The booking process was straightforward and easy. The location of the hotel in Rome was quite good — very close to the centre but not too touristy, lots of cafes, restaurants, coffee shops, grocery sh... See more
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Here at lastminute.com, travel and leisure is what drives us. From hotels, city breaks and holidays to theatre, entertainment and spa days, we’re specialists in creating amazing experiences and unforgettable memories. Founded in 1998, we're experts in brightening up online travel. And we’re among the worldwide leaders in the field, helping more than 10 million customers each year to find their own perfect travel and leisure experiences.
lastminute.com – the inspiring travel company
Written by the company

- A worldwide leader in the travel and experience industry since 1998
- Every year 10 million experience seekers, from culture vultures to sun worshippers, book their travels and experiences with us. Why? Because we focus on making every moment worth living from click to trip and beyond. And we offer our customers a wide range of products to enable them to create unique memories. Whether it’s city breaks, including hotels and flights, longer holidays, the best theatre shows or relaxing spas, we are lastminute.com and great things happen here.
Contact info
United States
- www.lastminute.com
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Best hosts and most beautiful vilaa…
Best hosts and most beautiful vilaa with everything you need for a great holiday
I had a perfect holiday in Santorini
I had a perfect holiday in Santorini! Thank you lastminute.com, I will be booking with you again!
Booked our holiday to Mauritus
Booked our holiday to Mauritus . Easy to book . All information and confirmation came very quickly .
Location Hotel The Residence Mauritus fabulous hotel with great location .
ALL the Staff and service could not fault at all . Thank you for making our stay memorable .
Good flight times and inter-connecting…
Good flight times and inter-connecting flights.
Everything great!!!!!
I booked flights to Dubai Avoid at all costs! Terrible service, keeping customer money illegallyand the…
I booked flights to Dubai and the flight was canceled due to the war. Months have passed, and this company simply refuses to refund my money.
There is absolutely no human customer service, no one to talk to, and only an automated bot that gives zero answers. Shocking behavior that is forcing us to take legal action just to get our money back. Stay away!
Very disapointed from last minute,i…
Very disapointed from last minute,i always using it before a side with booking.com and the prices was fair you can actrually save some money. However when i try to book this year the prices are skyrocketing, booking hotel + flights was around 1200 euros more expensive compare with doing it separateley.
I book hotel+flights+baggage+insurance+rent a car+airport parking all together around 1200 cheaper.
And that was everywhere booking ,kayak whenever you try ,those companies get so greedy no point to use them anymore.
Very good experience
Impossible to talk to an agent
Although I got the answer I needed eventually it was impossible to get to an agent on the phone. Spent 35 minutes repeatedly going through options and eventually gave up. Got my answer on the online chat but still had to wait 20 minutes to talk to a chat agent who could help. Wont use Lastminute again - to much hassle.
Buy your holidays elsewhere, less pain in your back
Flights cancelled ,took over a month to sort a new flight. I bought extra Parking with was cancelled day before trip, i needed to chase a transfer from airport to hotel and back (disaster). Cabin luggage was included one way only (even i paid for all in and out) so i needed to pay my self. And Lastminuteholiday help agents refusing to help ( do what ever you want)
We had a wonderful experience with my…
We had a wonderful experience with my family. Our flight and accommodation were great. All our tours were amazing.. ⭐️⭐️⭐️⭐️⭐️
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