Lazada Reviews 

Not happy at all with this company. We bought a blood pressure monitor recently which is defective. The connection doesn’t fit. Great difficulty in returning. At the same time we bought a desk clock. It arrived having obviously been stuffed into a used box, and the clock looks like it’s a reject from another customer that they’re trying to palm off on us. BEWARE!!

9/10 what you order is going to be trash. Low quality knock-offs and bad sellers who mark items as packed so you can’t cancel, despite them taking 1 week + to dispatch. Lazada do not have a proper cancellation policy and customer care are purposely vague and lie to you. Sellers are left to scam and abuse the system. You’d be better off taking the money you would spend on Lazada and setting fire to it.

This company Lazarda like Shoppee, is a mish mash sham charade of total fraud and scams with no customer service and refunds .. I will find it's founder and show him exactly how I feel ..It shuts down shops then allows the fraudsters and scammers to open new ones !! Customer service is no existent ..It should be SHUT DOWN

Worst e-commerce platform

Order #878861569028846

It's been 3,5 months that I am waiting for pick up from Lazada which is supposed to have a free return policy. I called their online support 18 times, my wife called them 5 times on the phone. They said 6 times they would escalate my case. They promised 14 times the transport company would come. NOTHING never happened. I almost call them every day now, and they always answer : Apologies, We understand your frustration, We will escalate, The transport company will come for sure, bla bla bla. The worst e-commerce platform in Thailand. I don't order with them anymore. They don't care their customers.

From my experience of more than 50 purchases, MOST sellers (65%) are excellent - However, 35% of sellers on Lazada platform are BAD (evil) players... and Lazada management let them behave this way! It is 'Buyer Beware' and Lazada only care about their commissions - not about customer care! Even though two-thirds are good sellers on the platform I'm now deleting the App. Just fed up with the non-sense and order 'delays' just not worth the hassle and annoyance when things do go wrong, I.e. 35% of the time - it's like gambling, hit and miss. Especially when orders are coming from overseas and you dont even know about it when ordering and you find out later! It's a dodgy platform. Beware.

Do not buy from them... there is no warranty and no customer service!

I bought an expensive item and it cames faulty ... then the seller does not want to take any responsibility or help me to find and solve the problem - even though it should come with a 1 year warranty ?!?!

Lazada said i have to check with the seller but they blocked me ... so i just have to throw away the item!

The Lazada customer's service "Max" was even laughing at me on phone... how come?!? Unbelievable!

I called a lawyer to see what can i do... but without a name i can not sue anyone.... Lesson learned loud and clear!

BIG BIG SCAM from the shop and LAZADA

Do not buy online expensive items ... just spend a little bit more and deal with a real shop and a real customer service!

Is it possible to give a negative star ? I ordered an item that was advertised as 48 hour Priority Delivery. I ordered on 27 September and the delivery date was given as 29 September. It didn't arrive. I contacted Lazada and the seller. I was told that the seller was very busy, so a new delivery date was given- - 30 September. This went on until the item was delivered on 3 October. Lazada give a 30 thb voucher is promised delivery dates are not upheld. I had to contact Lazada to find out how to get the voucher. After 10 or so emails they agreed to pay, and told me that the 30 thb was in my LazRewards folder. I tried to fine it but couldn't. I use a desktop PC, and when I informed Lazada that I couldn't find the payment they informed me that I could only the payment if I downloaded their app. I don't have a mobile phone (I am 75 years old), so they told me to use someone else's phone. I won't that. I asked Lazada to pay the the payment some other way, and now they won't answer my emails. What a bunch of scammers !!!!

avoid this company. they are thieves. they sell counterfeits and if you get your money back it will be one or two months later. they don't care at all.

I have been buying from Lazada frequently for 5 years now. I recently wanted to change my mobile phone number, but the only way to do so is to receive an OTP to my old mobile number which has been deactivated. They refuse to send me OTP via email. After chatting to two Customer Service persons, they said they would un-link my old phone no. so I can enter my new no. But after waiting >10 days, my case has disappeared in their record & nothing was done. Chatted to another Customer Service person today, after wasting 40 minutes, I was told the same thing.

Still waiting for Lazada to answer and do anything about the incredible widespread scamming on their platform. I received counterfeit supplements from 3 different(!) sellers

Terrible Experience, Be very careful using them.

I had a seller ask me to contact them via Line to process a refund, I sent the item back and Lazada refused to issue the refund after I followed a seller on their platforms instructions. AVOID AND BE CAREFUL USING LAZADA IN THAILAND!

Lazada customer service is a big joke. Lazada cooperates with the sellers who misbehave and never care about the customer.

If they have a guaranteed delivery day where they promise 30 THB compensation if the item does not arrive on time, they do not follow this. Does it matter that you have all the screenshots with proof. On the delivery page there should be a button where you can request the compensation, it doesn't exist.

Their customer service starts with talking to a search engine, it leads nowhere that you can't find yourself. After a while you become connected to a person. This person does not know English nine times out of ten and answers through a translation service and with prepared answers. If you are lucky enough to talk to someone who can speak English, you can understand that this person has to chat with several customers at the same time. They have no mandate, they can create a case that they pass on.

The case changes status automatically after a few dates from ongoing to resolved and after a few more days to closed. No update of the case. If the case is contacted again, a new case is created and the old one is closed. If the case is complicated, it is removed and no longer exists.

If you are lucky, or unlucky, they respond after a few days, apologizing and asking to resolve the matter with the seller, with whom you have already had communication, but who does not respond.

If you ask for a tracking number, which does not come up, it is guaranteed to be J&T Express, and then you get a fake tracking number that is nowhere to be found, not even with J&T Express. If you're lucky, you get goods that were supposed to arrive within a couple of days, three weeks later, without explanation.

You just have to realize that when you shop at Lazada, there is no customer feeling, they are just trying to scam their buyers.

Brand counterfeiting is known at Lazada, they have zero tolerance officially and cooperate with these companies. Sometimes you understand from the price that it is a fake, but sometimes you sell at the regular price and you understand from the quality that it was a fake.

How can the Thai authorities let this go on? How come James Dong as CEO does not intervene.

I only shop on Lazada when I realize it's a cool gadget, but the money is probably lost.

Website is useless and unusable in English. Terrible site and most likely a scam site.

The UI requires extra care. It's not very easy. If the order is cancelled and you re-order, the quantities are all reset to 1. If you make a payment by cash and need refund, it will take a very long time. Many little things like this.

LAZADA NO PROTECT BUYER !!!!
NO BUYER PROTECTION BY LAZADA !!!!

YOU WILL LOOSE MONEY IN LAZADA !!!

******* W A R N I N G *******
******* W A R N I N G *******

Lazada is really bad. For my case, firstly this company detected my money from credit card. I used my credit card for only 2 times for buying. But other times I didn’t use but this company detected my a lot of money. Other case, this company isn’t responsible because my refund date’s deadline is over but I didn’t get my money. So I really sad and disappointed. Now, I gave the rate 1 out of 10 for this Lazada shopping app. Please, beware this app for shopping.

I order now 10 product last 2 week and 3 say it is delivered. But is not and tired and you can not talk to Lazada. Lose 900.Bath in this 3 product.

Is bad cheap company use bad transport.

This is by far one of the worst online stores in South East Asia. Constantly have issues with them and after I get my orders, IF I get my orders, I will be deleting my account. The sellers are protected and nothing is done when they refuse to send your package. What the seller does is list it as "packed" so you can't cancel. And once you notify lazada, which is useless as they say the same thing word for word from their script on how to screw the customer more, the seller will FINALLY respond but STILL refuse to send your item. I deleted my Shein account because they used a delivery service that basically delivered my package to the wrong address and then refused to answer my emails or phone calls and then when they finally responded they tod me to contact Shein and ask for a refund. The same with Temu. I deleted that account before I had the opportunity to use it because they used the same lazy delivery company J&T Express. Now I will be deleting my Lazada account after 10 years with them because I have had nothing but problems with them and their lazy sellers who refuse to do their job. I will just stick with Amazon which is far superior and always will be. I will never use another South East Asian online shop ever again. They care nothing about the customer.

Cheap delivered item completely different from item ordered. Seller just provided automated replies with no possibility to resolve. I then noticed other customers had been scammed in same way by same seller.
Contacted Lazada customer care. First time they promised to respond but did not, second time finally replied and said 7 day return period expired (they took more than 7 days to reply!!). Totally uninterested in customers being scammed by this seller.

I had many frustrating experience with Lazada, and I feel compelled to share it. My recent order included five items, but due to the outdated system, I was unable to return just one item and ended up having to return all of them. The customer service was unhelpful in resolving this issue.

Additionally, I was disappointed with the quality of the products. Many of the items appeared to be counterfeit and did not match the photos or descriptions in the advertisements. Having previously worked with Amazon, I find Lazada’s service and product quality to be lacking in comparison. If you’re accustomed to Amazon’s high standards, you might find Lazada’s offerings to be quite below par.
I do not recommend this company