Language Reach Reviews 134

TrustScore 4.5 out of 5

4.6

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Rated 5 out of 5 stars

Excellent service throughout. User friendly website, good personal care thereafter. Delivery target met. Just what I had hoped for - the account supervisors are on the ball: thank you. I lost time... See more

Rated 5 out of 5 stars

Initially looked online and did a quick online chat explaining what I needed. Was directed to send an email to which I received a very quick response. Once I agreed the quote my documents were back... See more

Rated 5 out of 5 stars

I needed a certificate translated into Thai and Language Reach dealt with this with ease- I just emailed it across and within 24 hours it was done. I then needed a minor adjustment and again it was ha... See more

Rated 5 out of 5 stars

Thank you Hallie, Courtney and the team. I called up in a panic because my mother in law needed a certified translation for passport office within 2 working days. The service and support we received w... See more

Company details

  1. Translator

Written by the company

Our translation & transcreation agency offers professional services in over 150 languages. Get a free quote in just 30 minutes!


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

134 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Excellent service

Initially looked online and did a quick online chat explaining what I needed. Was directed to send an email to which I received a very quick response. Once I agreed the quote my documents were back with me in a couple of days. Very quick and professional service.

August 15, 2025
Unprompted review
Rated 1 out of 5 stars

Multiple basic mistakes and take no ownership or any apology after mentioning unpleasant experiences

I paid for a certified translation of my birth certificate and found two major errors: the handwritten year “2000” was misread as “2020,” and “德国” (Germany) was mistranslated as “Denmark.” These are not small typos — they’re basic, fundamental errors that should have been caught with even minimal quality control.

I understand that handwriting can be unclear, but the Chinese characters for Germany and Denmark are completely different. On top of that, when I first reached out for a quote, I clearly stated this was for my own birth certificate — so how would it make any sense that I was born in 2020? That alone should’ve raised a red flag.

Luckily, I’m fluent in both Chinese and English and was able to catch these mistakes before submitting the document anywhere. But many people who pay for certified translations rely on the service being accurate — and this could have caused real problems if I hadn’t double-checked it myself.

After pointing out the mistakes, they did send a corrected version quickly. But they never apologized or took real responsibility. In fact, I sent a second email explaining how disappointed I was that there was still no apology, no acknowledgment of the errors, and no offer of compensation. Their response? They said they were “pleased” with my feedback and that it would help them improve in the future — still no apology or accountability.

I sent a third and final message saying I wasn’t happy with how casually this was being handled, and they never replied. Just left me on read.

Yes, they were fast. But quick turnaround doesn’t mean much when the quality is this careless and the follow-up is this dismissive. For a paid, certified service, I expected a much higher standard — both in accuracy and customer care. I wouldn’t trust Language Reach again, and I definitely wouldn’t recommend them to anyone, especially if you don’t speak/can’t read both languages and can’t double-check their work yourself

July 21, 2025
Unprompted review
Rated 5 out of 5 stars

★★★★★

★★★★★

I needed to translate my Brazilian birth certificate into English for submission to the Home Office, and Language Research provided an outstanding service. The online process was incredibly fast and efficient—my translation was ready in just three days! I also had the opportunity to collect the printed document at their office, where I was warmly welcomed. The entire team was professional, friendly, and highly attentive. A trustworthy and reliable company. I highly recommend their services!

February 28, 2025
Unprompted review
Rated 5 out of 5 stars

Quick turnaround time even during…

Very Competitive pricing and quick turnaround time even during Christmas period. Asked for translation of a Birth Certificate. There was a minor spelling error in the name and it was promptly amended as requested. Document translated and received in less than 24 hours. Would definitely recommend.

December 23, 2024
Unprompted review
Rated 1 out of 5 stars

Asked for a translation of a single page

Asked for a translation of a single page birth certificate. They made a mistake on my surname, making the translation legally void. I asked for refund or correction, they ignored completely and seem not to care at all. They will be more than happy to take your money, but if they make an elementary mistake with your important documents, good luck. You're on your own.

August 16, 2024
Unprompted review
Language Reach logo

Reply from Language Reach

Hi Matt,

Thank you for your review, feedback from our customers is extremely important to us as it allows us not only to keep the highest industry standards, but also further evaluate and improve our services.

However, I was unable to find your order in our system – please rest assured that any such changes in our translations are always quick & of course, free of charge.

To ensure that you speak to the right department, please call our translation office at +44 208 677 3775 and quote the reference number. We will look into this for you immediately.

Thank you,
Language Reach

Rated 5 out of 5 stars

Thank you Hallie

Thank you Hallie, Courtney and the team. I called up in a panic because my mother in law needed a certified translation for passport office within 2 working days. The service and support we received was excellent. Everyone went above and beyond to answer questions and get the document to us in time. And the quote was £140 cheaper than my Mother in Law’s previous translator ( who failed to deliver). Thanks for the 5* service.

August 6, 2024
Unprompted review
Rated 5 out of 5 stars

Other businesses take note!

Have used this company twice now and would not hesitate to recommend them. They're always quick to respond, are competitively priced and turnaround is very fast. If you, like me are local and have visited the office, they are warm and friendly in person. Amazing all round service with zero complaints.

January 6, 2023
Unprompted review
Rated 5 out of 5 stars

Excellent service.

Responded very quickly.
Paid close attention to my translation request.
Answered my questions quickly, and very patiently.
I felt like a valued customer.
I was asked to approve the final translation before it was certified.
Happy to recommend.

December 15, 2022
Unprompted review

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