Very efficient staff , friendly and helpful. Good part exchange prices. Usually no delivery cost.
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See what reviewers are saying
After about 12 years of using my Canon 750D and 3 lenses, I decided I wanted a change. As well as cumulatively spending weeks on line searching, considering and assessing new and 2nd hand bodies... See more
I had to file an insurance claim because of total loss salt water damage to my Fuji camera and lens.I visited LCE at Guildford and Martyn Pearce and his staff took a lot of trouble to inspect the dama... See more
Was looking for fog/waterproof lightweight binocs for wildlife watching. Originally looked at binocs in LCE London store, and got to try a few there. Ordered Vortex Bantam binocs online and they wer... See more
Company details
Written by the company
Established in Guildford in 1956, London Camera Exchange have grown to be the UK’s premier Specialist Photographic Retailer with 26 nationwide high street locations. An employee-owned business since March 2021 that continues to evolve and build on an unrivalled 67 years of heritage. We deliver award-winning service, provide impartial expert advice and knowledge across the widest selection of cameras, lenses, binocular and optical equipment from the industry’s leading brands. As our name suggests, we are also the best place to trade-in or trade up for photographic equipment. We look forward to welcoming you in one of our high street stores or our web shop.
Contact info
8-9 Tunsgate, GU1 3QT, Guildford, Surrey, United Kingdom
- 01483504040
4.5
Excellent
79 reviews
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This company invites their customers to review, whether positive or negative
Replied to 95% of negative reviews
Typically replies within 1 week
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Excellent advice and a brilliant camera & lenses!
Thrilled with my purchase of a Lumix S5ii plus lenses from the Guildford branch. The advice given by Joe was excellent and he steered me to products that both fitted my budget and ticked all the boxes of requirements and taste. Top class service from start to finish - thank-you!
January 27, 2024
Unprompted review
1st class professional prompt service
February 10, 2024
Great customer service
Great customer service, very helpful. Very fast delivery. Highly recommended!
February 2, 2024
A great company to deal with.
January 8, 2024
Camera body R6 in stock
Camera body R6 in stock
Price matched to another retailer
Fair price for my camera part - ex
Local store within reason
Didn't tell me of advertised promotion ( free memory cards ) at the time , hence 4 stars , but did send on request
January 8, 2024
Great Camera Exchanged with great service
Will & Joe were absolutely amazing, we can't thank them enough for the amazing deal we got with our D800 camera and camera bag. We will highly recommend as this is the best camera store we have ever been to. They both made sure we were looked after in every way. Jay & Rob
January 9, 2024
Unprompted review
Super fast delivery and excellent instore service
Was looking for fog/waterproof lightweight binocs for wildlife watching. Originally looked at binocs in LCE London store, and got to try a few there. Ordered Vortex Bantam binocs online and they were out for delivery the next day! I wanted to compare these with Nikon 8x30 and went into the Guildford store. Again staff v helpful. I decided to keep the Vortex Bantam pair and store assistant put the strap on them for me! Delighted with the Bantams.
November 29, 2023
Excellent customer service
Love the Guildford branch, very helpful staff and excellent customer service.
November 24, 2023
Unprompted review
Always a pleasure trading with LCE
October 20, 2023
Didn’t have what I wanted and advised…
Didn’t have what I wanted and advised me to order online. Would have thought they could do that for me!
September 26, 2023
Reply from London Camera Exchange - Guildford
Hi Mr Barrett,
Thank you for taking the time to leave a review on our TrustPilot page.
I see that you purchased the Peak Design Pro Pad via our website.
It is possible to order out of stock products at the branch, however, if the item is in stock on our website, it can be quicker ordering direct.
I apologise if this information was not shared at the time when you visited the branch.
We look forward to welcoming your custom back online or at any of our 26 branches in the near future, where we will do our best to exceed expectations!
Many thanks, Your LCE Team.
Personable
Personable, knowledgeable, efficient service/postage and good advice.
Highly recommend.
March 29, 2023
Fantastic service
The camera was brought in to the shop to demo to me - other shops wouldn’t do that! The expert was great and explained everything about the camera.
August 6, 2023
Trustworthy for secondhand items!
I ordered a used camera listed as good condition and it came as described, clean as a whistle, in excellent shape. Communication with the shop was quick and helpful, and my item was delivered in 2 working days.
July 31, 2023
Easy purchase and quick delivery.
July 14, 2023
I’ve bought many items from LCE and…
I’ve bought many items from LCE and staff have been very good and customer service has been great,bought many secondhand items and give you 6 month warranty,I’ve had to use warranty once and they got item repaired and back to me with a great service
July 1, 2023
Unprompted review
Very quick and easy transaction
Very quick and easy transaction, and delivered next day.
April 17, 2023
Excellent
Excellent
A fair price on a part exchange in each direction.
Really helpful and knowledgeable staff.
January 21, 2023
Very helpful
March 23, 2023
Fast service and lens was as described
Fast service and lens was as described. Only disadvantage was I had to wait for it because I was away and they only deliver to the cardholder's registered address (for security/fraud prevention reasons).
March 8, 2023
Great price, great service
I bought a 2nd hand Sigma 150-600 for my Sony camera. The price was very good, the lens was very well packed and arrived on time. When new it comes with a soft cover, which I didn't receive, presumably the original vendor didn't hand it over. I rang the shop and they were very helpful, looked for it and rang to say they didn't have it. Good customer service.
March 31, 2023
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