London Camera Exchange - Reading Reviews 

234
TrustScore 5 out of 5

4.8

7 Station Road, RG1 1LG Reading, Berkshire, GB


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See what reviewers are saying

Rated 5 out of 5 stars

I ordered a pair of binoculars online but wanted to arrange collection from a store by a friend as I didn't want to risk home delivery due to me being abroad. A phone call and all was sorted stress... See more

Rated 5 out of 5 stars

Big shout out to Adrian, saved the day for me today! Came in looking for a usbadaptor whilst not being able to describe it properly, whilst the shop did not have it - Adrian's bag did - very kind and... See more

Rated 5 out of 5 stars

I haven’t dealt with LCE before but I certainly shall again when I need more photographic equipment, ordered the lens on Thursday and it would have arrived on Friday if it hadn’t been messed up by DPD... See more

Rated 5 out of 5 stars

After looking at your stock sale, it was good to see Lee Filters lens adapters on your list. As I had meant to add a missing size to complete my needs the offer was worth investigating. The size requi... See more


Company details

  1. Camera Store
  2. Binoculars Store
  3. Photo Shop

Written by the company

Established in 1996, London Camera Exchange is Reading's only specialist photographic retailer. We sell a wide range of new and used cameras, lenses, binoculars and accessories from all of the leading brands. Part exchange welcome, trade in and trade up, we offer impartial expert advice and competitive prices In-store services include: sensor cleaning, image recovery, tape to DVD / USB and repairs. Our 5 members of staff have a total of 126 years of selling photographic equipment.


Contact info

  • 7 Station Road, RG1 1LG, Reading, Berkshire, United Kingdom

  • 01189592149

4.8

Excellent

TrustScore 5 out of 5

234 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 93% of negative reviews

Typically replies within 1 week

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4.8

All reviews

(234)

2,570 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent service

Excellent service from LCE Reading. Prompt and professional response to queries via email. Online purchase was simple with item delivered efficiently and well protected.

November 2, 2023
Rated 5 out of 5 stars

Outstanding advice and excellent customer service

it's not the cheapest camera shop around the corner, but the folks in the Reading branch give really great advice and the service goes beyond your imagination. so far I have not bought anything yet but the passion and knowledge for film and photography with these gentlemen is on another level. What I like the most is the honesty and they remember you when you walk through the door.

October 27, 2023
Unprompted review
Rated 5 out of 5 stars

Camera ordered online

I was looking for a particular digital camera and decided to check the LCE shop in central London. The shop assistant told me that the camera I was looking for is at their Reading branch and explained how I can make a purchase by calling the shop and getting a link via email. It was easy and fast. I am happy with my new camera. Thank you.

October 14, 2023
Rated 1 out of 5 stars

Lack of communication

I called the Reading Branch to make sure they had the Nikon battery, which they did and told them the day I was going in to buy it.
Turned up on the day and was informed they didn't have any by a sarcastic slob of a salesman.

On returning home I was informed by email that they had the battery and some good person had put it by but didn't inform the rest of the staff. As it was a 2.5 hr round trip I wasn't going back so I asked if it could be posted and I would pay by card over the phone.
As it was they had some link which they sent me and I did it that way. I queried the posting charges which were removed and then received an email from Nikon with the price which was £5.00 less than LCE.This I
also queried and was informed that Head office would refund that.
The battery came and I am pleased with the outcome.

This maybe an isolated case as I have dealt with the Reading shop and found them ok, its just personalities.

Trouble is these days nobody carries any stock and expects you to order it over the internet thus closing our high streets and what little advice that can be given.

August 30, 2023
London Camera Exchange - Reading logo

Reply from London Camera Exchange - Reading

Dear Mr Fox,

Thank you for bringing this matter to our attention. I’m very sorry we failed to meet your expectations on this occasion. We welcome negative feedback as well as positive so we can learn from them and provide better service.

We apologise for your recent experience at our Reading branch. It would appear that the staff member you spoke to on the phone had your best interest in mind when reserving the battery for you, unfortunately he didn't mention this to his colleague which resulted in the confusion.

I have forwarded your review to our Reading branch, where the Assistant Manager Adrian will contact you directly. We would love for you to return your business to the Reading branch where you have experienced great service in the past.

Your LCE Team

Rated 5 out of 5 stars

50 years of good service…

I have been using LCE now for over half a century, since I first began the hobby of photography. These days ordering from them on line remains as efficient and good value as it has been in their shops

August 14, 2023

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