Laptopbitz Ltd Reviews 

Laptopbits gave excellent service. I was totally stuck trying to find a replacement keyboard for my old laptop -- the original being destroyed by coffee -- and had already been sold a totally incorrect one via someone on eBay. Glenn Howard managed to source a replacement and shipped it immediately.

Great advice and service when looking for a keyboard for my dell laptop. Would recommend using this company

I always think that the measure of a good company is how they deal with problems, Undoubtedly this company fails miserably. I would never use them again.

Scammers, ordered a Lenovo thinkbook II keyboard and have been waiting for 4 months. No e-mail, no communication. I got one much faster from going to a lenovo repair shop and in half the time. DO NOT BUY from this place.

If you can tolerate their weird ideas on customer care they are quite good. It all goes wrong when due a refund - excuses such as 'you have been issued with a (books-only) credit note which can only be redeemed against further purchases', alleged claims of misunderstandings about the content of emails such a simple reminder for a promised refund that hasn't arrived being ignored 'as it was rude and out of order'. They really don't want to give refunds and will wriggle until threatened with the courts.
They don't seem to hold much stock as everything is on back order.
I would try elsewhere first, especially if in a hurry.

Ordered a new keyboard for my Dell M-6500. It arrived promptly and works fine.

I have dealt with laptopbits since 2005 and found them very professional friendly and very communicative on orders and delivery they are any IT or computer users go to for replacement parts
I have ordered on 3 different occasions and been 100% satisfied with goods and delivery cannot be faulted a must go to for service company my latest order was for a 17’3 laptop screen and thinking on delivery the packaging was excellent

Ian Mitchell
Falkirk

*DO NOT BUY FROM THIS COMPANY*
I ordered a ~£100 laptop palm rest from Laptop Bits that was on a 2-3 day back order and standard delivery. I waited 31 days before contacting them to cancel my order. The company did not reply to my cancellation, and did not reply until i sent several further emails and even a support ticket through their website, only replying after i threatened legal action. (27 days after the initial cancellation) They confirmed that the order had been cancelled. I have now waited 58 days and still have not received a refund. They initially told me that it was an error by their account team, however i have still not received my money back. They have had my ~£100 for 132 days. I am now talking to Trading Standards and will be starting legal proceedings against this company. *DO NOT BUY FROM THIS COMPANY* *edit* I have proof of all emails sent between us. My "threatening" email was notice that i would be contacting my solicitor. I immediately replied to your email regarding cancellation. That reply is completely untrue. *edit* *edit2* This was my "threatening" email sent after a month of emails requesting the cancellation with no reply from you.

"Sue/Glenn

Wednesday morning I will be reporting your company to trading standards and contacting my solicitor.

I have contacted you several times regarding my order, with no response since I have informed you that I have withdrawn from the contract.

This is not a matter of terms and conditions, his is a matter of UK law that you are breaking.

If you are somehow struggling to contact me via email, my phone number is *REMOVED*.

Refunding my £94.80 is far simpler than refunding my £94.80 plus my legal fees if this is taken further."

I then received an email from you asking if this was a way of asking my order be cancelled, followed by an order cancellation confirmation from you. Three days later i sent -

"Sue,

Thank you for your response.

I have received the confirmation of cancellation, but have not yet received my refund.

Could I get an estimated date that I will be receiving my refund?"

I did not receive a reply to this until i asked again 19 days later. *edit2*

*edit3*
You sent an order cancellation confirmation 1 minute after asking me if i wanted to cancel. I assumed as you CONFIRMED that the order was cancelled, and i had asked you at least 3 times previously to cancel the order, that the order was indeed cancelled. This is the email I received on the 30th January -

"Hi Jarrad

This email is confirms that your order number 14221 has been cancelled.

If you have registered with the site you can log in by using your email address and password at *link removed*

Once logged in, you will be able to access other services including reviewing past orders, printing invoices and editing your account information and of course you can start collecting and redeeming Reward Points as soon as you order.

For more information about Reward Points please see *link removed* if you think you are unlikely to redeem your Reward Points (perhaps because your order is a one off) then have a think about nominating a school or charity for us to transfer them to - all we need is a contact email address and their agreement and we'll do the rest.

If you have any queries about your new account please contact Sue or Glenn by email at *email removed* or phone during working hours (Monday to Friday 9am to 5pm) on 01772 454300.

And finally why not take a look at our Facebook page and let us know what you think of the site or our service - or even tell us how you think it could be improved -

Thanks again,



Sue"

Stop trying to defame and discredit me. I did not "threaten" any of your employees, i threatened your company with legal action as you were breaking the law. It is not usual company policy to delete any further emails from someone that has threatened legal action, that would be silly wouldn't it?

I am begrudgingly thankful that i have finally received a refund confirmation (3 months after i notified you of my withdrawal from the contract), but having to negatively review you before you bothered to refund me is unacceptable for a business.

Having tried one of the "Chinese Gray area suppliers", (although at the time I did not realize it was), I decided to order my Toshiba battery from a UK based company. excellent help during the order process form a human being, ordered Tuesday evening (Malaysian time) and turned up at the office on Thursday afternoon! excellent service, highly recommended.

Positive experience for me. Great customer service & honest seller!

Ordered a laptop keyboard which arrived securely packaged and quickly. Lots of emails to tell me what was happening with my order. Recommend this company to anyone wanting a new part for their laptop.

They kept me informed very well throughout and goods (replacement battery) arrived exactly when they said it would, within 4 days of ordering. Will certainly use them again

Ordered a laptop keyboard yesterday and arrived today. I had no idea how to fit so rang and they helped talk me through fitting.

Brilliant!

I needed a new battery for Bosch GBH 24v cordless power drill. Laptopbits Ltd sent one over quickly but I'd ordered the wrong one. They swapped it no problem and I'm very pleased with the battery that they've now supplied. Really quick response to questions/speedy postage and good advice. Recommended!

I use a laptop to navigate when cruising. My power supply died. One phone call and a new one was waiting in Conwy Harbourmaster's office the following morning. That'll do for me.