Laybrook Reviews 434

Excellent customer service from the initial point of contact until delivery. The bed is exactly as described, excellent quality and value for money. I would highly recommend Laybrook

We cannot recommend Laybrook enough the whole experience has exceeded our expectations, Stuart in sales gave us clear recommendations our bespoke order was ready within 3 weeks including a bank holiday. On the day the driver/ engineer Raz phoned ahead with an eta he helped dismantle and move the old bed and assembled the new beds in about 1.5 hours he was polite efficient and very helpful a true asset to Laybrook
If you are in the market for adjustable care beds i would recommend this company and the quality is better than expected many thanks
S&K Akerman

Very friendly helpful staff made ordering process easy. Kept updated with the progress of our order. Delivery was handled well with quick installation and detailed demonstration of various features of bed. Very happy with service provided

Most helpful staff on the telephone making ordering very easy. Great staff making the delivery, neat tidy and very efficient. They fully demonstrated the bed and made sure that I was familiar with the remote control. Having now had five nights sleep in the bed it is comfortable, easy to use an d all that I could wish for.
All this makes up for our previous experience at the hands of Royal Mail which was the subject of our previous review last year, which we now regret.
Having had a brilliant and most informative demonstration on Friday 30th May of a Turn bed we are now ready to order that on Monday.

Very nice service. Easy order because a lot of help on phone, help to chose product.
Polite and friendly.

I had a slight problem ordering on line so rang the Company, Laybrook, and spoke to Alex. He was extremely helpful and efficient and went over the order, discussing & explaining as required.
I was kept informed about the delivery date and it arrived promptly. Lee and Davy both worked hard removing my old bed & bringing in, and building, the new. The operation of the bed was explained in detail and the whole operation was completed very speedily and again, efficiently. Thank you, Laybrook, for an excellent service throughout.

Excellent product (electric adjustable bed), excellent service despite intervening Easter shutdown and a bank holiday followed by roadworks starting on day of delivery! All Laybrook staff were friendly and courteous whether in person, by telephone or email. And of course the bed is comfortable and easy to operate. Thankyou Laybrook

Lovely men kind and polite

From start to finish the service was 5 star we were helped through the ordering with ease and no presure to buy extras. My wife wanted a change of bed color and that was sorted. When we got our delivery date it was inconvenient a quick phone call sorted it out and only a weeks later the bed is here assembled and demonstrated. The fitters were 1st class and showed a great deal of care and consideration for our house on my experience with this company I would highly recommend them

Great service from order by phone to delivery and fitting of a new automatic bed for my father. Staff on the phone, delivery and fitting staff all professional, kind and helpful. They removed his old and broken automatic bed for us which was a great help.
The bed is working well and Dad is happy with the comfort and with the way it helps him to get up and out each morning, meaning he can remain independent.

Absolutely superb from beginning to end - from purchasing the bed at the Naidex event at the NEC, to delivery and everything in between. The sales manager Stu, told us everything, there was nothing hidden and we were asked to provide photos of our stairs so the delivery men were prepared and they were also superb - cannot rate them highly enough, we will never buy another bed from anywhere else.

The service from Laybrook was excellent.

The reason we have given four stars instead of five is because the delivery was not a good experience in fact we nearly gave them three stars because of this.

Their delivery men’s attitude was one of in a hurry and couldn’t wait to get out. We had to advise them how to manoeuvre the beds into the room. Plus they never explained how to adjust the mattress underneath. It was by chance we phoned the shop and they explained it to us. Laybrook made a big thing about we must be available for the “engineer “. It was just grudgingly showing us how it went up and down which was obvious.

Great price with a first class service would recommend to anyone

I have used the company a number of times and they have always been good. There was a delay with the bed, but delivery was seamless once booked and the installers were fab. Highly recommend

I came across this site on Google, Laybrook.com
To my surprise it's a local company based in Bicester, Oxfordshire.
I called and was treated with loads of respect and professionalism. From this moment on I felt I had hit the jackpot.
They arranged a personal appointment and got to meet Ash, who is lovely and very helpful and supportive.
My parents helped with going through all the pros and cons and although I had seen a bed online, it turned out that there was S9 much more to choose from.
The options were all explained and demonstrated in my visit.
We were provided with coffee, felt very well looked after.
Follow up communications were spot on, not too much just enough to feel that I was an important customer.
I now have my new adjustable bed, and I'm super pleased. The engineers who delivered it also installed it (within the price of the bed, no extra or hidden fees)
I had an hour's notice of the bed arriving and was up and installed within about 40 mins.
All packaging was taken away, and they even took my old mattress away.
These people are the best, and can't rate them high enough in all aspects of my experience with Laybrook.

Try it and you won't be disappointed, a specialist bed and all ordered and installed in less than 6 weeks. Visited Laybrook on 28th February 2025. Bed delivered and installed on 31st March 2025.

No other bed shop comes close to the quality and service of Laybrook.
Thank you so much for improving my quality of life and showing me loads of respect and kindness.

The whole process was very good, I was kept informed of the progress of my order and when it would be delivered and installed. The bed is excellent although using it is sometimes a little difficult as a user finding the positions which are most comfortable for your needs.

Great service and great bed.

The chaps who fitted my bed were very helpful, they carried out the assembly of the bed without fault, they explained how it all worked before they left and cleaned up before they left.
The bed is the most comfortable bed I have ever slept in and suits my medicle problem .I would highly recommend Laybrook for price and best parts.

Mr P.J.Andrews

The customer service helped the buying of my bed very easy and very plesant staff.
The delivery was faultless and they were very kind and considerate when fitting the bed.
Clear instructions about the use of the bed.
I've now slept in the new bed for 10nights and it is superb. I am very pleased with my new bed. It has helped me get a better night's sleep and I highly recommend Laybrook to anyone who wants complete overall service. Many thanks

Good customer service. The 2 lads who delivered my bed were really great and friendly people. Nothing was too much for them and my bed is really good and just what the Dr ordered! It has made my life just that little bit better. I would highly recommend.