garantie
Bei Lampenwelt bieten wir Ihnen zusätzlich zum gesetzlichen 14-tägigen Widerrufsrecht für die anschließenden 36 Tage eine freiwillige Geld-zurück-Garantie. Sie können dadurch von uns erhaltene Ware ohne Angabe von Gründen innerhalb von 50 Tagen durch Rücksendung der Ware zurückgeben.
Contact info
Rabanusstraße 14-16, 36037, Fulda, Germany
- www.lampenwelt.de
4.5
Excellent
73K reviews
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Looks good.
Looks really pretty, but Installation was a bit difficult after adjusting the height of the string.
May 7, 2024
Reply from Lampenwelt.de
Dear customer,
Thank you for your evaluation.
If you have any further suggestions or queries, please do not hesitate to contact our customer service team.
We wish you a pleasant day.
With kind regards
Your Lampenwelt.de team
We ordered our lamp in beginning of…
We ordered our lamp in beginning of January. Then first our shipment was delayed for a couple of times and then our payment was cancelled. Until April we didn’t hear anything from Lampenwelt. Therefore we thought the order was cancelled, and decided to buy another lamp. At the end of April, all of a sudden the order we made on January, which we don’t need anymore, was delivered to us, indicating we will now need to make the payment. We wanted to return the shipment, but it is too heavy to carry to the post office.
Now we are left with an order we made months ago, that we heard nothing of aince months, and now even returning it is a burden on us which is really digficult to make.
April 23, 2024
Reply from Lampenwelt.de
Dear customer,
Thank you for taking the time to leave us a review.
We are very sorry that you did not receive the item within the delivery time confirmed by us. Unfortunately, we are also dependent on the delivery times advised by our manufacturers and suppliers. We will of course check the process and adjust the delivery time of the item accordingly if it is not correct in the shop.
You have already received a separate e-mail with a return slip for free returns.
If you have any further questions or comments, please do not hesitate to contact us.
We wish you a pleasant day.
With kind regards
Your Lampenwelt.de team
every thing exakt ok
April 22, 2024
Ales war gut.
March 19, 2024
Ordered a lamp a month ago
Ordered a lamp a month ago. Delivery was confirmed and paid by me via Paypal. No delivery! On request, it was said that the delivery was on the way. After two weeks I wanted my money back - then I have to send the lamp (which I don't have) back! Everything is not serious. A foreign GmbH!
February 3, 2024
Unprompted review
Reply from Lampenwelt.de
Dear customer,
Thank you for your feedback on your order.
We apologise for the inconvenience you have experienced with your delivery. Of course, we are already in contact with the shipping service provider.
You will be contacted by us in a separate e-mail regarding your request.
We wish you a pleasant day.
With kind regards
Your Lampenwelt.ch team
From order to delivery took way longer…
From order to delivery took way longer than promised.
February 13, 2024
Reply from Lampenwelt.de
Sehr geehrte/r Kunde/in,
vielen Dank, dass Sie sich Zeit für eine Bewertung genommen haben.
Wir bedauern sehr, dass Sie den Artikel nicht in der von uns bestätigten Lieferzeit erhalten haben. Leider sind auch wir von den avisierten Lieferzeiten unserer Hersteller und Lieferanten abhängig. Wir prüfen selbstverständlich den Vorgang und passen die Lieferzeit des Artikels entsprechend an, sofern dieser im Shop nicht korrekt sein sollte.
Sollten Sie noch Fragen haben, können Sie uns gerne unter service@lampenwelt.de erreichen.
Wir wünschen Ihnen einen schönen Tag.
Mit freundlichen Grüßen
Ihr Lampenwelt.de-Team
The packaging was a disaster
The packaging was a disaster. The bug boxes were not filled up with fillers, so the small boxes were flying around, some also got opened and the lamps fell out half way. The big boxes were not sealed, they were just wrapped around 2 times with these slim strong rope kind of things. I hope none of the lamps got damaged :(
February 12, 2024
Reply from Lampenwelt.de
Dear customer
Thank you for your feedback on your order.
Of course, it is very important to us to deliver the ordered lights and lamps safely and intact to our customers. Your comments give us the opportunity to continuously improve our service.
We wish you a pleasant day.
With kind regards
Your Lampenwelt.de-team
Easy shopping, Timely delivered, Nice quality
Artikel wie beschrieben
Lieferung termingetreu, wie angegeben.
Qualität der Ware, sehr gut.
Wieder und gerne.
February 5, 2024
The price of the lamps is relatively high.
The price of the lamps is relatively high for the provided quality.
We got the lamps after 5 weeks time durind I had to call the seller 3 times - therefore the comunication should get as well a low rating.
January 25, 2024
Reply from Lampenwelt.de
Dear customer,
Thank you for your review on Trustpilot.
We thank you for your review of this light and are happy to pass on your criticism to the manufacturer.
Our products will be sent to you as soon as possible. However, the delivery time may vary depending on when the product is ordered. You will be informed of the dispatch date by e-mail.
With kind regards
Your Lampenwelt.de team
I ordered 4 lamps and only received 3…
I ordered 4 lamps and only received 3 and did not inform me the other one will come later
January 30, 2024
Reply from Lampenwelt.de
Dear customer,
Thank you for taking the time to leave us a review.
We have just sent you a message so that we can help you with your complaint and answer any questions you may have.
Yours sincerely
Your Lampenwelt.de team
Not happy with the delivery
unfortunately we have to send back two lamps out of three ordered because one has rust and the other one is broken
January 17, 2024
Reply from Lampenwelt.de
Dear Sir or Madam,
thank you for your review. We're so sorry to hear that your ordered lights were damaged. We hope that our customer care already found a solution with you - otherwise feel free to contact us.
Kind regards,
Your lampenwelt.de-Team
Super!!!!!!!
January 3, 2024
Totally reccomend!
Very well organized webshop and shipment process is second to none. Kudos to whole experience at LW!
December 31, 2023
Arrived on time
Arrived on time, well packaged.
Looks exactly as described. Haven’t installed yet so don’t know if they work well yet
December 12, 2023
They deserve 0 (ZERO) points in review
They deserve 0 (ZERO) points in review. In 25 years doing lighting design and projects, had countless installations and partners all over the world. Lampenwelt and their other websites around the Europe ARE THE MOST LOUSY ones I ever was in contact with. Absolutely no support, no answering the emails for thye new company registration, co calls back. And I have several projects in the pipeline including the hotel renovations. NOBODY CARE about it. Can you imagine that you paid them some amount and for sure some amount of that cheap sourced Chinese product will not work as expected. When they will give you support??? NEVER. Their phone answering machine is starting with: IF YOUR PRODUCT IS NOT FUNCTIONING......Long story short: AVOID AT ANY COST. I will never ever try to buy anything there and strongly discourage you to do the same. This is tooooo much. Good luck.
December 14, 2023
Unprompted review
Reply from Lampenwelt.de
Dear customer
Thank you for your feedback.
We are very sorry that you did not have a positive buying experience.
If there is anything else we can do for you or if you have any further questions or concerns, please do not hesitate to contact us.
We wish you a pleasant day.
With kind regards
Your Lampenwelt.de team
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