Lay-Z-Spa® UK Reviews 

Delivery was delivered in the timeframe supplied when ordered. The Helsinki spa is very good. The bubbles generated from the pump are strong and invigorating. The body of the spa supports our bodies perfectly without the feeling that it may collapse. All in all, we can highly recommend this spa. 10/10

Apart from the fact that we've only just set the hot tub up due to finishing preps in our garden, the delivery service was great and the hot tub itself is working fine and lovely. We are still jiggling with the chemical balance before being able to use it for its therapeutic purpose

Very pleased with the product (Helsinki spa) and accessories but a bit slow in paying refunds for one accessory I returned

Ordered a “thermal hot tub cover”. Emails arrived to say it had shipped and tracking available. Over a week later and the tracking status never being updated, I contacted their customer services and was advised the item was lost and they don’t know where it is so my order is being refunded. WT!!???! Had I not expedited this order I would be non the wiser and they’d still be holding onto my £120.
This is the first month I’ve switched from 5 years of being with “Intex” to Lazy Spa and regretting it already!
There is also another Trust pilot site for Lazy Spa, research it, it is ONE STAR with endless bad reviews, so the five star on their website is utter lies.

Easy to build and just a great quality piece of kit money well spent excellent addition to the garden

order placed nearly 6 weeks ago, never arrived ,been chasing no reply to emails and 60 min wait to speak to someone

This a great product. It has many features of much more expensive hot tubs. Love it.
Only thing i found was that on the Hollywood the LED light cable was shorter than the mains cable. They do not sell an extention cable for it. I did manage to get an extention cable on Amazon.

Quick delivery, fantastic product.
Love it

I followed the instructions on the package prepared the area and keyed the patch with wet and dry put sufficient glue onto the area and the patch left for five minutes and applied when tacky placed a heavy weight on area and. Left for twelve hours removed weight when dry and blew up hot tub six hours later as it was in full sun in morning within three days it had swelled up and was leaking air again

The part I order does not even fit when email customer service just been ignored

Ordering was good, price was competitive and delivery was excellent.

Helsinki was easy to setup and we were in it within 24 hours. It has been going now a few weeks and I am finding the thinner walls don't keep retain the water temperature as much as the older style thick inflatable walls but something I'll have to accept. I have since purchased a thermal cover to see if that helps but I don't think it has made much of a difference.

Overall I am very happy with the product and would buy from them again.

Still waiting for a refund nearly 5 weeks after being collected.various e mails.

Very plsd quick delivery .many thanks

Excellent spa , we brought the Helsinki amazing .

Great product very happy

Every item I have ordered has arrived on time and been really good the Roma lazy spa is ideal in this hot weather to cool off just keep it at 29 degrees it’s perfect 😍
The only one thing I would say is it’s really only for 2 people 3 at the most definitely not 4-6 as stated unless you want to be very intimate 🤣

Great service products arrived on time in perfect condition. Keep up the good service.

Returned my item on the 03/07/26, no response from lay z spa until I asked when I would expect to receive my refund, they wanted proof of return, which I provided, they stated 6 days ago that I would receive my refund but still nothing