Lazada Reviews 

Fake asics
Taken my money and keeping it!!!!

The seller failed to fulfill their order and Lazada refused to help in anyway. They actually said:
"If the seller won't help, we cannot either"

Ordered 2 mobile phones last 23 Sep and I got a piece of straw delivered to my house by Ninjavan. Complained to Lazada and advised to Return the Item as wrong item sent.

I reported the seller as a scammer many times and Lazada didn't do anything about it.

Filed a police report after 2 weeks of non action from Lazada. I will just remove my account in Lazada and will never use the site again. I can't understand why it is protecting scammers in their website.

terrible more than a week I wait to send back a fulty item. no body contact ! on the main page status says we will contact you soon! soon ?
the menu of program on telephone for chat with customer service is Thai.even in English language when you type ,you see Thai answer.it say change to English! to be able to chat ....manager of this company is not clever for sure .

Lazada is the worst online shop ever. Not only are the item the lowest of the lowest of the lowest quality, but the app is not user friendly, the customer service is lower than the quantity of the items. Apparently it's the only online shop here in Thailand and if you are not mobil, you need an online shop. Every time I order something, something is wrong with one of the items. And if you complain or like to return, you get to 50% BS... the delivery is set out like between January til December, but you have to be home... otherwise they throw your item over your gate or fence. I tried other online Shops, but the same issue, same quality, more expensive. Oh and the description of the items are in Thai. You can't copy and translate. So, often you don't even know 100% what you are buying

Lazada presents that it offers authentic brands and products but their shopping site is rife with FAKE brands; impossible to know what’s real and what isn’t. Customer support is a lie; it’s simply there to say “yes we’ll follow up, we apologize, we care, we’ll send you an email in two days”, and this is then repeated over many weeks, but there is never a meaningful response. Their disputes team is weak, impotent, completely lost and without direction. What a sham, what a scam.

Update 09/14/22 - Lazada finally refunded my refund (that I received over a month ago) to my Thai bank account. It's ridiculous that I couldn't activate the Lazada Wallet with my AIS mobile number. It shouldn't matter if that number was used with an old account. It's now MY mobile number, I own it! Since Lazada couldn't disconnect my mobile number from the other account but they require a mobile number for access to my own refunds, I had to assume ownership the other Lazada account that had my mobile number associated to it in order to use Lazada Wallet and be able to get my future refunds. After this experience, I have serious concerns about Lazada account security and I'd never connect my bank account or my credit card for payments.
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Lazada keeps customer refunds. I made purchase and paid with cash, had to return defective item, Lazada received refund but won't give credit or refund because my mobile# was associated with an old account. Wouldn't let me use it on my account! Wanted me to use another mobile#. Sure, I'll go buy another mobile plan and maybe that wasn't already used. Added bank account - won't refund to bank account either because it requires mobile#.
I can even access the account associated with my mobile # but there's no way to delete the mobile number unless it's replaced with another mobile number!!! No way to delete the account either.
*I started using that account so Lazada wouldn't be able to keep any more of my refunds.
Over 3 hours on 3 different chats in the last month with no solution except Lazada won't give me my refund!

I ordered this Seiko "Luffy" watch two times and I received a package with cardboard!
This is a disgusting scam!
This is the second scam I get from you in two days.
I had ordered the same watch with the order # 581859306187283 and I also received in this order # 578407878087283 an envelope with a piece of cardboard.
On the other hand, as you can see in the photo, it is a flat envelope and it would have been impossible to insert a voluminous and thick watch box!
The sellers of these two orders of mine have the similar name is they are "Sawpab" and "Sawpam".
These sellers are very dangerous and criminal scammers.
I therefore ask for a refund of orders # 581859306187283 and # 578407878087283 for a total of 16,200 THB because I received envelopes with only one piece of cardboard inside and no watch !!!
Furthermore, I ask that these two sellers be reported to the Thai police and that their shops be immediately closed.
I have provided all documentary evidence of what I have said.

I bought a product on Lazada and the wrong item was delivered by the seller who used their own carrier who collected the COD 998Baht. The seller was banned shortly afterward for breaching Lazada rules. However Lazada would not refund my near 1000 Baht despite many emails and Police crime report. They would not supply information on the vendor for the Police to investigate and recoup the stolen money and charge the thieves. Lazada supports illegal activity on their site and does not honor their refund policy. So do not buy from them your money is not safe.

I ordered an Anker Soundcore Bluetooth speaker that got good reviews on line. I received and found that it’s very mediocre in sound quality. Not satisfied, I wanted to return. No-can-do they responded because it’s been opened. But even China’s Weibo readily takes returns when simply dissatisfied with quality of a purchase. No more higher end purchases on Lazada for me. I’ll continue to order the cheap, low-end trinket type items they specialize in but never electronics or expensive items.

I ordered at LAZADA but Some Stranger got my paid items.

My LAZADA order of 4 items was delivered to a stranger.
The delivery adress which was saved in my profile had been ignored. Instead they send all the already fully paid goods to a person who was the former owner of my phone number. He was also a customer at LAZADA but changed his phone number.
UNACCEPTABLE
The customer service told me firstly that i should redeem my money by my credit card company.
Later they agreed to refund my money and recommended not to use my phone number at LAZADA at all.
INCOMPETENT !

Out of my last 10 orders 4 have been cancelled without giving me any reason or apology. In one case refund was only half of the amount I paid. In another case I received a cable instead of the light bulb I had ordered.

Dealing with Lazada is a quite frustrating thing and I will delete my account today.

We have placed over 20 orders with Lazada previously, the products came on time and were as described though two were substandard quality. Courier always called, except one time he did not call, and tracking said he could not reach us, fortunately they delivered the next day. So far so good. With our last order the courier LEX claimed delivery failed, that we rejected it at our doorstep, so they cancelled it. Absolutely untrue, the first delivery day we were available and they said they could not reach us. Second try they said we rejected order, again we were available, and no call or delivery attempt.. Their chat customer service person sounded sincere and promised to call LEX and get the package delivered, then email me. Never heard from her. Two days later somebody calls and says its too late, order was returned. Also got email saying we did not get order because WE rejected it. Absolutely no real follow through.
Lazada does have a good selection, good prices, and a very user friendly website but obviously its just a roll of the dice whether you get order as expected. I've looked at Shopee, their selection is limited, prices seem high, and there is little information about products. Amazon and e-bay are not ideal because we have to pay exorbitant shipping and customs duties. There are so many things we cannot get locally so we need to use online shopping. I will probably have to use Lazada again, but ONLY C.O.D.

I have been a seller on LAZADA for just over 8 weeks...
Today we terminated the contract...
I have never 'partnered' with such a dishonest company in my plus 40 years of doing business...
We were fined for delivering our goods ahead of schedule, we were penalized for offering free delivery.
When I explained to seller central that flash were taking 2 days to pick up and we were dropping of within 2 hours of getting the order, they were horrified, "why would you do that?"
To offer your customers a better level of service...
But that's against company policy, that's why you were fined...
From nearly 8k on sales we ended up with less than 700baht...
Just a scam from start to finish...
Good riddance to bad rubbish...
LAZADA NO MORE...

lazada.co.th guarantee your money back on return of a product. But this are only for Thai customer! As a none there not such a thing as money guarantee. If the seller agreed to the return of the product you will as foreinger you will get your money in the wallet! A wallet l have no use of.... l livet in thai for 19 years..according to the laws of Thailand we are equal...

Many choices but some apps error from time to time :((

DO NOT BUY from Lazada seller "baby&mom". The seller promotes one product then sends another then somehow blocks me from submitting a review on the Lazada site. See the screenshot. The only thing that made me laugh about the whole experience.

This is an example of a rapidly escalating down trend with Lazada and their ineffective monitoring of their sellers. This seller has over 1,000 products. That should merit monitoring and penalty for posting misleading product info.

On contacting Lazada they gave me no real option and noted the situation must be handled by the seller. When I asked about lodging a complaint, I was told all sellers are monitored for such activity and will be penalized. How does that happen when a buyer cannot do so?

Again, another scam. Since Ali Baba purchased Lazada it has been plummeting as a reliable source for products online. Time and time again I get fraudulent goods from insolent, abusive merchants. It is like open season for stealing and fraud. I have been using Lazada for many years. I have made literally thousands of purchases on this site. So I can say with Authority this site is not even a shell of its former self, it has become a den a thieves. Yes, there are still reputable dealers and discount prices available. But, the number of con artists and liars is rising fast. I am starting to transfer my purchasing to Shopee, a site with higher prices and less selection. We will see it it at least has more reliable and honest merchants.

I ordered a Waterpik flosser via Lazada.
TOYSPLUS were the sellers.

It was defective, barely any pressure.

Impossible to get through to either TOYSPLUS or Lazada. Phone numbers given don’t ring. Returning the product is almost impossible.

So BEWARE!!

I ordered only a few small items, but the catalog is huge and the delay for delivery is quite short.
One of the item I ordered was no more available, so they call and offered me different options. I choose to cancel the order, and I was fully refund.
If you want a quick delivery, choose a local seller. It's written on any item description, so it's easy to choose.