lastminute.com Reviews 205,898

TrustScore 4 out of 5

4.0

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 15,839 reviews, reviewers had a great experience with this company. Customers frequently highlight the helpfulness and friendliness of the staff, making their interactions pleasant and supportive. The locations offered are consistently praised for being convenient, well-situated, and close to attractions or amenities. Many people found the booking process straightforward, easy, and efficient, with clear communication and quick confirmations. Reviewers also appreciate the competitive prices and good value for money, often finding deals that were cheaper than other options. However, some customers were dissatisfied with the service, experiencing issues with outdated hotel rooms, transport problems, or difficulties with name changes and flight cancellations. The minority of people also reported problems with the booking process, including reservations not being honored, unexpected charges, or being told by hotels that their bookings were invalid.

What people talk about most

Booking process

Clients share ambiguous opinions on the booking process, with many reviewers finding it straightforward,... See more

Service

Customers had ambiguous experiences with service, with many praising efficient customer service, quick issue... See more

Staff

Users describe positive interactions with staff, often highlighting their friendliness, helpfulness, and... See more

Price

Customers consistently note ambiguous experiences with price, with many initially finding competitive prices... See more

Location

People report positive experiences with location, often highlighting its convenience and proximity to... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The booking process was straightforward and easy. The location of the hotel in Rome was quite good — very close to the centre but not too touristy, lots of cafes, restaurants, coffee shops, grocery sh... See more

Rated 4 out of 5 stars

The resort was jam packed because it was bank holiday and the weather was hot and sunny. I should probably have gone to somewhere less crowded. Parts of the beach can sometimes be polluted, so ask AI... See more

Rated 4 out of 5 stars

Fab time choral suite Skiathos once again fab service great location and friendly helpful staff Unfortunately service not as good by easyJet but there is not much u can do about that unfortunately

Rated 4 out of 5 stars

Great getaway but not without issues. Firstly losing 2 hours in the runway for an issue with the plane. Next an outdated hotel room and then transport issues with train to airport. Emails from las... See more


Company details

  1. Flights Search Site
  2. Hotel
  3. Travel Aggregator

Written by the company

Here at lastminute.com, travel and leisure is what drives us. From hotels, city breaks and holidays to theatre, entertainment and spa days, we’re specialists in creating amazing experiences and unforgettable memories. Founded in 1998, we're experts in brightening up online travel. And we’re among the worldwide leaders in the field, helping more than 10 million customers each year to find their own perfect travel and leisure experiences.

lastminute.com – the inspiring travel company

Written by the company

A worldwide leader in the travel and experience industry since 1998
Every year 10 million experience seekers, from culture vultures to sun worshippers, book their travels and experiences with us. Why? Because we focus on making every moment worth living from click to trip and beyond. And we offer our customers a wide range of products to enable them to create unique memories. Whether it’s city breaks, including hotels and flights, longer holidays, the best theatre shows or relaxing spas, we are lastminute.com and great things happen here.

Contact info

4.0

Great

TrustScore 4 out of 5

206K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Booked our holiday to Mauritus

Booked our holiday to Mauritus . Easy to book . All information and confirmation came very quickly .
Location Hotel The Residence Mauritus fabulous hotel with great location .
ALL the Staff and service could not fault at all . Thank you for making our stay memorable .

May 12, 2026
Rated 1 out of 5 stars

I booked flights to Dubai Avoid at all costs! Terrible service, keeping customer money illegallyand the…

I booked flights to Dubai and the flight was canceled due to the war. Months have passed, and this company simply refuses to refund my money.

There is absolutely no human customer service, no one to talk to, and only an automated bot that gives zero answers. Shocking behavior that is forcing us to take legal action just to get our money back. Stay away!

June 3, 2026
Unprompted review
Rated 2 out of 5 stars

Very disapointed from last minute,i…

Very disapointed from last minute,i always using it before a side with booking.com and the prices was fair you can actrually save some money. However when i try to book this year the prices are skyrocketing, booking hotel + flights was around 1200 euros more expensive compare with doing it separateley.
I book hotel+flights+baggage+insurance+rent a car+airport parking all together around 1200 cheaper.
And that was everywhere booking ,kayak whenever you try ,those companies get so greedy no point to use them anymore.

June 2, 2026
Unprompted review
Rated 1 out of 5 stars

Impossible to talk to an agent

Although I got the answer I needed eventually it was impossible to get to an agent on the phone. Spent 35 minutes repeatedly going through options and eventually gave up. Got my answer on the online chat but still had to wait 20 minutes to talk to a chat agent who could help. Wont use Lastminute again - to much hassle.

June 3, 2026
Rated 1 out of 5 stars

Buy your holidays elsewhere, less pain in your back

Flights cancelled ,took over a month to sort a new flight. I bought extra Parking with was cancelled day before trip, i needed to chase a transfer from airport to hotel and back (disaster). Cabin luggage was included one way only (even i paid for all in and out) so i needed to pay my self. And Lastminuteholiday help agents refusing to help ( do what ever you want)

February 25, 2026

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look