On our first visit we were shown all the beds that fit our criteria. We were then emailed with all the relevant information. On our second visit we met with Lucy once again who continued to be very h... See more
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Review summary
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A relaxed environment for choosing a new bed. The staff were helpful, available when we needed questions answering but also happy to let us browse and try out beds without them hovering over us. We ne... See more
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I had a great experience chatting with Lucy S on the phone this morning. I was completely bewildered by the choice of mattresses but she remained calm and helped me to make an intelligent decision. Hi... See more
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We had a great experience at land of beds. Irene super knowledgeable, she showed us a wide range of beds with different budgets. Its great to support a local business. Staff friendly and welcoming. Ne... See more
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Company details
About Land of Beds
Written by the company
Welcome to Land of Beds, one of the UK's most trusted independent bed and mattress retailers.
At Land of Beds, we've spent 50 years helping customers achieve a better night's sleep. Rated 4.6 by over 9,000 Trustpilot reviewers, we're proud to be multi award winning, including Family Business of the Year 2026 and National Bed Federation Online Retailer Finalist 2025.
As an independent retailer, we're not tied to any single brand, so our advice is genuinely free and unbiased. Many of our mattresses come with a sleep trial, so you can buy with confidence, knowing it's right for you before you commit.
Our mission is simple: to help as many people as possible get a great night's sleep. Whether you prefer shopping online, chatting with us, or visiting us in person, we're here to make your experience smooth, convenient and enjoyable.
Shop Your Way
Online: Explore our full range at www.landofbeds.co.uk.
Call Us: Speak directly to our friendly team at 01928 242829.
Live Chat: Get instant support via our website.
In Store: Visit us in Helsby or Wigan, where a warm welcome and expert advice await you.
We don't just sell beds and mattresses, we also offer a wide range of bedding to help you complete your bedroom look.
We offer nationwide delivery, with free mainland UK delivery on orders over £100. Our online Help and Advice section is packed with FAQs and buying guides, developed with input from sleep experts including physiologist Dr Nerina Ramlakhan and retired GP Dr Katrina O'Donnell, so you can shop with real confidence. Our award winning team is always on hand to help.
Customer feedback is at the heart of everything we do. Every review helps us improve our range and service, and gives new customers confidence when searching online for a trusted, independent bed and mattress retailer.
Thank you for choosing Land of Beds. We're here to help you sleep better.
Contact info
98 Chester Road, WA6 0DW, Helsby, United Kingdom
- 01928 242829
- www.landofbeds.co.uk
4.7
Excellent
10K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
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Reply from Land of Beds
It’s great to hear you were kept well informed throughout your order. Thanks for your kind feedback and for choosing Land of Beds. We really appreciate your support.
Very comfortable nights sleep.
June 3, 2026
Reply from Land of Beds
Thanks for choosing Land of Beds and for leaving us a review. We're delighted to hear you're enjoying a very comfortable night's sleep. We hope you continue to sleep well, and we look forward to welcoming you back in the future!
Reply from Land of Beds
Thanks for choosing Land of Beds and for taking the time to leave us a review, James. We're so pleased to hear you had a great experience with our customer service team. We really appreciate your kind words and look forward to welcoming you back again in the future!
Booked the day off work for delivery not to come
Booked the day off work to wait in for the delivery. We had paid an extra £20 to pick the day of delivery, and as weekends were not an option we stayed off work today to make sure someone could take the bed in. I received an email saying it would be delivered before 24/7 so I tried calling Land of beds but could not get through, left a voicemail and then later got a call saying that the delivery people cannot deliver today. Have had to rearrange now, despite paying and taking a day unpaid holiday. Our bed is broken, hence why we paid for a quick delivery. We now have to wait until Saturday for the bed to be delivered. When land of beds called they said they were refunding £20 as I requested (obviously as they had not delivered the bed on the correct day- delivery was free and the £20 was to choose the day). But when I said I was upset about booking the day off work the woman interrupted and said ok thanks bye and hung up the phone. Really disappointed with this service.
July 19, 2026
Reply from Land of Beds
We’re sorry to hear about your experience and the frustration caused by the change to your delivery arrangements. We understand how disappointing it must have been to take time off work and then find the delivery couldn’t go ahead as planned. We appreciate your feedback and will review the circumstances with our delivery and customer service teams to understand what happened and help improve our service.
I have ordered from this company twice…
I have ordered from this company twice and both products were great. I would highly recommend land of beds if you are looking to replace your mattress.
June 8, 2026
Reply from Land of Beds
Thank you, Maurice, for your continued support and for choosing us again. We’re delighted to hear that you’ve been pleased with both of your purchases. Your recommendation means a great deal to us, and we appreciate you taking the time to share your experience.
Great price and wonderfully attentive…
Great price and wonderfully attentive customer service. On day of delivery the courier messed up and I reached out to Land of Beds via email. In under half an hour they were on top of it and keeping me regularly updated. Highly recommended.
June 1, 2026
Reply from Land of Beds
Thanks, Grant, for taking the time to leave a review. We’re really pleased our team was able to step in quickly and support you when needed. Providing a smooth experience, especially when unexpected issues arise, is something we take great pride in. We appreciate your recommendation and look forward to welcoming you again in the future.
Reply from Land of Beds
Thanks, Clare, for your kind feedback. We’re so pleased to hear that you found our service helpful and that your delivery was quick and efficient. We really appreciate you taking the time to share your experience.
EXELENT DELIVERY SERVICE.PLEASANT ,…
EXELENT DELIVERY SERVICE.PLEASANT ,VERY HELPFUL GENTS.COULD NOT HAVE HAD ANY BETTER SERVICE.
July 13, 2026
Reply from Land of Beds
Thank you Kathleen for your lovely feedback. We’re delighted to hear that you had such a positive experience with our delivery team. We’ll be sure to pass on your kind words to them. We really appreciate you taking the time to share your experience.
Reply from Land of Beds
Thanks for sharing your experience. We're thrilled to hear you found it easy to manage your order - that's exactly what we strive for. We look forward to welcoming you to Land of Beds again in the future.
Reply from Land of Beds
We're delighted to hear you were happy with our communication and the fast delivery. Thank you for choosing Land of Beds, we really appreciate your support.
Lovely shop to walk around plenty of…
Lovely shop to walk around plenty of choice Lucy assisted us round very knowledgeable and made it very personalised to our needs we were kept informed of delivery dates and bed arrived on time thank you
June 22, 2026
Reply from Land of Beds
Thanks for sharing your experience and for choosing Land of Beds! We're delighted to hear you enjoyed your visit to our Wigan store and found plenty of choice. It's great to know Lucy provided such knowledgeable, personalised service and kept you informed throughout your order. We'll be sure to pass on your kind words to her.
I had a particular delivery requirement…
I had a particular delivery requirement and Julie was extremely helpful and friendly in accepting and placing my order. It was really nice to actually talk and deal with very professional and experienced staff. Thank you Julie and Land of Beds
July 18, 2026
Unprompted review
Reply from Land of Beds
Thanks for leaving a review! We're delighted to hear Julie was able to help with your delivery requirements and made the ordering process so easy. We'll be sure to pass on your kind words to her. Thank you for choosing Land of Beds - we really appreciate your support.
Friendly and helpful staff providing an excellent service
Very happy with the whole process of ordering my divan base from this company. Louise in sales was very helpful at every stage of the process from ordering samples and following up to the next stages.
June 30, 2026
Unprompted review
Reply from Land of Beds
Thanks for sharing your experience! We're delighted to hear you were happy with the whole ordering process. It's especially lovely to know Louise was able to help at every stage, from ordering fabric samples through to placing your order. We'll be sure to pass on your kind words to her. Thank you for choosing Land of Beds!
Great service in Wigan from Lucy’s.
July 4, 2026
Reply from Land of Beds
Thanks for leaving a review! We're delighted to hear you received great service from Lucy and the team in our Wigan store. We'll be sure to pass on your lovely feedback. Thank you for choosing Land of Beds!
Reply from Land of Beds
Thanks for leaving a review! We're delighted to hear you're pleased with your new mattress and the service you received. Enjoy your new bed, and thank you for choosing Land of Beds.
Reply from Land of Beds
Thanks for choosing Land of Beds and for leaving a review - we really appreciate it. We take all feedback seriously, so would love to hear how we could have turned your experience into a five star one. We hope to welcome you back to Land of Beds in the future.
Reply from Land of Beds
Thanks, Alan. We're pleased to hear you've had a good experience so far. We really appreciate you choosing Land of Beds and look forward to welcoming you again in the future.
Excellent service
Excellent service. Alan was extremely knowledgeable in helping us decide what we wanted. Very pleasant visit, will recommend 👍 great to go to a showroom and be able to see and try beds/ mattresses.
July 15, 2026
Unprompted review
Reply from Land of Beds
Thanks for leaving a review and for the recommendation, it means a great deal. We look forward to serving you again in the future.
Super customer experience
Enquired about the best mattress for my elderly parents. Very helpful member of staff (Alan) we discussed all options, he asked relevant questions and we arrived at the best solution for their needs. Delivery was much quicker than expected which was a bonus.
July 14, 2026
Reply from Land of Beds
We're thrilled to hear Alan was able to answer all your questions and provide suitable options. We appreciate you taking the time to share your experience.
I am very pleased with the service
I am very pleased with the friendly service I received when deciding on our new bed. My emails were answered promply and I'm really happy with the help I received from Lucy S
Thank you
July 9, 2026
Unprompted review
Reply from Land of Beds
Thanks for choosing Land of Beds and for taking the time to leave a review. We're thrilled to hear Lucy S met your expectations. We'll be certain to share this with her - she'll be made up. We look forward to welcoming you again in the future.
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