Lavish Alice Reviews 

Needed a replacement item and Rachael was very very helpful. I sent proof of return and the new item was sent out immediately. Very good and fast customer service.

Return dress

I had an item of clothing that I needed to return an I was outside of my return date !! I contacted customer service and got speakimg with Ammara she was more than helpful and very polite, made my anxious situation a lot easier for myself an I was able to purchase the right size !!!

I got a very quick reply about my refund and my refund was processed immediately after asking. Rachael was lovely and couldn’t be more helpful!

Rachael was a great help in helping me return a parcel to repurchase another! Very quick and professional response x

Your customer service representative was expedient, understanding, and polite when responding to my request. As well, she reminded me of your policy for canceling orders so that I will be more careful in the future.

Do not buy from this company! They do not do UK sizing a size 18 is more like a size 16. And when you return the £125 dress straight away because its too small they do not refund you! Still waiting for my refund thid company is a scam honestly

Beautiful occasion wear quality is exceptional customer care is amazing want to mention rachael how lovely and kind and replied really quick and helped with my enquiry highly recommend this company will be getting all my occasion wear from here in the future

I ordered my suit on Wednesday evening & it’s was at my door Saturday morning. I emailed lavish Alice about tracking I’d & Amy got back to me right away to help & sort... living in the north of Ireland that was fast..the quality of fabric was amazing on my skin.. it’s even more beautiful in real life than the pictures .. so happy x

I'm not one for writing reviews normally however I was impressed with the customer service from Lavish Alice.
Amy got back to me within 24 hours which is great in itself!
I was disappointed that I was 21 days in and realised when trying to return my item that it should have been done in 14 days. I was so disappointed as what I bought wasn't cheap. I emailed and on this occasion they allowed me to return saving me being massively out of pocket! I was delighted and will definitely use again and tell other people also. In fact I already have!
The dress itself was beautiful by the way and the material was lovely but on this occasion I just found something else that I really liked which is why I wanted to return.
Thank you for your prompt response and great service!

Excellent! I placed an order a month ago, & since then my son has been involved in an accident & my husband & I have had to stay at hospital with him. I’ve only had a chance to arrange a return for one of the items & sadly I was just over the returns window. I emailed my issue across & immediately received a message from a lovely lady called Amy. She allowed me to process a return & just gave off such a lovely, kind & caring vibe - like she really understood that my plea was genuine. Thank you Amy. I will definitely be continuing to shop with this company
Many thanks
Gemma

Excellent customer service from Amy, best customer service I have received in a long time. Fast replies, very efficient and really keen to resolve my issue - thank you!

I absolutely adore Lavish Alice! I adore their dresses and have ordered quite a few and think the quality is just so good, even the way that they are packaged is excellent.

Also, when a delivery didn't arrive because of a problem with The Royal Mail, I contacted Lavish Alice and their customer care person Rachael was just fantastic! She responded straight away and dealt with my problem and a full refund was given as soon as she checked out what had happened to my order. I have no problem waiting for a refund, but what normally happens is that companies just ignore you and then it becomes a huge problem, but Lavish Alice always respond quickly, I can't recommend them enough and a special thank you to Rachael for all her help in Customer care.

Fast answer on my request, nice and polite

My customer agent, Amy, was incredibly helpful and replied to my email quickly. 100% recommend.

Amy responded to my query very promptly and was most understanding, explaining the process clearly.
I have 2 stunning dresses from Lavish Alice and the quality is excellent, so I will continue to buy for special occasions and often receive lovely compliments. Thank you Amy and all the Lavish Alice team!

Had a query with returns and Amy was amazing and extremely helpful - sent a very quick response and resolved everything immediately!

Extremely accommodating thank you so much!

I ordered a dress from Lavish Alice (I love the dresses from this place the quality is amazing) but sadly it was too small and I was outside the window for returning it. It’s an expensive dress and one message to customer service and they quickly replied agreeing to refund me once the dress was sent back. Service has always been great here and I would highly recommend for high quality, elegant outfits.

Amy was a great help when I contacted customer support. She was quick to respond and gave me the information I needed. Thank you.

Excellent and speedy response to my enquiry via email after I made my initial purchase. I had forgotten to redeem my discount on first order but Amy explained how as my item was on sale it wouldn't apply and put my mind to rest that i hadn't entered a payment subscription which I was concerned about as other online companys can be misleading.

I placed an order on the 24th of December, EXPRESS delivery mind you. Now the 24th of December is NOT a bank holiday and every order I placed on that day, especially because it was in the morning was received on the 27th.

I received confirmation on the 27th my order had been shipped, this was for a new years dress I would not be seeing as I went on holiday on the 28th for 2+ weeks, so my order was delivered and sat outside my house all that time.

When I returned from holiday I returned this dress and after a while I hadn’t received confirmation so I had to reach out, I was told I would have to wait 3-14 days for a refund, I am currently on day 10 and NOTHING.

What I find strange and annoying is I had to chase to see if they had received my order & I have NEVR had to wait 10+ days for a refund for a DRESS.

I understand that this time period around Xmas can be busy but I did not see any info regarding delays firstly and if you couldn’t fulfill all the orders, you shouldn’t have taken them, it’s literally greed at its finest, and now withholding refunds for over 10-14 days is the icing on the cake for me.

I have seen comments on here similar to mine, so it just confirms my experience is very much a consistent thing, it’s a shame because you guys have lovely items, but there’s nothing very “Lavish” about how you deal with customers YOU have wronged.

NEVER AGAIN.