Leawo Software Co., Ltd. Reviews 154

TrustScore 4 out of 5

4.1

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Rated 5 out of 5 stars

THIS IS A GREAT COMPANY. THEY HAVE A GREAT CUSTOMER SERVICE DEPARTMENT! THEY ALWAYS GET BACK TO YOU FOR ANSWERS FROM QUESTIONS SENT ON A TIMELY BASIS. THEIR EXPLANATIONS ARE VERY CLEAR AND HELPFUL... See more

Company replied

Rated 5 out of 5 stars

I had been using Prof Media 13 blu-ray ripper and video Converter for many years and they have served me well. Recently I suffered a total computer crash and lost significant data. The support team at... See more

Company replied

Rated 4 out of 5 stars

I recently purchased the pro version of the Leawo Bluray player software, which I had a number of issues with on my external Bluray drive on my PC. On trying several discs, load times were 2 to 3... See more

Company replied

Rated 1 out of 5 stars

Awful software. Bought for as a gift to me, obviously trying to manipulate some vulnerable people into buying this product to coincide with gifts. At $229 it goes without saying it is nowhere near wor... See more

Company replied

Company details

  1. Software Company

Written by the company

Leawo is a pioneering force in the international multimedia processing software industry, committed to enhancing and innovating the multimedia experience for users around the globe. Our flagship products, which include a suite of cutting-edge solutions for Blu-ray, DVD, online video, HD video, image processing, PowerPoint utilities, and Apple device management, have garnered the trust of millions worldwide. Leawo is here for you, now and always.


Contact info

4.1

Great

TrustScore 4 out of 5

154 reviews

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Rated 5 out of 5 stars

Great software for ripping Bluray and…

Great software for ripping Bluray and DVD discs.

January 15, 2025
Unprompted review
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Reply from Leawo Software Co., Ltd.

Dear Ruben,
Thank you so much for your kind words and positive feedback about our software.
We're thrilled to hear that you find it great for ripping Blu-ray and DVD discs. Our team has put in a lot of effort to make sure it meets the needs of users like you, and your satisfaction is the best reward for us.
Should you have any questions or need assistance, please don't hesitate to reach out.
Best regards,
Leawo Software

Rated 5 out of 5 stars

best tool to download video

It's the best tool to download video that captured from specific website. Let me show my three reasons.
The download speed is its distinct capacity from others, I had tried more than ten other tools, this tool normally have three even ten times speed than others, for example, if I wanna download a 1.5G MPD video, use this tool I only need about 3 minutes, but others normally need more than half an hour.
And it is even more stable than others.
Besides, it's support is fast and effective. In my use journey, I had faced a problem that I cannot analyse the video due to web's update. So I sent the email and report this bug, after less one day, the support team solved this problem and give me a update version.
I really appreciate this product and recommend to you.

January 13, 2025
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Reply from Leawo Software Co., Ltd.

Dear Joshua,
Your kind words have made our day. We're over the moon to hear that our tool has been such a great fit for you, and we're especially grateful for your detailed feedback on its speed, stability, and our support team's responsiveness.
It's always our goal to provide the best user experience, and your review confirms that we're on the right track. We truly appreciate your recommendation and look forward to continuing to serve you well.
Thank you again!
Warm regards,
Leawo & CleverGet Software

Rated 5 out of 5 stars

Worked as expected with excellent results.

The software worked exactly as expected and has provided excellent results. Would definitely recommend and purchase again. Also, customer service is responsive and accurate for any questions I have had. Great work team! :-)

January 6, 2025
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Reply from Leawo Software Co., Ltd.

Hello,
Thank you for your positive feedback!
We're glad to hear that the software met your expectations and delivered excellent results. Your satisfaction is our top priority.
If you have any more feedback or need further support, please feel free to contact us. Thank you again for your support!
Have a nice day!
Leawo Software

Rated 5 out of 5 stars

Always works perfectly

Always works perfectly, I love this software. It makes it so easy to rip my DVD's and BluRay disks onto my home media server. Support is responsive as well.

December 24, 2024
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Reply from Leawo Software Co., Ltd.

Hello Joseph,
We're absolutely delighted that you're enjoying our software and finding it easy to use.
Your appreciation for our support team is music to our ears – we're all about providing a great user experience.
Keep enjoying the software, and don't hesitate to reach out if there's anything else we can do for you.
Best regards,
Leawo Software

Rated 5 out of 5 stars

Leawo disc creator recommended

I had been looking for a program to burn my family videos (I have lots - in MP4 and MKV) to Blu Ray and DVD discs. I tried various programs and found that for me Leawo Creator was the best. It was straightforward to use and produced very good quality discs which I am now able to enjoy and share with the family. Thoroughly recommended.

December 3, 2024
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Reply from Leawo Software Co., Ltd.

Hello,
Thanks for sharing your positive experience.
It's great to know that you're enjoying our program and its features.
Happy sharing with your family! Thanks for the thumbs up!
Best regards,
Leawo Software

Rated 5 out of 5 stars

I had some problems with some new…

I had some problems with some new software I purchased and when I contacted them, they replied immediately.
They also stuck with me until the problem was solved.
I was impressed with their customer service!

November 26, 2024
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Reply from Leawo Software Co., Ltd.

Dear Paul,
We truly appreciate your recognition of our commitment to customer service.
It's our mission to ensure that every customer feels supported and satisfied.
Thank you for choosing us!
Best regards,
Leawo Software

Rated 5 out of 5 stars

I have had the pleasure of using Leawo…

I have had the pleasure of using Leawo products for over a decade, despite changes to my name and email address. When you asked for my opinion on your products, I was delighted to respond.

Leawo has successfully evolved as a DVD, Blu-Ray ripper, and video converter throughout the years, which I have immensely enjoyed. The software is user-friendly, trustworthy, and the customer support is unparalleled. I truly love Leawo.

In the past, I subscribed to Leawo annually. Over time, I have become so reliant on it that it is now my go-to software. While I also have Nero and AVC (Any Video Converter), Leawo consistently stands out by delivering excellent results the first time, every time.

In terms of critique, I believe Leawo is right there on the cutting edge alongside other leading software applications. If not already at the forefront, I'm confident Leawo will be there soon.

My next purchase will be the UHD 4K version of Leawo, which I am sure will be as phenomenal as the rest of your offerings. While Nero offers an 8K option, I hope Leawo will soon integrate AI capabilities and eventually support 8K as well.

As previously mentioned, I am certain Leawo will continue to excel, and I look forward to experiencing your future advancements.

Thank you for everything, Leawo! Shout out to Zoey! Awesome customer Service!!!!!!!!!!!!!

November 18, 2024
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Reply from Leawo Software Co., Ltd.

Hello,
Thank you so much for your heartfelt words and for being such a loyal supporter of our products for over a decade.
We're thrilled to hear that you've found our software user-friendly and trustworthy, and that our customer support has met your expectations.
Thank you for your continued trust, and we look forward to bringing you even more exciting advancements. Zoey will be delighted to hear your kind words about her customer service!
Have a nice day!
Leawo Software

Rated 5 out of 5 stars

great product - competent after sales support

Great and solid product combined with a competent and timely support: rarely seen such a great online support, many thanks!

November 14, 2024
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Reply from Leawo Software Co., Ltd.

Dear Markus,
Your feedback is greatly appreciated.
We strive to provide not only top-notch products but also exceptional support. Your satisfaction is our top priority, and we're thrilled to hear that you've had such a positive experience.
Please do not hesitate to reach out if you need further assistance in the future.
Best regards,
Leawo Software

Rated 5 out of 5 stars

Great product and excellent customer…

Great product and excellent customer service.

October 25, 2024
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Reply from Leawo Software Co., Ltd.

Hello,
Glad to hear from a long-time user like you!
We appreciate your feedback! It's wonderful to know that you're happy with both the product and the service you received.
Have a nice day!
Leawo Software

Rated 5 out of 5 stars

TOP NOTCH software

TOP NOTCH software, and TOP NOTCH customer service.

October 11, 2024
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Reply from Leawo Software Co., Ltd.

Dear David Grund,
Your excellent feedback means the world to us!
We're delighted that you've had such a great experience with our software and customer service team. We aim to be top-notch in everything we do, and it's wonderful to hear that we've hit the mark with you.
If there's anything else we can assist you with, don't hesitate to reach out!
Best regards,
Leawo Software

Rated 5 out of 5 stars

Problem easily solved

Had a problem with the software at first but contacted
support and the problem was quickly solved.
I have been using it since and am very happy with it.
I have tried quite a few similar products but I find that Leawo gives the best results and is easy to use.

August 1, 2024
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Reply from Leawo Software Co., Ltd.

Hello Peter,
Glad to hear that the support team was able to resolve your issue swiftly!
It's wonderful to know that you're satisfied with Leawo software and have found it to be the best among similar products.
Keep enjoying the ease of use it offers.
Best regards,
Leawo Software

Rated 5 out of 5 stars

By Far The Best Software anyone would need.

Since discovering this amazing software, I have never looked back. It is the ultimate tool for all your burning, editing and backups. I cannot praise the support enough for their valued and super-fast response to any issue that may arise. In my case I had to have a new SSD installed which meant I lost my Leawo program. The amazing support team had me up and running in less than twelve hours.
I highly recommend them.

July 19, 2024
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Reply from Leawo Software Co., Ltd.

Hello Trevor,
Great to hear! Your experience with our software and support team is exactly what we strive for. We appreciate your recommendation and are glad to have you on board.
Have a nice day!
Regards,
Leawo Software

Rated 5 out of 5 stars

Excellent product with extremely good…

Excellent product with extremely good customer support. Totally worth of the value!

July 3, 2024
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Reply from Leawo Software Co., Ltd.

Hello,
Thank you so much for your kind words!
It's wonderful to know that you've had such a great experience with our product and team.
It's customers like you that make our brand what it is. We hope you'll help us flourish by recommending our brand to those you think might also benefit from our offerings.
Have a nice day!
Leawo Software

Rated 5 out of 5 stars

My firsthand experience with Leawo…

My firsthand experience with Leawo support is extremely favorable in that their service is prompt, courteous and very technically precise. They resolve questions and any issues expediently with a prompt reply to the customer. I would recommend their products and their support service to anyone. Thank you Leawo I enjoy being your customer. CAG

June 19, 2024
Unprompted review
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Reply from Leawo Software Co., Ltd.

Hello,
Reading your review has brightened our day!
We're so glad that our support team was able to assist you effectively and efficiently. It's our commitment to provide the best possible service, and your endorsement means a lot to us. Thank you for your glowing recommendation; we're honored to have you on board.
Feel free to reach out anytime you need us!
Have a nice day!
Leawo Software

Rated 1 out of 5 stars

Cheating firm. The 30 day money back guarantee is not…

The 30 day money back guarantee is not honoured and deceiving in their advertising. The web page has false and deceiving information and you have to really do your homework to work out their refund policy which is not easily accessible on their website.
I will recommand to keep your away from this cheating firm.

May 28, 2024
Unprompted review
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Reply from Leawo Software Co., Ltd.

Dear Preben,
We are sorry to hear that you are experiencing difficulties with our 30-day money-back guarantee. We understand how important it is for our customers to feel confident in our policies.
In order to assist you effectively and to look into this matter further, could you please provide us with your order number and any relevant details about your purchase? This will help us to locate your order and understand the situation better.
You can provide the requested information at https://www.leawo.org/support/tech-support.html .
We assure you that we take all customer concerns seriously and are committed to honoring our 30-day money-back guarantee. Once we have the necessary information, we will promptly review your case and work towards a resolution.
We appreciate your patience and cooperation in this matter and look forward to resolving this issue to your satisfaction.
Thank you for giving us the opportunity to serve you better.
Best regards,
Leawo Software

Rated 5 out of 5 stars

Unreliable Access to Cleverget Netflix and Amazon Downloaders

When it works it's ok. When it doesn't the experience is frustrating. Individual modules are expensive and buggy. Paatches and updates are slow to roll out. Currently at 30+ days without functionality of the Netflix downloader. If and when a fix is delivered I'm asking that my subscription period be extended for the time service was denied. I'll update this review later.

Update 6.21.24. The software functionality has been restored and Leawo continues to make regular updates so that the Netflix module has been reliable now for the past 30 days. As I said previously when it works it's a great tool. At this point I plan to extend my subscription when the renew date arrives. I'll add that customer support is very responsive which gives Leawo and it's products legitimacy.

May 13, 2024
Unprompted review
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Reply from Leawo Software Co., Ltd.

Dear Steve,
Thank you for the review and for your patience while we work to resolve the issues you've been experiencing.
Just wanted to say thanks for your awesome feedback! We're stoked to hear that our software and support team are rocking it for you.

We're all ears for any more you've got to share and can't wait to have you on board for the next subscription period.

Thank you again for your patience and continued support.
Best regards,
Leawo Software

Rated 5 out of 5 stars

An Issue I Had With The Leawo Prof. Media 13 Software, Which Got Fixed & Solved!

The tech support at Leawo is OUTSTANDING! Of course I had to use Skype & AnyDesk for the Leawo Prof. Media 13 Software issue that I had. Had a problem ripping some old DVDS that did not match the time of the movie or program on the DVDS I was ripping. So thanks to Karen, who replied quickly, & especialy Moyea, who's very professional, fixed the problem with a simple reinstall of the Leawo Prof. Media 13 Software. Thanks Leawo Tech Support for having VERY PROFESSIONAL TECH SUPPORT! OUTSTANDING!

April 16, 2024
Unprompted review
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Reply from Leawo Software Co., Ltd.

Hello,
Thank you for your wonderful review! We're thrilled to hear that we were able to assist you. We're committed to maintaining this level of professionalism for you.
Have a nice day!

Rated 5 out of 5 stars

I bought a new computer and had…

I bought a new computer and had problems getting the App(s) to work
After sending a email, Karen helped me to get the apps to work. Good Job!
Thank you,
Marc Factor

April 14, 2024
Unprompted review
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Reply from Leawo Software Co., Ltd.

Hello,
Glad to hear Karen could help you out! Thanks for taking the time to share your experience.
If you have any more questions or need further assistance, don't hesitate to reach out.
Take care and have a great day!

Rated 5 out of 5 stars

The software works quite well

The software works quite well. Best of all, their support is top notch. I typically get an answer to any question in just a few hours. When I purchased a new Mac, they were most helpful in transferring my license to the new machine.

March 19, 2024
Unprompted review
Rated 5 out of 5 stars

Customer Service

I have used the software several times and find it easy to use without any problems. It works very well for me. I also liked the various purchase oiptions that I tailotred to my needs.I had to contact customer service on a couple of occasions regarding reactivation after a motherboard change. They were always very prompt and cleared up my activation issues .

March 18, 2024
Unprompted review

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