Terrible service. If I could offer a no star rating I would
We used this company after seeing their website back in February (2019) It looked impressive and showed favourable reviews. Wanting to promote our business which included a special offer, specifically for Valentine's day, we booked a double sided flyer and we agreed a catchment area locally, with over 6,000 households, which we thought would be a good coverage.
Valentine's day came and went and we had NOT ONE customer come into us with the offer leaflet. I queried this with the menber of staff dealing with our campaign. I was sent the 6,000 addresses by email that were in the catchment area, but this later transpired was not “a list of addresses which were delivered to”. Because we did not opt for the GPS tracking in our campaign, they could not confirm if the leaflet had even been delivered (!). Apparently there are records to show that the people they employ to do the delivery for them complete paperwork to show they have delivered the leaflets.
Not happy with this explanation, purely by random, I selected postcodes from their list, and cross referenced this with our own database of known customers who have purchased from us in the past. These customers had been kind enough to leave their telephone numbers with us, so I called them.
I explained our position that we had paid a firm to deliver a leaflet for us. The leaflet was quite distinctive in that it was green in colour on one side and red on the other. I also explained that the leaflet would have come through their door separately from the normal postal delivery, which is one of the selling points of this company.
All of the customers I contacted unequivocally said “No, we have not received your leaflet”.
Two people work here and live in the area that was said to have been delivered to. They were specifically looking out for the leaflet and they did not get theirs either. When I queried this with the member of staff dealing with our campaign at leaflet marketing, I was fobbed off and told that "customer's don't take any notice of what comes through their doors, so my method of checking if they received their leaflet was not a reliable one(!)".
After many emails and the threat of legal action in the small claims court, I was offered another leaflet drop, this time with GPS tracking, all this would all be free of charge.
It took over TWO MONTHS to come back to me with this offer! Strange that this was offered when they said they had done the original leaflet drop.
We have now had a second leaflet drop and had TWO PEOPLE come back to us to say they received the second leaflet (The two people who work here did not receive the second leaflet). I have left many messages for a phone call back, and sent SIX emails now asking for an update on our latest campaign, showing the GPS tracking that was promised. I am STILL waiting. The communication within this company is nothing short of pathetic.
If you were seriously considering a leaflet marketing campaign, I would avoid using this company.
August 21, 2019
Unprompted review