Leatherotics Reviews 

278
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Considering 26 reviews, reviewers had a great experience with this company. Customers consistently praise the exceptional quality of the products, noting the soft leather, superb craftsmanship, and flattering designs that provide an authentic shape. Many also highlight the excellent fit and comfortable feel of the garments. Reviewers frequently commend the customer service for being helpful, responsive, and offering a personal approach, often resolving issues easily. However, some customers were dissatisfied with the delivery service, reporting significant delays and inaccurate delivery estimates that were longer than stated on the website. There were also concerns about poor communication, lack of order updates, and issues with missing items.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, with many customers consistently praising the... See more

Quality

Consumers find quality to be positive, with many reviewers consistently praising the excellent quality of... See more

Order

Customers consistently note ambiguous experiences with order. While some reviewers report prompt receipt of... See more

Delivery service

Clients share ambiguous opinions on delivery service, with many reviewers reporting positive experiences,... See more

Customer service

Users describe ambiguous interactions with customer service, with many customers reporting positive... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I ordered first from Leatherotics back in 2020, and been always delighted since. The clothes are top quality, the leather is soft, the lining well sewn, the designs great. When I had an issue it w... See more

Rated 5 out of 5 stars

I've been a regular and loyal customer now for a number of years.. Why?... Because the products are absolutely fantastic!! First class quality, not cheap and inferior leather here. I work with A... See more

Rated 5 out of 5 stars

Fantastic British company. I can only give them 5 stars review, Leatherotic products are very high quality with reasonable price. Also their garments have an amazing cut, very flattering design. Their... See more

Rated 5 out of 5 stars

Ordered over a week ago, no goods have arrived despite them being in stock when I ordered and the website advising 48 hours delivery No response to me chasing via email initially but Ash did... See more


4.2

Great

TrustScore 4 out of 5

278 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 80% of negative reviews

Typically replies within 1 month

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4.2

All reviews

(278)

28 reviews in the last 12 months

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Rated 5 out of 5 stars

Completed my look!

I ordered my corset for a wedding and it was perfect! It was so comfortable that I am looking forward to wearing it more often and seeing how it can elevate other outfits in the same way it did my wedding outfit. I will definitely be purchasing more items from Leatherotics, I have my eye on quite a few of the corsets!

February 22, 2023
Unprompted review
Rated 1 out of 5 stars

Do not buy from these guys!

If you buy from these guys you'd better hope you get lucky. I've ordered several times and it's entirely hit or miss if they send you the correct size. Their garments are mostly mislabeled and sized incorrectly. Don't expect any communication from them after they've got your money. I tried to exchange two of the wrong sized items. One was a sleep sack marked 'Medium' but you needed to be 7ft 6 to fit it! And the other some leather shorts, similar situation re the size label. Total cost over £300, but they're just not interested. They will however reply to bad reviews and go to extreme lengths to have them taken down, so work that one out...

November 11, 2022
Leatherotics logo

Reply from Leatherotics

We are waiting for a reply for the last email sent 2 months ago ? you left a 2nd negative review , first one was removed by trustpilot, If you need help with any order then you will have to reply in email with full details.

Rated 4 out of 5 stars

Ordered last week they sent wrong size…

Received my order, really good quality only reason for 4 stars was lack of communication when there was a problem when I initially received goods

February 23, 2023
Unprompted review
Leatherotics logo

Reply from Leatherotics

Will try to find the order and solve this exchange asap. Sorry we have been extreamly busy due to an urgent order for a group and everything will be back to normal in 3 to 5 days time.

Rated 5 out of 5 stars

It is a first class service

It is a first class service, they are fast, the quality is top, not any complain. For any question they answer within an hour via email, it is just perfect.

November 22, 2022
Unprompted review
Leatherotics logo

Reply from Leatherotics

Hi Tof,

Glad to hear you're enjoying your new items and appreciate the kind words, feel free to reach out if you have any further questions or concerns.

Rated 5 out of 5 stars

Male Corset - Perfection!

Ordered a male corset for me to wear at my 50th birthday party. When it arrived it looked perfect, except it didn't fit because i ordered it too small. It was all my mistake because i have never ordered this type of thing before. They were easy to work with, they set up a return, and graciously replaced it with the proper size I needed. I received it and it fits me perfectly! It is a beautifully crafted piece and it looks great on anyone. It was a hit at my birthday party. I am so pleased with everything.

June 6, 2022
Unprompted review
Rated 5 out of 5 stars

I bought ready made dress which…

I bought ready made dress which unfortunately didn’t fit...arranged and returned it for refund but when I spoke to very helpful staff at customer services they suggested a custom made dress...something I was wary about due to bad experience elsewhere
Wow the finished article is so beautiful..the leather is buttersoft and makes me look, and feel, a million dollars
I can’t wait to order more wonderful outfits ..many thanks especially to John and Ash for their help
Fast efficient and so brilliant..can’t compliment them enough

November 11, 2022
Unprompted review
Rated 5 out of 5 stars

Wow nice work!

Wow. What a beautiful work of art they can make! The good people at Leatherotics are more than willing to make as needed and when desired. I will return for more beautiful work.

Thank you everyone.

October 23, 2022
Unprompted review
Rated 5 out of 5 stars

Update

I got my merchandise just today and what can I say.

I love my dress, as usually very good quality, one can not a better deal.

Update 22 Sept 22

Not long after my comment, I received an apology from the store.
Everybody makes mistakes so no hard feeling because I really love their clothes.
Thank you Adam

This is my third order from this company. I was pleased with the quality and the prize of the first two

September 22, 2022
Unprompted review
Rated 5 out of 5 stars

Really comfortable

Really comfortable. The leather underwear is a close and confortable fit. Well made. A bit of a dealy in sending them but fine in the end.

May 9, 2022

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