8am LawPay Reviews 

485
•
TrustScore 3.5 out of 5

3.5

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Rated 1 out of 5 stars

Every single time, clients report a "daily limit reached" error when trying to pay their invoice with the Pay Later option. Then, they have to wait one hour to try again. And it doesn't work again. Th... See more

Rated 5 out of 5 stars

Sean Womack and the team at LawPay has been outstanding. They answer our questions promptly and address our concerns. LawPay (usually) picks up the phone on the second or third ring, which we really a... See more

Rated 4 out of 5 stars

Could Use Improvement on Affirm Credit. No one bothered to explain that when client's apply to finance their legal fees, if they are approved, they are asked to pay a large down payment. If they had... See more

Rated 3 out of 5 stars

Law pay is easy to use with Smokeball, the problem is the reporting and batching of payments is almost impossible to reconcile every day. It seems to be missing some information though. We don't recei... See more

Company details

  1. Business to Business Service

About 8am LawPay

Written by the company

8am LawPay is a trusted software company that’s empowered legal professionals for more than 15 years. LawPay Classic helps firms get paid quickly and easily, and accept payments in compliance with IOLTA guidelines. It’s the only payment technology vetted and approved by all 50 state bars, 60+ local and specialty bars, the ABA, and the ALA. LawPay Pro offers this secure payment processing alongside billing, invoicing, and time and expense tracking capabilities—for a more efficient, profitable firm. Request A Demo Sign up Learn More

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3.5

Average

TrustScore 3.5 out of 5

485 reviews

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Replied to 57% of negative reviews

Typically replies within 48 hours

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3.5

All reviews

(485)

21 reviews in the last 12 months

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Rated 5 out of 5 stars

Outstanding Customer Service

Sean Womack and the team at LawPay has been outstanding. They answer our questions promptly and address our concerns. LawPay (usually) picks up the phone on the second or third ring, which we really appreciate. It's refreshing to be able to speak with a real, live competent human being instead of an automated system / answering machine.

March 15, 2022
Rated 5 out of 5 stars

Thus far

Thus far, I am very pleased with LawPay. I have had no significant problems learning to use it, and on those occasions when I needed support, I was very pleased with that experience, particularly the fact that when I called the support line number, it was immediately answered by a support staff representative who, on each such occasion, quickly responded to my question or quickly assisted me with resolution of the issue I called about, in marked contrast to the typical situation in which a person calling a support line has to work their way through a voicemail system, or wait on hold for a lengthy period of time.

March 3, 2022
Rated 5 out of 5 stars

I Love LawPay

I love LawPay and have already recommended it to many skeptical colleagues. I also feel so strongly about the company, that I would love to work for them since it is a top-notch company! I do not know what took me so long to get it! I do, however, wish that the app could perform all functions that the website does. I, also, cannot wait until ClientCare launches. Oh, and the free CLE is awesome!

March 1, 2022
Rated 5 out of 5 stars

We love LawPay's system

We love LawPay's system! We switched from Chase about a year ago and could not be more happy. Our account manager, Matt, was great and walked us through everything; not there is much to learn because it is a very easy system to use. I really like that clients have an option of paying with a bank account instead of a credit card ($2.00 fee instead of a percentage) and being able to send a payment link to clients instead of having to call them to process their payment. You can also have deposits made to the trust account or checking account with a simple click. You can access information in an instant with this system too. Finding a client's payment is super easy now. We would definitely recommend lawpay to any law office that want's to process credit cards but doesn't want to overpay and needs a simple system that makes their life easier.

February 16, 2022
Unprompted review
Rated 5 out of 5 stars

First

First, I have always had a great experience. Your team is extremely responsive and have answered my questions or found someone that can..every time,

The last I contacted you, the rep walked me thru the process and even took the time to call me in person when the online chat was getting to be a bit much.

He was cordial, intelligent and stayed with me until it was all resolved.

Thank you!

February 8, 2022
Rated 5 out of 5 stars

Dependable merchant services!

The merchant platform is very good. They have excellent customer service and, most importantly, they have the backs of their clients. My advice to LawPay is to get out of the arbitration business and just function as a pay portal. Otherwise, a good, solid merchant services.

February 6, 2022
Rated 4 out of 5 stars

Relatively easy setup and live…

Relatively easy setup and live competent support by real people not AI robots.
In a recent trend of waning customer service quality, LawPay goes out of its way to support client customers, incentivize and fix problems to keep clients happy. That's my observation so far in 2-mo timeframe - Thanks!

January 27, 2022
Rated 5 out of 5 stars

We should have done this a long time ago.

We should have done this a long time ago. It was so easy to set up. And continues to be so easy to use. The clients seem more comfortable having more control of their information and we certainly love the seamless aspect with the integration to our accounting system.

January 16, 2022
Rated 1 out of 5 stars

Absolutely the worst company in the…

Absolutely the worst company in the history of companies. If you are looking for a company that charges your card whenever they want, takes the side of the credit card payer, never answers questions and doesn’t understand what “cancel my services” means, then this piece of crap is perfect. Customer service rep was rude, spoke like he was god…dude you’re a service rep making crumbs…relax guy! I never leave bad reviews but this company deserves the worst review ever. Shameful company that’s out for the money no matter what. Doesn’t give a crap about their clients. SAVE YOURSELF THE HEARTACHE AND FIND ANOTHER PROCESSING COMPANY.

November 9, 2021
Unprompted review
8am LawPay logo

Reply from 8am LawPay

Thank you for providing feedback on your experience with LawPay. We understand that chargebacks/disputed payments are never a fun topic for anyone. We are an industry leader in chargeback assistance to our customers, and are so sorry to hear this was not met in your interaction with our team. We appreciate all feedback and will ensure we use this to better LawPay going forward.

Rated 5 out of 5 stars

Amazing Customer Service

Not only is LawPay simple to use and customizable for what your firm needs, but their customer service is second to none amazing. Every single time I've had a question or needed to modify something in our account, they have been quick to respond and made the changes immediately. They have always been knowledgeable and knew exactly what I was talking about and how to change it. I have never experienced such amazing customer service and I don't think there is another company out there that compares. Keep it up LawPay!

May 5, 2021
Unprompted review
Rated 5 out of 5 stars

THANK YOU!

I just want to say THANK YOU for your excellent service!

We signed up for LawPay in February of 2020 (before Covid) based on an ad one of my attorneys saw in The Colorado Lawyer (the official Colorado Bar Association monthly magazine).

Not all of our clients use this service, but a great many of them do.

We have found that using your service is fast, easy, and glitch-free, and signing up is one of the best things our firm has done to date!

Thank you so much for making this service available and for performing so well!

Mary Winston, Office Manager, Richmond Summit Law, LLC (Frisco, Colorado)

February 28, 2021
Unprompted review

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