Lavish Luxe Reviews 

36
TrustScore 3 out of 5

2.8

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Rated 1 out of 5 stars

Devastated! Sent back my dress and had no update on my exchange. Emailed to ask about it because it had taken so long and got the standard it takes 15 days reply. When I said it had been much longer a... See more

Rated 1 out of 5 stars

Absolutely awful. Returned my items over a month ago now and haven’t had any communication. Their email address comes back as not known. They have deleted their Instagram account. There is no way to c... See more

Rated 4 out of 5 stars

Saw them on instagram and was sceptical but everything was ok - came on time and are reachable on social media or email. Bought a pair of boots in my usual size 4 which came up big - needed a size 3 b... See more

Rated 5 out of 5 stars

So shocked to read all the bad reviews. I have bought one pair of boots ( gorgeous) they arrived quickly quality great I have been asked many times if I am wearing designer boots. Two years later sai... See more

Company details

  1. Shoe Store
  2. Clothing Store

Information provided by various external sources

Super hot fashion footwear....treat your feet


Contact info

2.8

Average

TrustScore 3 out of 5

36 reviews

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2.8

All reviews

(36)

0 reviews in the last 12 months

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Rated 1 out of 5 stars

it says that transaction is failed but the needed money for the purchase is gone from my visa card.

Hey, I just ordered two products from your website and it says that transaction is failed but the needed money for the purchase is gone from my visa card. Can you check it, please? I know I paid the money but I,m not getting the purchase. At least return the money, please.

May 11, 2019
Unprompted review
Lavish Luxe logo

Reply from Lavish Luxe

Hi Anna,
We are extremely sorry to hear this. Can you please contact our customer service team at customerservice@lavishluxe.co.uk and a member of our team will happily assist you from there.
Thanks,
Team LL

Rated 2 out of 5 stars

First purchase - not great.

Ordered some white flatforms from Lavish Luxe. Looked great on the website. When they arrived the next day, they were very clumpy and ill-fitting. I decided to return them, using their printed return label, believing £2.50 would be deducted from my refund to cover the delivery. Once I received my refund, I noticed an extra deduction was taken for the original delivery price. So I had been charged twice for the cost of the original delivery. Customer services not great, they just pointed me to their policies. So, if ordering from this site, ensure you read their returns policy. I won’t be ordering again.

April 28, 2019
Unprompted review
Lavish Luxe logo

Reply from Lavish Luxe

Hi Stacy,

Thank you for your review.
We do state on our website that the original cost of postage to yourself is not refunded when returning an item. We also advised that if our returns label is used to return any unsuitable items then £2.50 is deducted from your refund. However you are able to use your own courier if you wish.
Our full returns policy and instructions are available on our website for all customers to view before any orders are placed.

Thanks,
Team LL

Rated 1 out of 5 stars

Worst customer service I have ever…

Worst customer service I have ever received I wouldn’t recommend this website to anyone. Waited weeks and weeks for a refund for Lavish Luxe to inform me that they hadn’t received my parcel!

April 16, 2019
Unprompted review
Lavish Luxe logo

Reply from Lavish Luxe

Hi James,
We are extremely sorry to hear that we had not received your parcel. Can you please contact our customer service team on customerservice@lavishluxe.co.uk and a member of our team will resolve the issue for you.
Thanks,
Team LL

Rated 2 out of 5 stars

Poor quality

Poor quality
No problem with ordering and delivery, however after wearing the shoes only a few times the front seam completely split and are now completely un-wearable. Not happy with the quality of the product at all.

March 25, 2019
Unprompted review
Lavish Luxe logo

Reply from Lavish Luxe

Hi Penelope,

I am sorry to hear this. If you can drop us an email to customerservice@lavishluxe.co.uk then we would be happy to help you.

Many Thanks,
Team LL

Rated 5 out of 5 stars

Received my snake skin flatform…

Received my snake skin flatform espidrills the quality is really impressive , they look like they do on the pictures will definately be using this company again 5*

March 20, 2019
Unprompted review
Lavish Luxe logo

Reply from Lavish Luxe

Hey Emma,

Thanks for the good vibes!

Love
Team LL

Rated 5 out of 5 stars

Great

Boots are amazing quality for the price and were delivered next day with standard delivery. A* company would recommend.

March 9, 2019
Unprompted review
Rated 5 out of 5 stars

Very Impressed

Ordered shoes at 10 to 8 at night and they came the next morning with only standard delivery charge, was very impressed! The shoes are lovely will definitely be ordering again!!

March 8, 2019
Unprompted review
Rated 5 out of 5 stars

Really really pleasantly surprised

I recently placed an order on LavishLuxe and took advantage of the offer of £9.99 boots! I won't lie, the price did concern me as I've always believe "you get what you pay for" but I thought I'd give it a go...
They arrived so so quckly, I think within 2 days of ordering them! And they really are such nice boots. I ordered 3 pairs, because I thought why the heck not at that price, and they are all lovely.
Unfortunately, I will only be keeping 1 pair of them, but that is only due to one pair being slightly tight across the top of my foot, and the other being a bit too high for me. There was nothing wrong with the quality at all, they're really really nice boots, especially for the price.
Will 100% order from LavishLuxe again and have recommended them to my friends!

February 7, 2019
Unprompted review
Rated 4 out of 5 stars

Sceptical and slightly disappointed…

Saw them on instagram and was sceptical but everything was ok - came on time and are reachable on social media or email. Bought a pair of boots in my usual size 4 which came up big - needed a size 3 but not in stock. They don't offer exchanges which is really frustrating and upon looking at their website they dont have much stock and in many sizes. Bit disappointing but the boots are lovely!!!

February 7, 2019
Unprompted review
Rated 5 out of 5 stars

should never had worried, boots were perfect.

i was worried about buying from this site as it was unfamiliar to me, however i searched reviews and found them to be mostly positive, so i thought i would give it a go. I was pleasantly surprised. I ordered 3 pair of boots at a great price and they arrived the very next day. They were perfect, looked great and fitted perfectly. They looked exactly as the pictures did on the site. I would recommend this site to everyone. You can find boots that you cant find on the high street and at affordable prices. defo 10 out of 10.

January 23, 2019
Unprompted review
Rated 5 out of 5 stars

Very happy customer!!

I was skeptical about buying from an unheard of online company......I half expected my shoes not to turn up, or to be awful when they did arrive! However, I was very happily proven wrong! My boots arrived within 3 days, and were exactly as shown in the picture! I love them! And at only £25 they were a steal. And I haven't been able to find any like mine anywhere else at any cost! I will 100% be ordering from this company again.

January 16, 2019
Unprompted review
Rated 5 out of 5 stars

Thank you!!

Brilliant overall. Lovely sandals, great price. Easy to use the website and very fast delivery. So pleased

July 25, 2018
Unprompted review
Rated 5 out of 5 stars

Lavish Luxe made me very happy..........

Always a little reluctant to buy on line with an unfamiliar company. However, I was pleasantly surprised to receive my shoes on time and beautifully packaged too. Really good quality shoes at a great price and there's a wonderful selection available. I will definitely be making further purchases very soon.

July 23, 2018
Unprompted review

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