I had very nice experience with buying fatbike cross boss v20 in Amersfoort. Ralph helped us to get the best model according to our demandings, he prepared bike, color and showed us everything abou... See more
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See what reviewers are saying
I went in to buy an electric bike and had the pleasure of meeting one of the most helpful and dedicated salespeople I’ve ever encountered. He patiently answered all of my questions and made sure I... See more
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I went to get myself a family bike and the transactions went really well. Curtley was a nice person to respond to all my questions regarding payment options, servicing as well as making it easy for me... See more
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Bought scooter in April, dropped off scooter, display not working, called again. I was supposed to bring the scooter back, I said the scooter is new so you come pick it up yourselves, came to pick up... See more
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Company details
About La Souris
Written by the company
LA SOURIS 🛵⚡🌿
RIDE THE TREND 🚀
★ Specialist in e-bikes, fatbikes, scooters, scootmobilen, e-steps & brommobielen
★ 30+ winkels in Nederland en België
Volg ons op Social Media
Instagram | Facebook | TikTok | YouTube
ABOUT US
Waarom zou je genoegen nemen met standaardvervoer als je kunt kiezen voor stijl en innovatie?" Met die gedachte begon La Souris, nu de grootste aanbieder van Light Electric Vehicles in Nederland en België. Van moderne scooters tot krachtige fatbikes en elektrische steps – bij ons vind je het allemaal!
Wat ons uniek maakt? Onze voertuigen combineren kwaliteit en stijl tegen de beste prijs. Of je nu gaat voor een retro-look of een futuristisch design, La Souris biedt voertuigen die perfect bij jouw levensstijl passen.
Onze klanten waarderen onze uitstekende service, waaronder:
- ✔ Bezorging en de beste service
- ✔ Tot 5 jaar garantie
- ✔ Geassembleerd in Nederland en Europese productie
- ✔ De laagste prijsgarantie
Ontdek waarom duizenden klanten vertrouwen op La Souris. Stap in de toekomst van vervoer. Ride the Trend! 🌍
Contact info
Gildenstraat, 5, 7005BL, Doetinchem, Netherlands
- 085 - 303 33 45
- info@lasourisscooters.nl
- www.lasourisscooters.nl
Back to School Deals
3.7
Average
17K reviews
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La Souris
La Souris – Disappointing Company
My experience with this company was terrible. I trusted them and purchased a fat bike online. There were two delivery options available: home delivery or pickup from one of their stores. I chose home delivery.
The initial delivery time of three weeks seemed reasonable. However, before the expected delivery date, I received an email informing me of delays due to worker availability issues and high demand. The new delivery date was set two weeks later. No problem — these things can happen.
Just before the new delivery date, I received another email about an additional delay, this time for a different reason. I called customer service, and they told me that I could pick up the bike at one of their stores if stock was available. They confirmed that the bike was in stock in Antwerp.
One hour before leaving, I called customer service again to confirm. They treated me poorly and said the availability had already been confirmed by their colleague during my previous call. So I drove there, which took me about an hour.
When I arrived, they refused to give me the bike. They told me that all units had already been sold in the store. Meanwhile, I saw a salesperson selling the exact same bike to another customer paying in cash. That was extremely disappointing.
At that point, I had already paid for my bike four weeks earlier, and they were selling the exact same model in-store without even considering fulfilling my order first. I returned home empty-handed.
The most ironic part is that after this situation, I received yet another email informing me of an additional two-week delay.
I called customer service again, and the only solution they offered was another pickup arrangement in Antwerp, scheduled two weeks earlier than the latest delivery date I had received. I eventually had to go there, and finally I received the bike.
The product itself is fine, but the overall customer experience was extremely disappointing.
May 20, 2026
Reply from La Souris
Dear Juan,
Thank you for taking the time to share your experience. We are sorry to hear that the delivery process and communication did not meet your expectations.
We understand that repeated delays and conflicting information regarding stock availability can be very frustrating, especially after already waiting several weeks for your order. Unfortunately, during periods of high demand, stock availability between online orders and store inventory can change rapidly, which may have caused the situation you described.
We are glad to read that you eventually received your bike and that you are satisfied with the product itself. At the same time, we sincerely regret that the overall customer experience left you disappointed.
Your feedback will be shared internally, as we continuously work on improving our communication and service processes.
Kind regards,
Hailey
La Souris
Reply from La Souris
Dear Collins,
Thank you for your review, great to hear that everything was incredible.
We really appreciate your feedback and hope to welcome you again in the future.
Kind regards,
Hailey
La Souris
Awfull ciustomer service
Awfull ciustomer service , have to wait 6 Weeks for a tire repair .
May 21, 2026
Unprompted review
Reply from La Souris
Dear,
We’re sorry to hear that you are disappointed with your experience and understand that waiting such a long time for a tire repair is very frustrating.
We had sent a request asking for more information regarding your situation so we could look into this properly, but unfortunately we did not receive any further details from you.
Our apologies for the inconvenience experienced. We would still like to help resolve this for you, so please feel free to contact us with your information via social media or WhatsApp.
Kind regards,
Hailey
La Souris
They answered all my questions try to…
They answered all my questions try to give constructive solutions for my requests
And Eugene was super sympathetic
May 22, 2026
Reply from La Souris
Dear Claudia,
Thank you for your review, great to hear that all your questions were answered and that our team was able to provide constructive solutions for your requests.
We’re also glad to hear that Eugene supported you in a sympathetic and helpful way. We’ll make sure to pass your kind words on to him.
Kind regards,
Hailey
La Souris
La Souris Antwerp
La Souris Antwerp :
In contrast to my past experiences, I must admit in all honesty that Bjorn’s service was entirely professional and customer-friendly. If La Souris had staff or managers like that across the board, you’d be talking about a top-class business!!
May 21, 2026
Unprompted review
Reply from La Souris
Beste,
Bedankt voor de eerlijke en mooie review! Wat fijn om te horen dat je deze ervaring met Bjorn als professioneel en klantvriendelijk heeft ervaren. 😊
Wij waarderen het enorm dat je de tijd neemt om dit te delen en geven je compliment uiteraard aan Bjorn door. Feedback zoals deze motiveert ons om onze service iedere dag verder te verbeteren.
Met vriendelijke groet,
Nadia
La Souris
Fantastic Toen he really was super.
Fantastic Toen he really was super.. patiently helped me sorted my question out ordered it for me .. I am one happy lady today...thank you . Ps your company is great
May 21, 2026
Reply from La Souris
Beste,
Thank you so much for your wonderful review! We’re very happy to hear that Toen helped you patiently and was able to sort everything out for you. 😊
We’ll make sure your kind words are shared with him. Enjoy your order and thank you for your trust in La Souris!
Kind regards,
Nadia
La Souris
Reply from La Souris
Dear,
Thank you for your positive review! Great to hear that you experienced nice and professional service in our shop. We truly appreciate your feedback.
We wish you lots of enjoyment with your purchase!
Kind regards,
Hailey
La Souris
Reply from La Souris
Beste Mary,
Bedankt voor je positieve review en het mooie compliment! Fijn om te horen dat je tevreden bent over onze service. 👍
Met vriendelijke groet,
Nadia
La Souris
Got the scooter back with loose exhaust pipe and missing screws.
I got my scooter back with loose exhaust pipe and missing screws. I had to leave it in the shop as it it not drivable.
It's now been several weeks and still not fixed. The excuse is always we don't have the scews. Get the screws and fix it and stop making excuses for horrible service!
March 24, 2026
Reply from La Souris
Dear Herish,
We are sorry to hear about your experience and understand your frustration regarding the condition in which your scooter was returned and the delay in resolving the issue. This is certainly not the level of service we aim to provide.
We will contact the store directly regarding this situation and request that they provide you with a clear update as soon as possible about the repair and next steps. We understand that you would like this matter resolved quickly and will ensure this is followed up internally.
Kind regards,
Nadia
La Souris
Good sevice very good salesman what he…
Good sevice very good salesman what he promised is what he delivered
May 15, 2026
Reply from La Souris
Dear Zuber,
Thank you for your great review! We’re happy to hear you received good service and that our salesman delivered exactly what was promised. :)
Kind regards,
Nadia
La Souris
Max is really good guy and I appreciate…
Max is really good guy and I appreciate his help a lot
Bike is great but I will check fully everything in coming weeks
May 17, 2026
Unprompted review
Reply from La Souris
Dear,
Thank you for your kind review! We’re glad to hear that Max was able to help you well and that you appreciate his support.
It’s also great to hear that you are happy with the bike. If you have any questions after fully checking everything in the coming weeks, feel free to reach out to us.
Kind regards,
Hailey
La Souris
I bought scooter from here and give…
I bought scooter from here and give servicing but it's already more than one months but they couldn't give me back. I try to contact everywhere I can but they doesn't respond. I already paid 429euro for servicing and service like this is unacceptable.
May 16, 2026
Unprompted review
Reply from La Souris
Dear Kissan,
We are sorry to hear that you have been waiting such a long time for your scooter and that you have had difficulty reaching us. We completely understand how frustrating this must be. Our apologies for the inconvenience.
Your scooter is currently at our central workshop, where repairs are actively being carried out. As soon as the work has been completed and the scooter is sent back to the store, you will be informed immediately. The store will also contact you once your scooter is ready to be picked up.
Kind regards,
Nadia
La Souris
Today I bought an electric bike and…
Today I bought an electric bike and umit was very kind in explaining to me how it works.
May 15, 2026
Unprompted review
Reply from La Souris
Dear Francesco,
Thank you for your kind review! We’re glad to hear that you are happy with your new electric bike and that Umit kindly took the time to explain how everything works.
Kind regards,
Hailey
La Souris
Scammer
Scammer, will sell you old stuff with almost dead batteries, will do the lowest quality work and service risking your life on the road, will lie their teeth out and not even give you the papers and guarantee from the product you bought making me think they sell factory defective stock that they got cheap.
February 18, 2026
Reply from La Souris
Dear Alexandros,
Thank you for sharing your experience with us. We are sorry to hear that you have such a negative impression of our products and service. We take such feedback seriously, especially when it concerns safety and reliability on the road.
We do not recognize ourselves in the accusations regarding the intentional delivery of defective or unsafe products. However, we do consider it important to thoroughly investigate your specific experience, as this is clearly not what you should have expected from us.
We advise you to contact our customer service directly so that we can verify your order and situation and address this matter substantively. Unfortunately, without file information, we cannot properly assess this.
Kind regards,
Noah
Team La Souris
Absolutely amazing service
Absolutely amazing service! Pieter helped us pick out an amazing bike 🏍️ and gave us the best advice.
May 14, 2026
Unprompted review
Reply from La Souris
Dear King,
Thank you so much for your wonderful review! We're thrilled to hear that Pieter was able to help you pick out the perfect bike and provide you with great advice. We truly appreciate you taking the time to share your experience and look forward to assisting you again in the future. 😊
Kind regards,
La Souris
Reply from La Souris
Dear Leilani,
Thank you so much for your wonderful review! We're delighted to hear that you had a great experience and that Pieter was able to help you so well. We truly appreciate you taking the time to share your feedback and look forward to assisting you again in the future. 😊
Kind regards,
La Souris
Best customer service by an employee…
Best customer service by an employee named Sufyan 👍
May 12, 2026
Reply from La Souris
Dear,
Thank you for your kind review! We’re very happy to hear you had such a positive experience with our customer service and that Sufyan was able to help you so well. We’ll make sure to pass your compliment on to him. 😊
We truly appreciate your feedback and hope to see you again soon at La Souris.
Kind regards,
Nadia
La Souris
Good follow up of my purchase order
Clear information provided and further follow up of my purchase order.
Know that i can count on Thomas for other doubts I may have in the future.
May 12, 2026
Reply from La Souris
Dear,
Thank you for your kind feedback! 😊 We’re happy to hear that the information provided was clear and that the follow-up on your order went smoothly. It’s great to know you feel you can count on Thomas for any future questions as well, we’ll make sure to pass your compliments on to him.
We truly appreciate your trust and look forward to helping you again at La Souris. 🚲
Kind regards,
Hailey
La Souris
The wors company ever I don't recomand…
The wors company ever I don't recomand hi buy one bike și sei it's in the stock in the store and hi was there hand hi sey to what 2 week and after hi revive about delivery and hi sey Monday will by delivered in the store an after Sory Wil cent delivery yhet only weck 20 and now I don't receive nothing about delivery hi cent cancelled it's shit store the wors store
April 22, 2026
Unprompted review
Reply from La Souris
Dear Ragnarbjorn,
Thank you for sharing your experience with us. We are sorry to hear that the information regarding stock and delivery was so unclear and that your order was ultimately cancelled without you receiving timely clarification.
We fully understand that this is frustrating, especially when you received conflicting information regarding delivery times and availability multiple times. This is not the experience we want to provide.
We apologize for the inconvenience. We take your feedback seriously and will discuss this internally to improve our communication and stock information.
Kind regards,
Peter
Team La Souris
The worst company and team
The worst company and team , ive made and order waiting for almost 30 days to my ordet to be ready i try to cancel the order i sent emails spoke and instagram page with the team la souris , whatsup also fill up the forms for cancelation and still no answer. Guys i dont reccomend to anybody to buy from them they are not serious team.
April 27, 2026
Unprompted review
Reply from La Souris
Dear Alex,
Thank you for sharing your experience with us. We are sorry to hear that you have been waiting so long for your order and that cancelling your order has not been successful so far.
We fully understand that this is very frustrating, especially when you have made multiple attempts to contact us via email, phone, WhatsApp, and social media without a response. That is not the service we aim to provide, and we apologize for the inconvenience.
We take your feedback seriously and will discuss this internally to improve our accessibility and cancellation handling. We advise you to resubmit your cancellation request with your order details so that it can be handled with priority.
Kind regards,
Noah
Team La Souris
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