The University of Law Reviews 

283
TrustScore 3.5 out of 5

3.3

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Review summary

Created with AI, based on recent reviews

Evaluating 184 reviews, most reviewers were somewhat happy with their experience overall. Many customers appreciate the excellent support from lecturers and tutors, often described as helpful, structured, and caring. Reviewers frequently highlight the quality of teaching and guidance, fostering a positive learning environment. Several people also commend the supportive environment provided by various staff, including wellbeing and employability teams. However, some customers noted significant dissatisfaction with administrative services and customer support. People frequently experienced slow response times, lack of ownership, and generic communication, particularly for enrollment and CAS processes. Difficulties reaching real people, inadequate assistance, and rudeness from some staff were also reported, leading to disruptions in study plans and a feeling of being unsupported.

What people talk about most

Staff

Customers consistently note ambiguous experiences with staff, with many praising the helpfulness and support... See more

Service

Reviewers mention negative feedback about service, with many expressing significant disappointment regarding... See more

User experience

Users describe ambiguous interactions with user experience, with some customers reporting positive... See more

Customer service

Customers had ambiguous experiences with customer service, with many expressing significant dissatisfaction.... See more

Response time

Consumers find response times to be a source of significant dissatisfaction, with many reporting that emails... See more

Reviews shaping this summary

Rated 3 out of 5 stars

I had really great lecturers who were instrumental in ensuring I didn’t disgrace myself. My supervisor gave clear guidance around my dissertation, and the overall teaching experience was good. Sadl... See more

Company replied

Rated 4 out of 5 stars

Truly remarkable learning experience and leadership support from Tutors and students support teams. My health issues would had prevented from completing this law course however ULaw gave me the suppo... See more

Company replied

Rated 4 out of 5 stars

The quality of teaching and materials at UOL is first class and helped me become one of the 41% of participants who passed SQE1 in July 2025. Further, their support helped me pass in the... See more

Company replied

Rated 4 out of 5 stars

SQE 1 Prep course was great, good quality teaching, great resources & plenty of practice questions. SQE 2 teaching was varied, the advocacy teaching was really good and hands on. Overall passed both... See more

Company replied


Company details

  1. University
  2. Career and Education Provider
  3. Educational Institution
  4. Graduate School
  5. Law School

About The University of Law

Written by the company

With a rich heritage and a reputation for innovation and contemporary teaching practices, we continuously focus on developing the best legal and business minds.

We are the largest provider of legal education, with more law students choosing us than any other UK university in 2023 (HESA 2022/23). What really sets us apart is the guiding principle that future lawyers and business leaders should learn in a realistic, professional and contemporary context, with plenty of practical interactive engagement. That's why we keep our contact hours high and our teaching groups small.

All of our courses – from our undergraduate law degrees to our diverse range of business courses and postgraduate programmes – are designed with a unique, varied and innovative learning approach proven to deliver self-reliant professionals who can compete in the fast changing professional world.

Our track record of excellence in learning and development has helped us establish worldwide connections within the legal and business industries. We provide legal training for 90 of the top 100 law firms in the UK and exclusively deliver SQE training for over 65 leading UK and US law firms.

More than 400 of our lecturers are qualified lawyers and business professionals, and all have extensive practical experience which they are able to pass on to our students. We facilitate this process with high levels of student-to-lecturer contact time and small class sizes - one of the reasons that many firms insist their trainees study with us.

We focus exclusively on practice-based training and give students access to our expert Careers and Employability service database as soon as they accept a place with us. Students also benefit from our pioneering and award-winning pro bono programmes, which allow them to gain valuable work experience by helping real clients from the local community.

We were ranked in the top 10 for our quality of teaching across UK universities in the NSS 2024 (7th in England) and in the Office for Students (OfS) Teaching Excellence Framework (TEF) 2023, we were awarded an overall Silver rating, with a Gold rating for Student Experience and Silver rating for the Student Outcomes.

Our Postgraduate Employment Promise

Get a job in nine months or your fees back*

We’re so confident you’ll succeed that if you don’t obtain a job in nine months after completing your course, you'll get 100% of your fees back, made up of 50% as cashback, plus 50% as credit towards another course.*

Our Employment Promise is offered to students studying a selection of our postgraduate law courses, including our LLM Legal Practice (SQE1&2), and a range of our postgraduate business courses.

*Terms and conditions apply, visit our website for full details: law.ac.uk/employability/employment-promise

Contact info

3.3

Average

TrustScore 3.5 out of 5

283 reviews

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1-star

Asks customers to review

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Replied to 100% of negative reviews

Typically replies within 1 week

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3.3

All reviews

(283)

186 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

University is excellent and our…

University is excellent and our professor Mr. Richard is helping the students and also making us learn new things.

April 27, 2026
Unprompted review
The University of Law logo

Reply from The University of Law

Thank you so much for your feedback Saiakshaya. Glad to hear you're having a positive experience and learning new things :)

- Abigail

Rated 1 out of 5 stars

Such a shit university

Such a shit university, withdraw my CAS after filing my visa for no reason. Waste of money and time

April 28, 2026
Unprompted review
The University of Law logo

Reply from The University of Law

Thank you for taking the time to leave us a review Abdul.

We understand how frustrating it must have been to not receive a CAS and we apologise for the disappointment caused. We will also pass your feedback to our International team for their review.

We appreciate you taking the time to share your comments.
- Olivia

Rated 4 out of 5 stars

Really helpful staffs

Helpful staffs, well organised but location a bit complicated to find.

November 4, 2025
The University of Law logo

Reply from The University of Law

Thank you so much for your review, we're pleased to see you had a positive experience with us.

We appreciate your feedback on the location too, if you'd be able to share some more details about the campus and what you think we could improve, we'd love to be able to action some changes. Please reach out to us via reviews@law.ac.uk.

Rated 5 out of 5 stars

The application process was completed…

The application process was completed within the hours. The admission was very responsive and helpful. Many thanks to all of them.

April 27, 2026
Unprompted review
The University of Law logo

Reply from The University of Law

Thank you so much for your feedback Rafael. Glad to hear that our admissions team supported you so quickly. Best of luck in your course!

- Abigail

Rated 5 out of 5 stars

Course well structured

The course is really well designed and covers all areas that could potentially come up in the SQE.

January 15, 2026
The University of Law logo

Reply from The University of Law

Thank you so much for the feedback Muhammed, best of luck for the future :)

- Abigail

Rated 5 out of 5 stars

My ULAW experience so far

I am currently a second year student at the Bloomsbury campus and I have had a good experience so far. All the lecturers and staff members are lovely and and explain things clearly. I have also benefited from the small class sizes in both lectures and workshops because that makes them more interactive and engaging, so I can ask questions easily.

Another thing I really like about ULAW is their willingness to accept and take in feedback from students. There are many opportunities to provide feedback either in surveys or other ways, and I have seen so many positive changes and implementations as a result.

April 27, 2026
The University of Law logo

Reply from The University of Law

Thank you for your kind words Faith, we really appreciate you taking the time to leave us such comprehensive feedback about your positive experience so far.

We're thrilled to see that you're enjoying your time on the course and we will share this with the team at the Bloomsbury campus too. All the best for the rest of your second year and thank you again for leaving us a review, we really appreciate it.
- Olivia

Rated 4 out of 5 stars

Truly remarkable learning experience…

Truly remarkable learning experience and leadership support from Tutors and students support teams. My health issues would had prevented from completing this law course however ULaw gave me the support every time I needed most.
Online students will feel more focussed and effective learning if they were give once a week open drop in sessions. Thanks

April 27, 2026
The University of Law logo

Reply from The University of Law

Thank you so much for your review Ayna, it's wonderful to hear that the support you've received has made a positive difference to your studies.

As for your suggestion to further improve learning for our online students, we love the sound of it and we've passed it to our Online team for their consideration 😀

Thank you again for your review, we appreciate you taking the time to share your experience.
- Olivia

Rated 5 out of 5 stars

It was a good experience

It was a good experience

November 26, 2025
The University of Law logo

Reply from The University of Law

Thank you for your review Ruth, we're pleased to see you had such a positive experience with us 🙂
- Olivia

Rated 5 out of 5 stars

Respect to diversity

Respect to diversity

April 29, 2025
The University of Law logo

Reply from The University of Law

Thanks for your positive review Nimrod, we appreciate you taking the time to share your thoughts 🙂
- Olivia

Rated 1 out of 5 stars

my robe stank

my robe stank, they said my name wrong despite me making it phonetically clear on the website

November 24, 2025
The University of Law logo

Reply from The University of Law

Thanks for taking the time to leave us a review Sundas.
We're sorry to hear about your experience at Graduation and we've passed it back to our team to escalate. This is not the standard we expect and we take your comments seriously.

Thank you again for sharing your feedback, we appreciate it.
- Olivia

Rated 3 out of 5 stars

Was a nice venue however…

We did not have a live orchestra as the other grad ceremonies hosted by ULaw(felt like not enough effort was put in maybe because we were the last ceremony but that shouldn’t have been the case).Also a physical book would have been a nicer touch than an online version of the graduation ceremony.

January 8, 2026
The University of Law logo

Reply from The University of Law

Thank you for taking the time to share your review with us. We’re truly sorry to hear that your ceremony didn’t feel quite as special as it should have and we appreciate you letting us know how you felt.

Although our orchestra was booked to perform at your ceremony, unfortunately they were unable to attend the event on the day. We completely understand how disappointing this must have been and sincerely apologise for any perceived negative feelings this may have caused. Please rest assured that your ceremony was planned with the same care and attention as the others.

As part of our wider commitment to sustainability, we have recently moved to a digital brochure. That said, we completely understand the appeal of a printed keepsake and we’ve shared your suggestion with our team so it can be thoughtfully considered internally.

Thank you again for sharing your feedback, we really appreciate it and we look forward to staying connected through our Alumni Network.
- Olivia

Rated 4 out of 5 stars

Great experience

Great experience. Learning that is challenging but rewarding!!

April 25, 2025
The University of Law logo

Reply from The University of Law

Thank you for your lovely review Vanessa, we're thrilled to see you've had a positive experience with us 🙂
- Olivia

Rated 4 out of 5 stars

University of Law was supportive…

University of Law was supportive throughout my study period and would respond well to any issues raised. The graduation ceremony was very organised too. Highly recommend.

November 10, 2025
The University of Law logo

Reply from The University of Law

Thank you for your review and your recommendation Theresea, we're thrilled to see you had such a positive experience with us 🙂

We've also passed along your lovely feedback to our Graduation team.

We appreciate you taking the time to leave a review and we look forward to staying in touch through the Alumni Network.
- Olivia

Rated 5 out of 5 stars

Great lecturers who know their field of…

Great lecturers who know their field of law, beyond the textbook too! They’re approachable and engaging, and willing to go the extra mile to help out! Plus the SQE materials provided, particularly the app to practice SBAQs, are incredibly helpful!

April 25, 2025
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Reply from The University of Law

Thank you for your kind review Mithiya, we're so pleased to see you've had such a great experience studying the SQE with us and the lecturers have been such a positive help on your journey.

We really appreciate you taking the time to share your feedback and we'll be sure to share this with your SQE teaching team too 🙂
- Olivia

Rated 5 out of 5 stars

Satisfactory

Satisfactory

April 25, 2026
The University of Law logo

Reply from The University of Law

Thanks for taking the time to leave us a review Enyinnaya, we appreciate you sharing your feedback 🙂
- Olivia

Rated 5 out of 5 stars

Excellent teaching staff with you every…

Excellent teaching staff with you every step of the way in terms of support and guidance

November 10, 2025
The University of Law logo

Reply from The University of Law

Thank you for your review Danny, we're thrilled to see you had such a positive experience with us and felt supported by your lecturers during your studies.

We will share your lovely feedback with the Academic team from your course too.

Thank you again for taking the time to leave us a review, we really appreciate it 🙂
- Olivia

Rated 1 out of 5 stars

Bad investment. Waste of time and money and health.

Poor university for poor people.

You will not get help with anything and you'll work a lot, not because the material is demanding or insightful in any way, but because of poor educational services. And at the end, you'll have a worthless degree.

Bad investment. Waste of time and money and health.

April 25, 2026
Unprompted review
The University of Law logo

Reply from The University of Law

Thank you for leaving a review. We're disappointed to see you say you've not had a good experience with us and we'd like to learn more so we can investigate this properly.

We've requested more information through Trustpilot, or if you'd prefer, please email us at reviews@law.ac.uk with your Student ID, full name and email address so we can find your details in our system to escalate.

Thank you in advance for your additional feedback, we appreciate the opportunity to learn from your experience.
- Olivia

Rated 5 out of 5 stars

Fantastic teaching staff

Teaching staff at the University were simply excellent!
Also the library services offer great range of literature and individual support where needed.
Their wellbeing team has also been superb and of course the employability team are great at reviewing CVs and giving career advice.

April 25, 2025
The University of Law logo

Reply from The University of Law

Thank you for your wonderful feedback Jn, we're so pleased to see how supported you've been throughout your time with us.

We will share you kind words with the teams too, we really appreciate you taking the time to leave us a review.
- Olivia

Rated 5 out of 5 stars

Excellent program, great coordination

The program started on time and we were finished in no time. There were no delays whatsoever and everything was on point

November 10, 2025
The University of Law logo

Reply from The University of Law

Thank you for leaving us a review Priscilla, we're thrilled to see you had a positive experience with us.

We really appreciate you taking the time to share your feedback and we look forward to keeping in touch through our Alumni Network 🙂
- Olivia

Rated 5 out of 5 stars

There was no food provided at the…

There was no food provided at the graduation.

November 11, 2025
The University of Law logo

Reply from The University of Law

Thank you for leaving us a review Tee, we're pleased to see you had an overall great experience with us and we appreciate you sharing feedback about your Graduation. We have passed this on to our Graduation team for consideration for future ceremonies.

We look forward to keeping in touch via the Alumni Network.
- Olivia

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