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Landys Chemist Reviews 

3,112
•
TrustScore 4.5 out of 5

4.7

Online Pharmacy
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Review summary

Created with AI, based on recent reviews

Evaluating 446 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally fast delivery service and the highly competitive prices offered across a wide selection of quality health and beauty products. Many consumers also deeply appreciate the helpful communication, secure packaging, and efficient handling of their online purchases every single time. Some reviewers were not happy with delivery times, noting that parcels sometimes took considerably longer than expected to arrive at their home address. A few other people also felt that customer service responses could be improved when dealing with occasional processing delays or incorrect item shipments.

What people talk about most

Delivery service

Customers consistently note positive experiences with delivery service, highlighting prompt and fast dispatch... See more

Product

People report positive experiences with product, often highlighting the great selection available and... See more

Price

Users describe satisfaction with price, highlighting very reasonable and competitive costs compared to other... See more

Order

Reviewers mention positive feedback about order experiences, highlighting that the process is consistently... See more

Service

Consumers find service to be positive, highlighting quick, helpful, and reliable support alongside... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have ordered from this company on more than one occasion & have found it exceptionally easy each time . Their prices are good & the delivery is very fast too . I would happily recommend them .

Rated 5 out of 5 stars

I have had this product from other companies but this one was the most cost effective. Once despatched I was regularly kept up to date on the tracking. An excellent experience overall & I shall defin... See more

Rated 5 out of 5 stars

Excellent service. Authentic product at a great price and delivery was very sppeedy. I personally would buy again from this seller and I'm happy to recommend to others! I also got a great Clarins free... See more

Rated 5 out of 5 stars

I have been one of Landys' customers for quite some time now. I have always been satisfied by Landys' service. But this time, I was particularly satisfied because I had run short of an important suppl... See more

Company details

  1. Online Pharmacy
  2. Perfume Store
  3. Vitamin and Supplements Store
  4. Wellness Center

Written by the company

Landys Chemist provides for all your wellness needs. We offer a wide range of products designed to tackle everyday concerns and help you live your best life. We deliver globally and, as a family business, try to ensure all our customers experience a really high quality service. To assist with that we answer emails 365 days a year and are also available on the phone if you ever need to speak to a real person. Our expert team of wellness specialists are always on hand to provide support and advice on products if needed. Landys Chemist is a leading UK Pharmacy business. In 2021 and again in 2023 we were awarded the prestigious C&D Indepedant pharmacy of the year award. We are also a sustainability champion; winning the 2022 Pharmacy Business Awards sustainable pharmacy of the year award. We are proud to recycle 95% of our waste and also operate a plastic free operation. On a local level we are always working hard to support our community. Whether it's our partnership with local foodbanks, our free delivery service for disabled, less mobile and vulnerable patients or our free advice clinics in store, we are always seeking ways to support and help our local community thrive. You can trust Landys Chemist for all your wellness needs.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

3K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 83% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.7

All reviews

(3,112)

444 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Excellent seller!

Excellent service. Authentic product at a great price and delivery was very sppeedy. I personally would buy again from this seller and I'm happy to recommend to others! I also got a great Clarins free gift.

June 18, 2026
Unprompted review
Rated 5 out of 5 stars

Great service

The product I ordered was at an exceptional price compared to other competitors. It arrived quickly

June 19, 2026
Unprompted review
Rated 3 out of 5 stars

I signed up for a subscription of…

I signed up for a subscription of collagen at £22 per month. The following month I received an email to say it had increased to £29 per month. That’s an increase of a 3rd from one month to the next. Not only that they then despatched it the next day at the higher price. I was away and only saw the email 2 days later. Nothing wrong with the product which arrived very quickly, hence the 3 stars, but am feeling a bit miffed!!

June 12, 2026
Unprompted review
Landys Chemist logo

Reply from Landys Chemist

Hi Amanda,

Please email us - we'll refund you the difference so you pay the same price as the first month.

Kind regards,

Landys Chemist

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