Lavenderworld Reviews 

This relates to some replacement plants, which Lavenderworld supplied in August (about 1/3rd, or 450-500 plants had died out of original order supplied in May). The 5* rating is because they came through with their promise to replace these plants, free of charge. They certainly seemed a better quality and after a number of weeks it looks as though they have mostly survived.
However, this 5* rating comes with a caveat. Lavenderworld told me that they were going to think of their customers and change their systems so that it would be possible to talk by phone, when necessary, instead of relying on a slow response to emails. I see nothing on the website which tallies with this. This is particularly a nightmare when trying to find out when a large order is being delivered as it was first and second time round.

I have been waiting for an order - had advice that supplier had let them down and I would get a refund. Been emailing since 19 August it is now 20 September and no refund. Was a Secret gardening Club order. Won’t be dealing with them again especially after seeing other similar reviews.

This company deals under several names, Lavender world, Yorkshire Lavender, Secret Gardening Club and more. I was let down early in the year with my preorder just like everyone else and decided never to order form them again. In the past I have had many plants from Secret Gardening Club with great success so early in the year I purchased a Goodwill Pass which gives you 50% off every order from any of their companies. I read on their website that they had moved to a larger warehouse with a garden centre that is open to the public and things were getting back to normal. So I decided to order some plants which I did receive in good time and in good condition. I also place a seperate order for some Evelyn Jessica Hand Cream and Hand wash which was a birthday present for my daughter. This was ordered 24th August and hasnt been received. I have emailed several times eventually to be told that all orders up to 24th August had been sent. It still hasnt been received. Several emails later I still havent been told whether the item was even despatched as there is no indication on the website that it was sent out. I found a telephone number on google for Yorkshire Lavender and spoke to a young man who was very apologetic but couldnt help me. He said he would pass on my enquiry and someone would call me. Nothing happened. I called a second time and got the same response, most apologetic and would pass on. I asked if there was another number that I could ring to get help, he went away and said "no sorry". I finally sent an email labelled in Capital letters COMPLAINT on Wednesday 7th Sept. I am still hoping..........................?

Placed a pre order last year. Never got it in May this year. Sent endless emails they said on each email you will get a refund 5-7 days. still no refund. I think we have all been ripped off. Very angry!!

Oh dear - I wish I had read these reviews before ordering. My parcel has "gone missing in transit" but communicating with this outfit is near on impossible. You cannot phone them and they certainly don't have a policy of responding to e-mails promptly. Will I get my plants or a refund? The jury is out!

UPDATE: 10/9 No further direct communication but they obviously acted and sent a replacement parcel for the one that was lost. The plants were well packaged and look healthy. Thank you but better communications are vital to your business and would probably have earned a 4/5 star rating for this transaction xx

As with other people, I made the mistake of pre-ordering at the beginning of the year for plants that never arrived. They sent an apology email but no refund. I'm still chasing the refund!! Was told my refund was being manually processed by Rebecca, that was 1st July - still waiting
I think this company is a scam. As a new customer you will get your plants and then you will get a big order and they just won't arrive.
A real shame as they would have had good potential if they just did the job!!

If I could I would give them -10. I am still trying to get a refund from them since June. They keep lying about what is happening, first the money has been refunded but I never received it, I was told that many times then the next lie was my refund had been moved to the urgent response file now it's been escalated to the accounts manager and still I have recieved no money.

Delayed delivery, after weeks of waiting I cancelled my order. No telephone number. Communication via email only: takes a few days to receive inadequate reply. Terrible. Hoping I will get a refund.

Same as others. SecretGardening club cancelled order in May and despite dozens of emails have yet to give refund. Given their performance and the random names who reply to me I am beginning to believe it is a not a genuine company. Do not order from these people either at Lavender World or Secret Gardening club.

Avoid this company at all costs!
I placed an order in February for May delivery and they could not fulfil the order and offered a refund.
Despite numerous contacts and emails from myself, and being told twice that the refund would be issued, I have still not received it.
Customer service is non-existent. Don't waste your money, go elsewhere.
Avoid Secret Gardening Club too, as is part of Lavender World.

I made the mistake of ordering plants from this company last november. They were supposed to be delivered 'in the spring'. I had to chase the original plants as they weren't forthcoming. Arrived in poor condition, they tried to blame me for repotting and keeping in cool conditions indoors, but replaced them eventually. Second batch arrived in same condition, and although reported and kept outside, virtually all of them have now died. This company obviously doesn't know the first thing about providing and delivering plants in good condition. Get the impression that they are only interested in making a quick buck. Will never use again!!!!

AUGUST 2022 DELIGHTED EXCELLENT QUALITY LAVENDER PLANTS ARRIVED

MY DOZENS OF LAVENDER PLANTS ARRIVED IN SUPERB CONDITION FROM LAVENDERWORLD YORKSHIRE FANTASTIC CONDITION DELIGHTED.

Ordered 25 x 2 litre Hidcote lavenders back in January for May delivery. They were happy to take £125 off me for these, which appeared to be good value at the time. Unfortunately it may be cheap but what you get back is very poor. No communication from them when May arrived about delivery. Tried many times to contact them by email or phone - which always went to voice mail and left a message - but never got a reply. To add insult to injury, during this time I was being bombarded with marketing emails from them trying to sell me more lavender plants which they claimed were in stock for immediate delivery.

I had just about given up and was about to issue a small claims summons when in the second week of July two parcels were delivered. About two thirds of the plants were very small without any flowering stems. They were in 2 litre pots but would still have looked small in a 1 litre pot. The remaining third were a little bigger but were in very poor condition. In the end, the bigger ones recovered with some tlc and were fine after a couple of weeks; the smaller ones are mostly now eventually growing flowering stems and should be in bloom sometime in September. By next year they should all be lovely but this wasn't what I paid for. I echo the comments of others. Avoid this company because they treat their customers with contempt. This isn't just poor customer service, this is a case of deliberately misleading customers. I would never buy from them again. Pay a bit more money and support your local garden centre instead. It may cost you more but at least you'll have something to show for your money when you want it.

The worst company I've had the "pleasure" of dealing with. The order was late, and the plants arrived dead. I was forced to throw them into the bin on arrival. I will never use this nursery again, and have advised all people I know not to either.

I called them out on Facebook and was subsequently blocked from their company. Please avoid if you don't want to waste your money.

I waited four months for pre ordered plants, by the time they arrived at the end of July they should have been already established in my garden as they were late and planted late they are now all dead. Very disappointed in this nursery so won’t be ordering again.

Cannot fault lavender farm at all. I first ordered a large quantity of lavender in November 2020, they arrived quickly, were well packaged and they thrived from the moment they were planted.
I ordered more lavender with a wooden planter this spring and again I was thrilled with their quick delivery and beautiful lavender plants. Highly recommend.

Scam!

I raised a dispute with American Express as I have never received my order.
They appear to have ruled that you have delivered the items although I have never received them or had any confirmation from yourselves as to where or whom they were delivered to.
Obviously you have no intentions of honouring the agreement of the sale and I wish to let you know what a despicable company you are, obviously the lady by the name of Tansy couldn’t have the decency to correspond regarding my order!
I will not be recommending you or ever shopping with your company again, enjoy my money!

Would give this company a zero if I could. Also trading as secretgardeningclub, this company is a complete con/ scam.
As other people have said they take your money, deliver dead plants or also in my case don’t deliver plants and say they have refunded you ( which they haven’t)
3 months later, I still haven’t received that refund. The latest is they asked me for my bank details. The bank said don’t give them out. Will be persuing this through banking despute. It is only a small amount but it is the principle of it.
Don’t give up if you are in the same position as me. Hassle them and get onto your bank.
This company needs closing down. Whoever is behind this should be ashamed of themselves.

Ordered Peter Pan in June plants took a while to arrive and were small but OK, no label. They have now started to bloom and they are WHITE! Not dark blue as ordered. Repeated emails ignored and phone not answered. Placed another order with Downderry plants arrived in 5 days, larger better plants with label cost 1p per plant more. I wonder how long they will continue in business.

AVOID. We placed an order early June 2022 and here we are at the beginning of August 2022 with no plants, no answers to our emails or a refund. I can't find a phone number to call them. Very disappointing and frustrating.