purchased several tools. Lawson decided to use FedEx to deliver them. Fexex driver claims they were delivered but also claimed they were left at the side of a security gate protecting 2 entire blo... See more
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See what reviewers are saying
I bought a new unboxed Draper 79899 from Lawson‑HIS for £150 with a 3‑year warranty — fantastic value. The courier missed the delivery date, but Lawson‑HIS kept me fully informed and handled the situa... See more
Ordered some boots for next day delivery but DPD never delivered. No attempt, just returning to sender for whatever reason. Still no refund from Lawson and now going through PayPal for refund. Pr... See more
I had a nightmare with Screwfix when I brought my Bosch lawn mower, They seem to see it third party with Bosch . 3 deliveries attempted I was here so stressful. Found one £30 cheaper at Lawson HS , wa... See more
Company details
Contact info
Unit 1, Itchen House, 184 Empress Road, SO14 0JY, Southampton
- 02380724778
- enquiries@lawson-his.co.uk
- www.lawson-his.co.uk
No recent history of asking for reviews
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Hasn’t replied to negative reviews
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Extremely happy
Extremely happy, the cheapest I could find my purchase (DeWalt multi tool). Ordered on Thursday night and was delivered on Saturday morning, super fast delivery. Would definitely recommend and us again 👍🏻
Useless service
2 separate orders placed with this company both severely late , 2 or 3 times the promised timescales , no interest just its late. wont use again.
Worst service I have ever received
Say they are selling one thing then send you another. If you have the time to be past from pillar to post for a week to get a refund of the woman that appears to be the only one that knows what she's doing, then deal with them at your own risk
Customer services a joke!
Cheap for a reason!
Customer services very poor couldn't be bothered attitude.
Spend a bit more and go to machine mart, much better service.
Makita DLM 330 lawnmower
Bought Makita's lawnmower yesterday morning - arrived half twelve today. How?!? Free delivery, that was as well... This was the cheapest one I found online, all "big players" charge at least 20 quid more for the same model. Cheapest around, free delivery and fast... guys, what a fantastic service!!! Just because you made that one little thing extra - you posted a parcel same morning as it was ordered! - you aced it🤌
Great price and service
I ordered an ex demo Bosch brush cutter & got a great deal with fast free delivery too. Used it today & it did a cracking job. Very happy with Lawson HIS
Fantastic Service!
Ordered a Makita SP6000 plunge saw because Lawson’s price was the best I could find. Delivered promptly but had a small issue with the saw which I wasn’t even sure was a fault. Mentioned it to Lawson, who immediately organised an uplift followed by a replacement saw. Fantastic service. Would definitely use again!
Great price and excellent service
Cheapest price I could find on internet for the item I wanted. Very easy process to order, great communication and very prompt despatch and delivery. Item was delivered on time and in first class condition by DPD. Thank you.
Terrible unethical company
Terrible unethical company, you have to open PayPal disputes to get anywhere with them. Customer service is nonexistent
Best price, free next day delivery.
Ordered a cordless Makita sander December 22nd, not only did Lawson have the best price on the internet they also stocked the sanding discs to fit it unlike other powertool suppliers. Delivery was free as the sander and discs came to just over £100 and it was delivered within 24hrs of ordering by DPD, quite remarkable service at this time of year. So a 5* experience from this company.
Great prices and service
I found Lawson HIS in a Google search and then bought some power tools as they were considerably cheaper than competitors. I later saw some reviews that made me nervous as there were quite a few negative one. I speak as I find and I found them to be first class. Great prices, excellent service and no issues so 5* from me.
Best price and fast delivery
Best price and fast delivery, will use again. Thanks!
The decision has been made!
Order Number 100271414
Ordered a set of CK LEGEND H.DUTY EDGING SHEARS, due to poor packing item arrived damaged.
Returned and had to chase the replacement only to be informed the decision has been made to refund the order.
Complete waste of my time and appalling customer care.
Bosch 23 37
Good price. Fast delivery. Question about warranty answered very quickly. A 5 star seller. Will have no hesitation in using again
Dropshipper...not impressed..
Dropshipper...not impressed..
Ordered on 26th...
Received Zero Comms so after 2 days I emailed .
It was ignored..
Telephoned them to be told
1) despite the website saying they had item in stock ( draper bandsaw) they dropship them for draper..
AND
Unless I paid another £14 they would simply cancel the order...
I unfortunately gave them the extra as I'm desperate for the saw as my existing one has packed in (after receiving a PayPal money request from what appeared to be a totally unrelated account!!)..
I received in return an updated invoice
That's it..no further Comms no bandsaw...
So to recap..they
1)Advertise stuff they don't have
2) Don't reply to emails
3) Blackmail customers over delivery charges.
4) Don't forget I telephoned them...they never informed me of the issues ..No idea how long I would be waiting for them to respond...
Overall an awful experience and a firm I shall be avoiding like the plague in the future..
Placed an order on the 29th December…
Placed an order on the 29th December 2021 with an estimated delivery by the 10th January 2022. Received an email on the 6th January telling me that they didn't actually have my item's in stock but they should be getting a delivery by the 13th January and then they will dispatch my order. I should expect delivery within 2-3 day's after the restocking date of the 13th. Sure enough I received my order on the morning of the 15th January. However after being kept waiting for so long to receive my order when it did arrive there was an item missing. I've sent two emails to Lawson-His however they have both been bounced back to me by my email provider as being undeliverable. Tried calling but their not open till Monday now. Not in the slightest bit impressed on this occasion by Lawson-His!
VERY professional
Cheapest I could find and excellent reviews which were borne out by my experience: good comms and it arrived ONE MINUTE after the start of the delivery time slot
Absolutely fantastic service
Absolutely fantastic service. Recently bought some new boots on a Thursday and was told delivery would be on the Monday. Boots were delivered on Saturday. 2 days early. 😊
Thank you very much. 10/10
All good
Ordered a workbench as best price on the net. Came the next day as promised. Product as described. Sorted.
selling items they do not have
Ordered trays for my Dewalt tool boxes, which they advertised as being in stock, with 3-5 days delivery.
It has now been weeks, and i have received 2 further emails saying that they do not have stock.
Selling items that you advertise as being in stock, when you do not actually have them is both misleading and illegal.
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