Pre-ordered the new Sony RX10V when it was announced. Updates were clear & the camera was available as advertised. The transaction was completed easily and the camera was dispatched promptly. First im... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Amazing service from the Southampton London Camera Exchange, as someone that is new to photography they were so warm and friendly providing me with lots of helpful information and advice about product... See more
I’ve had a good relationship with LCE Southampton for around a year. And have to say that the staff, the service, and sense of community i have always found exceptional. O would certainly recommend th... See more
Marc from Southampton Branch really helped me get what I needed especially after Sony had a delayed delivery. I had a bad experience through Amazon so will never buy technology through them again... See more
Company details
Written by the company
Opening in the mid-sixty's we were London Camera Exchange’s fourth store to open and one of Southampton City Centre’s oldest in situ retail businesses. Located within Southampton’s 14th century old walls just up from our busy waterfront and internationally important port. We sell a wide range of new and used equipment from all of the leading brands. We offer expert unbiased advice on the best photographic equipment to fit your needs. Wildlife observation is also one of our passions, whether it be binoculars, scopes or remote trail cams.We can also buy your camera for cash or part exchange against purchases, bring your equipment in-store for a valuation, please note -ID required. With over fifty years of experience in the photographic trade our shop is staffed by a keen team with interests in photography, videography and birdwatching.
Contact info
10 High Street, SO14 2DH, Southampton, Hampshire, United Kingdom
- 02380221597
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 95% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent service
Excellent service, my Sony RX100viiA was ordered and delivered within 24 hours and at a price less than other retailers were asking for a pre owned example.
Excellent service
Excellent service, new camera upgrade arrived the following day after ordering. Brilliant service as ever, I always have used LCE for camera/lenses and they have never let me down.
Highly recommend
Highly recommend! They are very knowledgeable about the equipment they sell, and went out of their way to help me when a delivery was going to miss an important deadline for me.
Very quick service
Ordered one day, arrived the next! Good communication throughout. Couldn’t ask for more really 👍
Good price and good pre-sales phone help
I enquired about a second hand Sony RX100 M5A and was able to confirm condition and run through queries on the phone while the member of staff inspected and operated the camera. They were helpful, their description of everything was very accurate, the price was competitive plus there were 14 days to return the camera if unhappy.
Very happy with the service and good to be able to speak to someone to check condition and queries ahead of purchase. For me this was preferable to buying 'blind' from another website.
Sharky was extremely helpful and…
Sharky was extremely helpful and attentive, and explained a great deal about the binoculars we were trying out. We didn't know much about binoculars, and he was very informative and pleasant 😃.
Thank you Sharky; we will look forward to using them!
Very good service and QUICK delivery 5*
Easy order process online
Easy order process online. Kept up to date with delivery timescales. Good price and no complaints.
I have nothing but praise for the staff…
I have nothing but praise for the staff in London. Sadly not so much Southampton. I bought a camera that came from there. Sadly it didn't work as it should. Something that should have been checked before selling it. £1,100 for a second hand Canon 1DX mk 11 is a lot of money. Luckily London have sent it to their experts who are going to give it a full service and get it fixed. They have gone out of their way to help. A simple mistake when it was sent that has been rectified so fast. Highly recommend them

Reply from London Camera Exchange - Southampton
Easy to use
Easy to use, quick delivery and I could actually phone and speak to someone!
All great!!
Fabulous service from the Southampton…
Fabulous service from the Southampton branch. Very helpful staff, providing advice and kept me fully updated re delivery. Very quick delivery. I am very happy with the binoculars, Steiner 10x26 ultra sharp.
A huge thank you !
Quick and easy ordering
Quick and easy ordering. Packaged well and delivered on time. Thanks
The goods that I ordered arrived on…
The goods that I ordered arrived on time as promised and in full working order. Very happy with my experience with London Camera Exchange.
New camera or lens boxes should be in pristine condition
Whilst my pre ordering conversation and actual ordering was 5 star service. When my brand new lens arrived the manufacturers product box was not in pristine condition and clearly well used and I regret not returning it. Because now having met much more experienced wild life photographers and shown them the box, they all would have returned the lens as it had probably been used as a demo.
After posting the above LCE did contact me offering to redress the situation and so i shall be taking my lens into the shop. So well done to them for taking the trouble to contact me.

Reply from London Camera Exchange - Southampton
Excellent service thank you
Excellent service thank you. Item exactly as described at a fair price. Packaging and delivery impeccable.
Package arrived on specified date
Package arrived on specified date. Sturdy box with plenty of packing paper.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







