Landal Reviews 9

ABSOLUTELY AVOID – SCAM PRACTICES

Absolutely avoid. Scam-like practices from start to finish.

No additional mandatory fees were mentioned on the independent booking platform (Hotels.com). The price was clearly shown as taxes and fees included. At no point before payment was I informed that significant extra charges would be required.

After the booking, Landal suddenly added €265 in so-called “service charges”, which represents more than 125% of the original booking price (€211). These charges were not transparently disclosed upfront and completely changed the real cost of the stay.

When I finally managed to cancel the booking due to this unacceptable situation, Landal then tried to charge the exact same €265 again, this time as “cancellation fees”. In other words: fees that were never accepted became cancellation penalties.

Throughout the process, pressure tactics were used: short deadlines, threats of automatic cancellation, and conditions changing to Landal’s advantage. The rules seem to shift depending on what benefits them most.

This is not transparent, not customer-friendly, and feels deliberately misleading.

Don't invest in any companies named or linked to this company. There are people scamming with property investment, using this site and others linked.

Used to go here every year.

The quality of the parks has gone down significantly and this was only made worse with COVID. Their website says you can rebook or cancel for free 1 day before your scheduled date but this is ONLY when COVID rules change, this is obviously only stated in the fingerprint and the direct text does not even imply this is the case.

Customer service did not compensate a single bit.

I recommend going to Center Parks instead, their quality is much higher and customer service much better.