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Rated 1 out of 5 stars

Received my Fitbit but the app will not sync data from the Fitbit. Customer service keeps asking me to repeat steps already tried and are from outdated instructions from over 2 Years ago. i have sent... See more

Company replied

Rated 1 out of 5 stars

They are just collecting money from BCBS without fulfilling the items promised. I'm a diabetic and was promised a complimentary smart scale, glucometer, and health coach. After downloading the app, th... See more

Company replied

Rated 1 out of 5 stars

It’s useless, junk, doesn’t even pick up the activity tracker info when all the access is granted. Stupid bot, vague communication, idiotic, childish response options that go nowhere. No actual diet... See more

Company replied

Rated 3 out of 5 stars

The app usually works pretty well but it is clear it's designed for people that need to work on their weight or blood pressure. If you eat right and are an athletic person you can only do so much if i... See more

Company replied

Company details

  1. Weight Loss Service

Written by the company

Lark Health is the leading chronic disease prevention and management platform using proven, A.I. health coaching to deliver better health outcomes at scale.


Contact info

1.8

Poor

TrustScore 2 out of 5

38 reviews

5-star
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1-star

Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 2 out of 5 stars

The "coach" is annoying

The "coach" is annoying. It won't let you actually put your real thoughts in - only the preprogrammed responses. I log walking and it records running. Calorie counts are very off. Scale weight was 4 lbs heavier than my doctor and home scale. I interact while winding down in bed at midnight and it whines at me that I haven’t been active (walking, exercising). Duh. I'm in bed. I really don't care for the pre-planned responses o "have" to make. Why can't I actually have an option to ask a question or give my real feelings. Deleting an wrong entry is next to impossible. I hope ot gets better. Ibwas looking forward to using it.

March 23, 2024
Unprompted review
Lark Health logo

Reply from Lark Health

Thank you for taking the time to share your feedback with Lark. We would encourage you to reach out to Lark's Customer Support team for assistance. They'll be able to troubleshoot any discrepancies with your scale and provide you with some other resources as part of your Lark program. Thank you, again, for sharing your feedback with our team.

Rated 3 out of 5 stars

Good Program But Faulty Equipment

Pretty good program to monitor heath. They sent me a scale and a blood pressure cuff. The scale works fine and connects to the Lark app. The blood pressure cuff works but won’t display the correct date and won’t link to the app. I manually input my blood pressure. Not a huge deal, but kind of disappointing since the blood pressure cuff didn’t work properly from the beginning.

March 1, 2024
Unprompted review
Lark Health logo

Reply from Lark Health

Thank you for being a member of Lark! We’re honored to be a part of your journey. Our team is currently working on investigating the connection issue with the blood pressure monitor. Our technical teams are continuing to troubleshoot this issue and will work on a resolution until this is resolved. Please don’t hesitate to let Lark’s Customer Support team know if we can assist with anything else. We thank you for reporting this issue to our team, sharing your feedback, and being a member of Lark!

Rated 3 out of 5 stars

App is Meh.

I signed up for Lark through my insurance and have been using it for a couple of months. Unlike others, I find the AI amusing and entertaining… that said, it didn’t teach me anything. However, the calorie counter is wayyy off, isn’t easily customizable, and you can’t scan items or even search for items. I continue to use it, but count on MyFitnessPal and my Fitbit app for accuracy

February 25, 2024
Unprompted review
Lark Health logo

Reply from Lark Health

Thank you for sharing your feedback with Lark. We appreciate you sharing your feedback about our product and are so honored to have you as a member. We’ve heard your feedback about our food logging tool and are working to make updates to it. If there are frequently used items that our missing from our database, please reach out to Lark’s Customer Support team so that they can help get those added for you. In the coming months, please be on the lookout for updates to our food logging tool. Thank you again for sharing your feedback!

Rated 1 out of 5 stars

Nothing personalized about it

There is nothing personalized about this app. It is entirely machine-driven, zero human contact. There is no way to say "none of the above." There is no way to say "this is not the help I want." They send equipment I don't need. I already have a scale, blood pressure cuff, activity tracker and food tracker. My tracker apps work better than Lark's built-in versions. The most annoying part is the phony "dialogue" that dictates my answers in ridiculous forms, such as "Woo!" I really do not want a machine that speaks like an idiot. Even cancelling the account is a major pain. I can't believe my insurance company is paying money for this. There must be alternatives out there that actually help.

December 18, 2023
Unprompted review
Lark Health logo

Reply from Lark Health

Thank you for taking the time to share your feedback with Lark. We're sorry to hear that your program didn't meet your expectations. I can confirm that your account has been deleted. We've shared your feedback with our Product team. We're always improving here at Lark and we hope to see you back some day. Wishing you much success on your health journey even if it is not with Lark!

Rated 2 out of 5 stars

Appreciate effort, But

Appreciate effort to keep me healthy but not liking it. I have read all the instructions and completed all the troubleshooting. Doesn't transfer scale weight to app. Doesn't recognize whole wheat bread. Doesn't allow manually entry of weight. Frustrating coaching, needs to be fast and simple. I have deleted the app because I emailed about issues with no response. Feel bad for wasting money that my plan paid for this.

September 21, 2023
Unprompted review
Lark Health logo

Reply from Lark Health

Thank you for sharing this feedback with the Lark team. I am sorry to hear that you did not get a response to your support inquiry just yet. We strive to respond within 24 hours (and usually are quicker to respond). Our team will be responding shortly to provide you with assistance. We appreciate the time that you spent reading the instructions and troubleshooting on your own. We're currently working to resolve an issue with the weights not transferring to your program, and we're also in the process of making updates to our food logging system. We would love to help you out and have you stay with us. Though, if your decision is already made, we wish you the best on your health journey and hope you're able to try our program again in the future.

Rated 2 out of 5 stars

Horrible app

Horrible app, with no instruction on how to use, no way to login via the web, the bot is horrible, you can't ank question....I have no idea what I am doing.

August 15, 2023
Unprompted review
Lark Health logo

Reply from Lark Health

Hello, I am so sorry to hear that you were disappointed by your experience with Lark. Lark uses your smartphones motion sensors to provide coaching and feedback on your activity and sleep. As a result, Lark is not able to be used on the web. If you ever have any questions about your Lark experience, we encourage you to reach out to our Support team for assistance and support. Our team loves to help members along their Lark journey. We thank you for taking the time to provide your feedback. Until next time, cheers to good health and happiness!

Rated 5 out of 5 stars

Definitely my favorite benefit so far

Definitely my favorite benefit so far. Love the coaching, diabetes help, and overall experience.

July 1, 2023
Unprompted review
Lark Health logo

Reply from Lark Health

Thank you for your kind review! We're so honored that we're able to be a part of your journey to reach your health goals. Cheers to your health!

Rated 3 out of 5 stars

I like the program but thier calorie…

I like the program but thier calorie count are off and thi throws off my intake count. I can't find a way to change or fix the calories eaten.

June 7, 2023
Unprompted review
Lark Health logo

Reply from Lark Health

Hello! Thank you for sharing your feedback about Lark. Please reach out to Lark's Customer Support team for assistance. Our Support team loves to help and is here to support your journey with Lark. You can contact our team here: https://support.lark.com/hc/en-us/requests/new.

Rated 3 out of 5 stars

Not good for athletic people

The app usually works pretty well but it is clear it's designed for people that need to work on their weight or blood pressure. If you eat right and are an athletic person you can only do so much if it runs in the family. To have an app always complain about too many carbs is stupid. If you're an athlete or athletic person you have to eat tons of food and sometimes high carbs and you never gain weight so it's totally fine but the app still complains even if there is no weight gain.

March 20, 2023
Unprompted review
Lark Health logo

Reply from Lark Health

Hello! Thank you so much for taking the time to share your feedback with the Lark team. Lark currently offers programs designed to help prevent Type II diabetes, manage hypertension, manage diabetes, and to promote general wellness. I'm sorry that Lark's coaching on carbohydrates didn't meet your expectations. We'll be sure to pass along your feedback about Lark's food coaching to our product team for consideration in future product updates. Thank you, again, for sharing your feedback!

Rated 5 out of 5 stars

One of the best weight loss apps I've ever tried

Hands down my favorite app! I've been using the Lark app for a year now. Great support and really loving my progress so far!

March 23, 2023
Unprompted review
Lark Health logo

Reply from Lark Health

Thank you for allowing Lark to be a part of your health journey! We love to hear about the success of our members! Thank you for sharing your feedback!

Rated 4 out of 5 stars

Through my insurance

I signed up through my insurance and have used the program for over nine months. I received a scale about a week after signup and a fit bit about 8 weeks later. Tech support has been responsive when I’ve had questions. I was able to eventually join the Facebook group. The only con is the meal tracker. It’s stressful to use, not intuitive, nor does it have a scanner. Lark sent me all kinds of ideas for using the tracker but they were things I had already tried. For example, it is impossible to log things dairy free cream cheese (I’ve tried every way possible and it always comes out as some kind of cream when I look at how Lark counted it.) It is the most time consuming meal tracker I’ve ever used to the point that I just don’t track anymore. Other users report resorting to other tracker apps. If you eat nothing but simple foods and don’t eat out or cook meals with more than five ingredients, I guess it might be fine. 4 stars because it’s not a scam, it does what it says it does. I recently was informed that I can have live coaching sessions so we’ll see how that goes!

February 10, 2023
Unprompted review

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