Put in 250 $ won 3500$ won’t let me withdraw that much. Also I with drew on a Thursday. They say it takes 3 days max to withdraw… But that’s only when they to began to look at it. It’s day four and t... See more
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I was attracted to Lavitta's polo shirts which were advertised on YouTube. Bought 3 shirts for £58. Unfortunately their 4xl's are more like a 2xl so are far too small. However I cannot fault their cus... See more
I have been trying to get in touch with Lavitta regarding a refund that, according to PayPal 'was not processed successfully'. I have sent 4 emails and keep getting an automatic reply saying they wil... See more
website became confusing - far too many enquiries to cope with- to the point I needed to abandon my shopping and resort to a telephone call. This proved an excellent solution. Very helpful staff too... See more
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2.5
Poor
1K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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Straightforward order process followed …
Straightforward order process followed by swift delivery
June 2, 2017
Unprompted review
Reply from www.lavitta.co.uk
Hi Gillian,
Thanks for a lovely review.
I'm happy to hear you are happy with the service!
Thanks again,
Amy
I have been so happy with all my …
I have been so happy with all my purchases,the only criticism with being a new customer ,I thought I would have got discount,when I first ordered ,my items
June 2, 2017
Unprompted review
Reply from www.lavitta.co.uk
Hi Susan,
Thanks for a lovely 5* review!
We do have regular offers but unfortunately there is not one currently in place for a guaranteed discount for new customers.
Keep your eyes peeled for our next offer coming soon!
Kind regards,
Amy
Great service and delivery.
June 2, 2017
Unprompted review
Reply from www.lavitta.co.uk
Hi Lynne,
Thanks for leaving a 5* review!
I am very glad to hear you are happy with the service.
We look forward to hearing from you again,
Amy
Good value and prompt delivery.
May 3, 2017
Unprompted review
Reply from www.lavitta.co.uk
Hi Suzanne,
Thanks for leaving a 5* review!
I am very glad to hear you are happy with the service.
We look forward to hearing from you again,
Amy
Beautiful …
Beautiful clothes true to size just perfect I love shopping with Lavitta just had a big Bank Holiday sale which I took advantage of.
May 3, 2017
Unprompted review
Reply from www.lavitta.co.uk
Hi Helen,
Thank you for the lovely review!
I am very happy to hear you love the clothes in the range, and that you managed to take advantage of the sale prices!
Thanks again,
Amy
Amazing company and the holiday £10 …
Amazing company and the holiday £10 weekend deals brilliant.
May 1, 2017
Unprompted review
Reply from www.lavitta.co.uk
Hi Kathie,
Thank you for such a lovely 5 star review!
I am so glad to hear you love the company as a whole, and that the special deals caught your eye!!
Look forward to hearing from you again in the future,
Thanks again,
Amy
Good quality goods excellent delivery …
Good quality goods excellent delivery would advice anyone to purchase your goodds
May 1, 2017
Unprompted review
Reply from www.lavitta.co.uk
Thank you so much for the fab review Dorothy!
I am very pleased to hear were so happy with the overall experience.
We hope to hear from you again soon.
Thanks again!
Amy
Faulty goods
Ordered. 2 tunic tops . 1 ivory 1 pink . Unfortunately when opening the pink one it was shadow stained to the front . I have returned it . I also had to print my own returns label as there wasn't any on invoice . I think that the pink tunic was sent to another customer, who sent it back , your dispatch dept might have just put it in my order bag without checking condition . The cello wrapping was all crumpled and the invoice in the same crumpled condition , minus the returns labels . Disappointed!
April 9, 2017
Unprompted review
Reply from www.lavitta.co.uk
Hi Karen,
Thanks for leaving a review!
I am sorry to hear you had problems with one of the items! We have a strict quality control procedure in the warehouse so I am disappointed to hear this happened for you. I can see a refund was processed, and due to the time that has passed since you left this review, I am confident all is now sorted.
We do still offer free returns, however we include instructions of how to produce a free returns label on the Royal Mail website should it be required. This means going forward you would always have to follow this procedure or let us know if you were struggling, as they are intentionally not placed inside the parcel.
I am sorry to hear the overall experience was not a good one for you and hope we can redeem ourselves again in the future.
Kind regards
Lavitta
I apolog
Excellent cannot fault the service
April 6, 2017
Unprompted review
Reply from www.lavitta.co.uk
Hi,
Thank you for the lovely 5* review!
I'm very pleased to hear you have been happy with the service provided and we hope this tempts you to shop again in future.
Kind regards,
Amy
Many thanks for good quality
Many thanks for good quality, comfy and fashionable clothes. I have many of your designs and can't wait for more. Also, as a bonus I haven't had to iron them.
April 3, 2017
Unprompted review
Reply from www.lavitta.co.uk
Hi Eileen,
You are more than welcome! Thank you for leaving such a lovely review!
I'm glad to hear you have been happy with your purchases and have avoided the chore of ironing!
We look forward to hearing from you again soon.
Thanks again,
Amy
An excellent and speedy service
An excellent and speedy service. Items were good value for money.
April 2, 2017
Unprompted review
Reply from www.lavitta.co.uk
Hi Christine,
Thank you so much for the 5* review!
We are all very pleased to hear you were happy with the service and the item!
We look forward to hearing from you again soon,
Thanks!
Amy
Excellent service
Ordered online - very quick and easy. Very fast despatch. Great service - thank you.
April 2, 2017
Unprompted review
Reply from www.lavitta.co.uk
Thank you for the 5 star review!
We are really pleased to here you are happy with the service,
Look forward to hearing from you again soon.
Kind regards,
Amy
Lovely clothes and good quality but not …
Lovely clothes and good quality but not very good service. Will not allow me to order online have telephoned about the problem four times and bren told I would get a phone call to sort it out still waiting. Also had to phone twice to see whether received my returns and taking an extremely long time to process refund compared with other companies. Also one order had a free returns label in another didn't and I had to pay.
April 2, 2017
Unprompted review
Reply from www.lavitta.co.uk
Hi Janette,
Thank you for your review! We are glad to hear you are happy with the quality and range of clothes available.
We do offer a free returns system, and include instructions inside the parcel of how to create a label should one be needed via the Royal Mail's website. We are here to help if you ever have problems with this again.
We always aim to refund as quickly as possible but our T&C'S do state to allow up to 14 working days from the date the return reaches our warehouse, and in busier periods following promotions it can sometimes take this stated time.
If you have any problems in future please let us know and we will be more than happy to help!
Kind regards
Amy
Reply from www.lavitta.co.uk
Hello
Thank you kindly for taking the time to leave a FIVE STAR review!
We are very pleased that you find our staff helpful and polite.
We very much hope you'll be shopping again with Lavitta shortly.
Kind regards
Lavitta
Excellent service and lovely items.
The service is second to none and the items I purchased are lovely.
March 4, 2017
Unprompted review
Reply from www.lavitta.co.uk
Hello
Thank you for taking the time to leave a 5* review!
We are thrilled to hear you love the service we offer and the items we sell.
We very much hope you'll be shopping again with Lavitta shortly.
Kind regards
Lavitta
Training of staff
I bought 3 articles on net for click and. Collect. I had to return 2 and took back to shop were I was told that I had to return it by post, I explained that there was no return label, Staff assured me I would receive label following day. I went home after wasted journey, only to receive phone call to tell me that I needed to return them back to shop. I was really annoyed as I could have done without running around like this, As this is the first time I have bought from this company, I think it will probably be the last. I think you need to train staff better,
March 3, 2017
Unprompted review
Reply from www.lavitta.co.uk
Hello
Thank you leaving feedback.
I am very sorry that you have been misinformed and confusion has arisen with the order you have tried to return.
The matter has been addressed in house and in store. I have also send you an email directly regarding the matter.
Once again, I am very sorry that you have been inconvenienced.
Kind regards
Lavitta
Really pleased!
At last I have been able to buy a dress that isn't sleeveless, above the knee, frilly, plunging neckline and doesn't look too young or old. The quality is good, so was the speed of receiving it.
I have placed another order now for some more items.
Thank you, Lavitta.
March 3, 2017
Unprompted review
Reply from www.lavitta.co.uk
Hello
Thank you for taking the time to leave a FIVE STAR review and lovely feedback.
We are very pleased to hear that you are pleased with your recent purchase. We are also thrilled that you have been so impressed you've ordered again!
Once again, thank you for leaving such a nice review.
Kind regard
Lavitta
Good quality
Bought a cardigan and was very pleased with it. Nice quality and good fit etc.
Will definitely buy from Lavitta again.
March 2, 2017
Unprompted review
Reply from www.lavitta.co.uk
Hello
Thank you for taking the time to leave a 5* review and kind comments regarding you recent shopping experience with Lavitta.
We are very pleased you like the quality and fit and we very much look forward to hearing from you again soon.
Kind regards
Lavitta
Lavitta purchases
Have purchased numerous items and have been very pleased with everything ordered.
March 2, 2017
Unprompted review
Reply from www.lavitta.co.uk
Hello
Thank you for taking the time to leave a review and awarding us 5 stars!
We are very pleased you enjoy shopping with Lavitta and we very much look forward to hearing from you again very soon.
Kind regards
Lavitta
Reply from www.lavitta.co.uk
Hello
Thank you for taking the time to leave a review and awarding us 5 stars!
We are very pleased you like the quality of our clothing and the price.
We very much look forward to hearing from you again very soon.
Kind regards
Lavitta
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