The company is refreshingly easy to deal with. They are an established and reputable firm with a proven track record that gives me great peace of mind. I trust their commitment to a frictionless resol... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
I am so excited about my new lamp! I have been looking and looking and finally landed on the LampsPlus site and am completely delighted at the hundreds of options, looks like nice quality too and pre... See more
Always able to find quality merchandise at good price points here. Website is user friendly and easy to navigate to product I'm searching for. Expansive inventory of quality products. LOVE LampsPlus!... See more
I had difficulty finding a way on your website to order a 12" downrod (independently, without ordering a fan). I used the live chat feature and connect with Shannon A. She provided me with a link to a... See more
Company details
About Lamps Plus®
Written by the company
Lamps Plus® is the nation's largest lighting retailer, delivering a winning combination of service, selection and value. We offer an unbeatable selection of lamps and lighting fixtures for indoors and out, including a wide selection of exclusive and customizable designs. Plus, we carry a full range of home furnishings, from seating and storage to wall art and decor.
Contact info
20250 Plummer Street, 91311, Chatsworth, United States
- 800-782-1967
- www.lampsplus.com
4.6
Excellent
16K reviews
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Ease of ordering
Ease of ordering. Hope the the final step is as easy with no delays and no problems. Looking forward to my products.
February 18, 2026
Great selections and easy to navigate…
Great selections and easy to navigate your site. Purchasing process was super simple & the prices were very reasonable. Keep up the great work!
February 18, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Shipping delay is atrocious
February 16, 2026
Reply from Lamps Plus®
Garrett, thank you for providing your feedback. Upon reviewing, we show the order is currently shipping on schedule. We have also re-sent the order confirmation email to you. If you have questions regarding your order, please reach out to us at Ratings@lampsplus.com, we’re happy to help.
Quality service and merchandise
This is our 3rd order with Lamps Plus and our orders have arrived on time and no damage to packages or merchandise. We were missing a part on one piece of merchandise, but I called Customer Service and they shipped us the part the very next day at no charge.
February 16, 2026
Checkout Is Confusing and Too Complicated
Your site is going overboard in trying to get me to sign up for the Capital one shopping app and for enrollment in Hulu/Disney & other places. Checkout is much too confusing and difficult instead of simple and straightforward.
February 14, 2026
Reply from Lamps Plus®
Kim, thank you for providing your feedback. Please note Lamps Plus is not associated with Capital One, Hulu, or Disney. We recommend clearing your browser history, cookies, and cache if you are receiving these pop ups. Should you need further assistance, please contact us at Ratings@lampsplus.com, we’re happy to help.
Large selection and reasonable pricing…
Large selection and reasonable pricing with codes and/or sales. Will be shopping for all my lighting needs here.
February 13, 2026
english floral lamp available on site a…
english floral lamp available on site a few days ago and now another wait. It was the one pair of items that was really wanted at this time. A big disappointment.
February 12, 2026
Reply from Lamps Plus®
We're very sorry to hear an item you have your eye on is unavailable. Please email at us Ratings@lampsplus.com the style number of the lamp in reference and we're happy to look into this for you.
Excellent product selection at good prices
Easy to navigate website, excellent product selection, good prices
February 11, 2026
Easy website to see numerous lamps and…
Easy website to see numerous lamps and order from with fast shipping
February 11, 2026
Assistance with ordering
I had difficulty finding a way on your website to order a 12" downrod (independently, without ordering a fan). I used the live chat feature and connect with Shannon A. She provided me with a link to a cart with the downrod only, which I was then able to order for the fan we already have. Success!
February 10, 2026
I have been ordering from Lamps Plus…
I have been ordering from Lamps Plus over the last few years. There is excellent products to choose from, and the deliveries have been on time.
February 10, 2026
Web sit made it easy to purchase…
Web sit made it easy to purchase products.
I’ve been looking for a special barstool for quite some time and this Lamps plus was the only place that had exactly what I was looking for as far as leather And would finish
February 9, 2026
The product I received did not match…
The product I received did not match the pictures shown on the website. When I contacted customer service, they reviewed the issue and acknowledged the discrepancy, yet still deducted a return fee. I accepted this since it was going to be my first and last order with them anyway. It also took several emails just to obtain a return label—they do not make it easy to return incorrect products. Overall, this was not a pleasant experience.
February 5, 2026
Unprompted review
Reply from Lamps Plus®
We appreciate your feedback and regret that the product you received did not match the website's images. We're sorry for the difficulty obtaining a return label and the deduction of a return fee despite the error. Please contact us at Ratings@lampsplus.com to provide additional information and we are happy to review.
A tough time checking out and all of…
A tough time checking out and all of those requests for donations are ridiculous.
February 5, 2026
Reply from Lamps Plus®
We appreciate you bringing this to our attention and will carefully review alternative solutions to improve the checkout process moving forward. Your feedback helps us enhance our customer experience, and we truly value your business. We hope to have the opportunity to welcome you back and provide a more seamless experience in the future.
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