Land of Beds Reviews 

9,972
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 1,512 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the friendly and exceptionally knowledgeable staff members who provide helpful, patient advice during showroom visits without ever being pushy. Consumers also deeply appreciate the remarkably straightforward ordering process, competitive pricing, and fast, efficient delivery services that consistently meet their daily needs. Some people were dissatisfied with occasional delivery complications, poor courier service, or failure to remove packaging materials properly from the bedroom. A few reviewers similarly mentioned receiving faulty items, disappointing product quality, or experiencing frustratingly long delays when waiting for their rightful refunds.

What people talk about most

Staff

Customers had positive experiences with staff, highlighting their professionalism, extensive product... See more

Product

Consumers find product to be positive, highlighting top quality materials and great value for money across a... See more

Delivery service

Users describe positive interactions with delivery_service, highlighting fast shipping times and great... See more

Service

People report positive experiences with service, highlighting efficient and professional interactions with... See more

Order

Reviewers mention positive feedback about order processes, highlighting straightforward online and telephone... See more

Reviews shaping this summary

Rated 5 out of 5 stars

After such a great experience purchasing the bed with the help of the lovely Charley we have just taken delivery of it! It looks splendid and many thanks to Mike and Tony they did such a good job remo... See more

Company replied

Rated 5 out of 5 stars

The web site is simple to navigate giving clear guidance on the various mattresses that they sell. We have an emma mattress so wanted to update it as we love them, the price was very competitive. Ho... See more

Company replied

Rated 5 out of 5 stars

We had a great experience at land of beds. Irene super knowledgeable, she showed us a wide range of beds with different budgets. Its great to support a local business. Staff friendly and welcoming. Ne... See more

Company replied

Rated 5 out of 5 stars

We spent quite a while at Land of beds Wigan testing out quite a few beds we received plenty of advice of Cath who was very helpful but not pushy. We eventually decided on a Hypnos Mattress and look f... See more

Company replied



Company details

  1. Bed Shop
  2. Bedding Store
  3. Bedroom Furniture Store
  4. Mattress Store

About Land of Beds

Written by the company

Welcome to Land of Beds, one of the UK's most trusted independent bed and mattress retailers.

At Land of Beds, we've spent 50 years helping customers achieve a better night's sleep. Rated 4.6 by over 9,000 Trustpilot reviewers, we're proud to be multi award winning, including Family Business of the Year 2026 and National Bed Federation Online Retailer Finalist 2025.

As an independent retailer, we're not tied to any single brand, so our advice is genuinely free and unbiased. Many of our mattresses come with a sleep trial, so you can buy with confidence, knowing it's right for you before you commit.

Our mission is simple: to help as many people as possible get a great night's sleep. Whether you prefer shopping online, chatting with us, or visiting us in person, we're here to make your experience smooth, convenient and enjoyable.

Shop Your Way

Online: Explore our full range at www.landofbeds.co.uk.

Call Us: Speak directly to our friendly team at 01928 242829.

Live Chat: Get instant support via our website.

In Store: Visit us in Helsby or Wigan, where a warm welcome and expert advice await you.

We don't just sell beds and mattresses, we also offer a wide range of bedding to help you complete your bedroom look.

We offer nationwide delivery, with free mainland UK delivery on orders over £100. Our online Help and Advice section is packed with FAQs and buying guides, developed with input from sleep experts including physiologist Dr Nerina Ramlakhan and retired GP Dr Katrina O'Donnell, so you can shop with real confidence. Our award winning team is always on hand to help.

Customer feedback is at the heart of everything we do. Every review helps us improve our range and service, and gives new customers confidence when searching online for a trusted, independent bed and mattress retailer.

Thank you for choosing Land of Beds. We're here to help you sleep better.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

10K reviews

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Asks customers to review

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Replied to 100% of negative reviews

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4.7

All reviews

(9,972)

1,421 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fantastic great website to follow so…

Fantastic great website to follow so easy to order and checkout
Excellent reply via email to order
Delivery unbelievable less than 24hours after ordering my pillow
Can highly recommend and will certainly use again
Wish we had Land of Beds in Midlands but ordering on line so easy
Thank you Land of Beds

June 15, 2026
Land of Beds logo

Reply from Land of Beds

Thank you for your review! We're delighted to hear you found our website easy to use and were impressed with the speedy delivery and service. We really appreciate your recommendation and look forward to serving you again.

Rated 5 out of 5 stars

Very helpful

Very helpful, fantastic service.

June 15, 2026
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Reply from Land of Beds

Thank you for your feedback! We're delighted to hear you found our service helpful and fantastic. We really appreciate your support.

Rated 5 out of 5 stars

Great customer service!

I experienced difficulty during the order process, so I reached out via chat and had an instant response. Charley was very quick and very helpful and I managed to place my order within a few minutes! Would highly recommend.

June 17, 2026
Unprompted review
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Reply from Land of Beds

Thank you for leaving a review, Kelsie. We're so pleased Charley was able to help you quickly and get your order sorted with ease. We really appreciate your recommendation and look forward to serving you again.

Rated 5 out of 5 stars

Without Louise we would not have…

Without Louise we would not have purchased our bed from Land of Beds. Louise gave us excellent advise to shop around, try the beds in local salesrooms and once we had the bed identified, come back to her with the spec and name of distributor because Land of Beds have a close relationship with the manufactures and can always better competitors pricing. Louise is a credit to Land of Beds with her friendly and helpful engagement, let alone the huge saving offered to us, will mean we will be recommending Land of Beds to anyone we hear of in the market for a new bed.

June 17, 2026
Unprompted review
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Reply from Land of Beds

Thank you, Michael. We’re so pleased Louise could help you find the perfect bed at the best price. We really appreciate your recommendation and look forward to welcoming you again in the future.

Rated 5 out of 5 stars

Good delivery

Good delivery. I needed help to unpack it but pleased with the mattress.

April 28, 2026
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Reply from Land of Beds

Thanks for choosing Land of Beds and for your review! We're glad you're pleased with the mattress and wish you many comfortable nights of sleep.

Rated 5 out of 5 stars

Very happy Great price

Very happy Great price , great product , delivered quickly

May 5, 2026
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Reply from Land of Beds

Thank you, Victoria! We're so pleased to hear you're happy with the price, product, and speedy delivery. We really appreciate your feedback.

Rated 5 out of 5 stars

Good delivery service

Mike and Tony did a great job delivering my new mattress today. They provided updates on delivery times, and were very helpful and respectful of my property. Many thanks 😊

June 16, 2026
Unprompted review
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Reply from Land of Beds

Thank you, Emily! We'll make sure Mike and Tony know you said this. It’s lovely to hear they took such good care of you and kept you in the loop on the day. Enjoy your new mattress!

Rated 5 out of 5 stars

Fantastic service quick delivery…

Fantastic service quick delivery mattress amazing just like the said it would be very happy

July 17, 2025
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Reply from Land of Beds

Thanks, Tracy! We're really pleased the mattress has lived up to expectations and that everything arrived quickly too. Enjoy your new mattress!

Rated 5 out of 5 stars

Quality products, quality service.

Easy to use website, very competitive pricing, quality products and fantastic delivery service.
Quality at the right price, delivered on time with zero delivery charges.
This is what every customer wants from a supplier.
Well done land of beds.

June 10, 2026
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Reply from Land of Beds

Thank you so much, that really means a lot to the whole team! Enjoy your new bed and look forward to welcoming you back again in the future.

Rated 5 out of 5 stars

Lucy S was very helpful and gave…

Lucy S was very helpful and gave excellent advice on which bed would be best for me. She was very patient and I never felt hurried to make a decision.

June 6, 2026
Unprompted review
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Reply from Land of Beds

Thank you for leaving a review, we'll make sure Lucy sees this! It's great to hear you felt at ease and had the time you needed to make the right choice. We look forward to welcoming you again in the future.

Rated 5 out of 5 stars

Helpful Staff

Lucy A was very patient and efficient. She answered all my questions fully.

June 14, 2026
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Reply from Land of Beds

Thanks for leaving a review, we'll pass it on to Lucy! We're glad she could answer everything you needed and make the process nice and straightforward. If you have any further questions, please don’t hesitate to get in touch.

Rated 5 out of 5 stars

The knowledge help and understanding of…

The knowledge help and understanding of Julie was exceptional plus her friendly and helpful personality made our experience of buying a bed was made so much easier. Thank you Julie.

June 14, 2026
Unprompted review
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Reply from Land of Beds

Thank you so much, Hilary, we'll make sure Julie sees this! It's wonderful to hear she made the whole experience so easy and enjoyable.

Rated 3 out of 5 stars

Emma Mattress not as advertised

I ordered an Emma mattress which transpired I was not getting the specific mattress as specified. I had to pay extra for the right mattress. The delivery was lengthy and I would not use this company again although the Customer Service support was good.

April 26, 2026
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Reply from Land of Beds

Thank you for taking the time to leave your feedback. We're sorry to hear your experience didn't meet expectations and we apologise for any confusion around the mattress specification and the wait for delivery. We're glad our customer service team were able to help and we hope you're enjoying your new mattress.

Rated 5 out of 5 stars

Very comfortable,

The mattress I have purchased is the same as the one I had previously bought. Nothing wrong with the mattress I have. I am just changing it as my husband passed away in bed. On 11th June. Thank you for your help. H Johansen

June 11, 2026
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Reply from Land of Beds

Thank you Hilda, we're so sorry for your loss. We're glad we could help during such a difficult time and wish you all the very best.

Rated 5 out of 5 stars

Great service friendly knowledgable…

Great service friendly knowledgable staff huge thanks to Louise!

June 7, 2026
Unprompted review
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Reply from Land of Beds

Thanks Lorraine, we'll make sure Louise sees your feedback - she’ll be delighted to hear your kind words. We really appreciate you choosing Land of Beds.

Rated 5 out of 5 stars

A lovely helpful and patient assistant

A lovely helpful and patient assistant, Giving all the information we needed. Thanks.
Update: Mattress delivered and put in place, on time by Mike & Tony. Great thanks

June 12, 2026
Unprompted review
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Reply from Land of Beds

Thanks, Mike, for leaving a review. We're so pleased we could help . If you have any further questions, please don’t hesitate to get in touch - that’s what we’re here for.

Rated 4 out of 5 stars

Great service

Great service

April 22, 2026
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Reply from Land of Beds

Thank you for choosing Land of Beds, Jackie. We're delighted to hear that you were pleased with our service. We value all feedback, as it helps us improve, so if you have any suggestions on how we could make your experience even better, we'd be grateful to hear them.

Rated 5 out of 5 stars

Fast service

Fast service. Sent updates promptly.

April 30, 2026
Land of Beds logo

Reply from Land of Beds

Thank you for choosing Land of Beds. We're delighted to hear that you were happy with our fast service and the regular updates we provided. We appreciate your feedback and look forward to assisting you again in the future.

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