Every single time, clients report a "daily limit reached" error when trying to pay their invoice with the Pay Later option. Then, they have to wait one hour to try again. And it doesn't work again. Th... See more
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See what reviewers are saying
Sean Womack and the team at LawPay has been outstanding. They answer our questions promptly and address our concerns. LawPay (usually) picks up the phone on the second or third ring, which we really a... See more
Could Use Improvement on Affirm Credit. No one bothered to explain that when client's apply to finance their legal fees, if they are approved, they are asked to pay a large down payment. If they had... See more
Law pay is easy to use with Smokeball, the problem is the reporting and batching of payments is almost impossible to reconcile every day. It seems to be missing some information though. We don't recei... See more
Company details
About 8am LawPay
Written by the company
Contact info
3700 N. Capital of Texas Highway, Suite 300, 78746, Austin, United States
- 1-866-376-0950
- experts@lawpay.com
- www.lawpay.com
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This company invites their customers to review, whether positive or negative
Replied to 57% of negative reviews
Typically replies within 48 hours
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Credit card fees are high
Credit card fees are high. Other companies have much cheaper fees. Interface is otherwise good.
Easy to use system and great support…
Easy to use system and great support staff!
Very convenient and intuitive
Very convenient and intuitive. It makes the sorting and collection of payment significantly easier.
LawPay facilitates Zoom meetings
When doing Zoom meetings, I have participants deposit payment for the reserved time into my trust account (unearned time can be refunded) before the scheduled mediation. Zoom is helpful for remote meetings; LawPay allows the mediation to go forward knowing the participants are serious and that payment will not be an issue.
Lawpay is a user friendly for attorneys…
Lawpay is a user friendly for attorneys and clients and has been hands down, the easiest, least aggravating platform I use in my practice.
Great and convenient service!
Easy to use
It is easy to track the transactions, which account money went into, etc. It is easy for our office and our client's to use. I love it!
If there was to be one change, it would be the way it communicates with the bank so I understood some of the coding on my bank statement better.
Have so many convenient options for…
Have so many convenient options for clients to pay.
Easy to operate and navigate
Easy to operate and navigate. Quick payments. Great customer service
The credit card and debit card fees are…
The credit card and debit card fees are higher than the average. Affirm (client care) takes a long time to deposit funds into the account. The 5% fee charged by Affirm is very pricey.
Add Option: send the receipt via text (providing a number)
Easy to work with.
We should have an option to also send the receipt via text (providing a number) not just email.
If you are not using it, you are losing money!
Law Pay understands attorneys requirements regarding trust funds. Most credit card processors are not aware that they can't deduct their fees from a trust account. My credit card transaction are always processed quickly. It is very easy to check whether a client has paid, just by logging into the portal. I am able to include a payment link on emails, correspondence etc., and my clients all love it. I even include a payment link stored as a text shortcut on my iPhone. When I type $$$ the client is sent the link! I have been using them for at least 5 years (pretty sure longer) and I could not be happier.
Not the best
The search area does not work half the time. And it would be nice to search under reference name. Also the refund area does not work properly.
Highly recommend
LawPay has made accepting credit card payments much easier and makes it less likely that there are mistakes in your accounting. I have only had to use help services once but they were very quick and helpful! Highly recommend...
Very helpful and informative
Very helpful and informative. I immensely enjoy working with LawPay!
Great customer service and my clients…
Great customer service and my clients have given me great feedback from them.
Very easy to use and great customer…
Very easy to use and great customer service
Very easy to use - Charge Clearance Times need to be shorter
Very easy to use. Very intuitive. On the rare ocassion I have had to call support, they answer promptly and hve been able to resolve my issues immediately. Would have given them 5 Stars ***** but their clearance times are a bit too long. Seems like charges take 3 business days to clear. My prior credit card processor cleared in 1 business day. They really need to work on that.
Very easy to use and is a 100%…
Very easy to use and is a 100% effective collections tool.
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