London Camera Exchange - Southampton Reviews 

368
TrustScore 5 out of 5

4.9

10 High Street, SO14 2DH Southampton, Hampshire, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Pre-ordered the new Sony RX10V when it was announced. Updates were clear & the camera was available as advertised. The transaction was completed easily and the camera was dispatched promptly. First im... See more

Rated 5 out of 5 stars

Amazing service from the Southampton London Camera Exchange, as someone that is new to photography they were so warm and friendly providing me with lots of helpful information and advice about product... See more

Rated 5 out of 5 stars

I’ve had a good relationship with LCE Southampton for around a year. And have to say that the staff, the service, and sense of community i have always found exceptional. O would certainly recommend th... See more

Rated 5 out of 5 stars

Marc from Southampton Branch really helped me get what I needed especially after Sony had a delayed delivery. I had a bad experience through Amazon so will never buy technology through them again... See more


Company details

  1. Camera Store
  2. Binoculars Store
  3. Photo Shop

Written by the company

Opening in the mid-sixty's we were London Camera Exchange’s fourth store to open and one of Southampton City Centre’s oldest in situ retail businesses. Located within Southampton’s 14th century old walls just up from our busy waterfront and internationally important port. We sell a wide range of new and used equipment from all of the leading brands. We offer expert unbiased advice on the best photographic equipment to fit your needs. Wildlife observation is also one of our passions, whether it be binoculars, scopes or remote trail cams.We can also buy your camera for cash or part exchange against purchases, bring your equipment in-store for a valuation, please note -ID required. With over fifty years of experience in the photographic trade our shop is staffed by a keen team with interests in photography, videography and birdwatching.


Contact info

  • 10 High Street, SO14 2DH, Southampton, Hampshire, United Kingdom

  • 02380221597

4.9

Excellent

TrustScore 5 out of 5

368 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 95% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(368)

2,740 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent service

Excellent service, my Sony RX100viiA was ordered and delivered within 24 hours and at a price less than other retailers were asking for a pre owned example.

September 19, 2025
Rated 5 out of 5 stars

Excellent service

Excellent service, new camera upgrade arrived the following day after ordering. Brilliant service as ever, I always have used LCE for camera/lenses and they have never let me down.

October 10, 2025
Rated 5 out of 5 stars

Highly recommend

Highly recommend! They are very knowledgeable about the equipment they sell, and went out of their way to help me when a delivery was going to miss an important deadline for me.

September 24, 2025
Rated 5 out of 5 stars

Good price and good pre-sales phone help

I enquired about a second hand Sony RX100 M5A and was able to confirm condition and run through queries on the phone while the member of staff inspected and operated the camera. They were helpful, their description of everything was very accurate, the price was competitive plus there were 14 days to return the camera if unhappy.

Very happy with the service and good to be able to speak to someone to check condition and queries ahead of purchase. For me this was preferable to buying 'blind' from another website.

September 12, 2025
Rated 5 out of 5 stars

Sharky was extremely helpful and…

Sharky was extremely helpful and attentive, and explained a great deal about the binoculars we were trying out. We didn't know much about binoculars, and he was very informative and pleasant 😃.
Thank you Sharky; we will look forward to using them!

September 27, 2025
Unprompted review
Rated 5 out of 5 stars

I have nothing but praise for the staff…

I have nothing but praise for the staff in London. Sadly not so much Southampton. I bought a camera that came from there. Sadly it didn't work as it should. Something that should have been checked before selling it. £1,100 for a second hand Canon 1DX mk 11 is a lot of money. Luckily London have sent it to their experts who are going to give it a full service and get it fixed. They have gone out of their way to help. A simple mistake when it was sent that has been rectified so fast. Highly recommend them

September 18, 2025
London Camera Exchange - Southampton logo

Reply from London Camera Exchange - Southampton

Dear Sean,

We’re very sorry to hear about the issue you’ve experienced with your Canon 1DXII. I can confirm that the camera was sent immediately to our authorised Canon repair centre. Robin from our London store has requested that it be treated as a priority, and we are hopeful that the repair will be completed promptly.

All being well, this will be covered under the six-month warranty provided when you purchased the camera from our Southampton store. Robin will keep you updated on progress and let you know as soon as the camera is ready to be returned.

Thank you for your patience..

Kind Regards

Your LCE Team

Rated 3 out of 5 stars

New camera or lens boxes should be in pristine condition

Whilst my pre ordering conversation and actual ordering was 5 star service. When my brand new lens arrived the manufacturers product box was not in pristine condition and clearly well used and I regret not returning it. Because now having met much more experienced wild life photographers and shown them the box, they all would have returned the lens as it had probably been used as a demo.

After posting the above LCE did contact me offering to redress the situation and so i shall be taking my lens into the shop. So well done to them for taking the trouble to contact me.

May 30, 2025
London Camera Exchange - Southampton logo

Reply from London Camera Exchange - Southampton

Dear Pigeon 43
Thank you for your review,
We look forward to welcoming you in-store to help resolve any issues you may have.
Many thanks,
Your LCE Team.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look