Minh was very helpful and knew his job well. He recommended the best solution for me and thankfully helped to correct the misinformation which his colleague had provided on an earlier call.
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I asked for a refund for the money the app had charged me by mistake, and it was done without any problems. Julie, an employee (operator), helped me with this. Thank you very much for your understan... See more
I had a great experience with Lebara support today thanks to Tristan. I ordered a new eSIM but didn’t receive the activation email, so I contacted support through chat. Tristan responded immediat... See more
I switched to another provider for some months due to a discount on a purchase but instantly moved back to Lebara when the binding period finished. Their customer service is really fast and willing to... See more
Company details
Written by the company
Lebara Mobil - Ring billigt fra din mobil til udlandet og i Danmark
Written by the company
- Spar penge
- Vi hjælper vores kunder med at spare penge ved at tilbyde favorable priser, så alle vores kunder kan holde tæt kontakt med famile og venner.
- Mere end bare lave priser
- Vi ved, at vores kunders behov er både rationalle og følelsesmæssige, og dette er grundlaget i alt hvad vi gør. Vi har designet vores services til at være nemme at bruge og tilgængelige for vores kunder når som helst, og de tilpasset vores kunders behov. Vi opfordrer alle ansatte til at arbejde frem mod dette mål, og vi tror på, at vi gør en positiv forskel i vores kunders liv.
- Vi giver tilbage til vores kunder
- Grundstenen i Lebaras kultur er vores ønske om at give noget tilbage igen og gøre en forskel for de samfund, vores kunder kommer fra, og dermed også for deres familie og venner.
Contact info
Denmark
- 50101010
- www.lebara.dk
4.9
Excellent
15K reviews
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great service from Magnus!
February 13, 2026
Unprompted review
Flora helped me instantly with my issue…
Flora helped me instantly with my issue and provided solution that worked. Im happy with the Lebara service.
February 13, 2026
Unprompted review
I had some difficulties with the bundle…
I had some difficulties with the bundle auto-renewal. I tried to find some help via a chat service. Brilliant worker Julie helped me immediatly and solved my problem.
February 4, 2026
Unprompted review
I need help with the sim card and I was…
I need help with the sim card and I was helped a lot by Lukas
February 12, 2026
Unprompted review
Flora was very helpful.
February 12, 2026
Unprompted review
A men was professional and nice to me.
February 12, 2026
Unprompted review
Tristan is super efficient and helpful
Tristan is super efficient and helpful. Clear communication and an excellent point of contact to help people. thank you! I will gladly continue to use Lebara in another country due to positive experience.
February 12, 2026
Unprompted review
It was great chatting with julie
February 11, 2026
Unprompted review
I experienced some problem due to an…
I experienced some problem due to an older SIM card and Julie assisted me while ordering and activating the new one. Everything went very smoothly, Julie was professional, effective and made sure I had all of my questions answered. The SIM arrived next day and as always, I’m very happy with the service I receive with Lebara customer service.
February 11, 2026
Unprompted review
Chris is very helpfull to solve my eSIM…
Chris is very helpfull to solve my eSIM issue and with rich experiences. I called several days ago, the previous supporter only can send my issue to IT guy and you hear nothing. But Chris is very patient to help me on my issue and resend the esim qr-code several times and guide me to activate it. I very appreciate on his affort.
February 11, 2026
Unprompted review
The customer service agent Magnus is…
The customer service agent Magnus is really helpful. Really appreciated
February 11, 2026
Unprompted review
Good service
Good service. Got help quickly from a staff member called Julie when I wanted my number changed :)
February 11, 2026
Unprompted review
Review
I made a mistake when purchasing a new plan from Lebara, and Magnus was very helpful and understanding. We reached a solution that fixed the issue and made me happy.
February 11, 2026
Unprompted review
Tristan was very heplful
Tristan was very heplful and solve problem fast. I am very satisfied
February 6, 2026
Unprompted review
Very friendly and effective answers…
Very friendly and effective answers from Minh.
February 9, 2026
Unprompted review
I had an issue with my sim card and…
I had an issue with my sim card and Magnus - the operator on the line was kore than helpful. Fantastic service!!!
February 10, 2026
Unprompted review
Great Service!
I had an issue making calls using my phone in Sweden. The customer service agent I talked to, Magnus, was able to talk me through how to resolve the issue quickly and easily. Thanks for the great service, Magnus!
February 9, 2026
Unprompted review
Flora is very friendly and help me to…
Flora is very friendly and help me to solve the problem very quickly!
February 9, 2026
Unprompted review
Super service as usual but unfortunately I forgot the young man's name. He was very nice and very helpful. Thank you very much ❤️🙏
Super service as usual but unfortunately I forgot the young man's name. He was very nice and very helpful. Thank you very much.
The name was, Magnus 😁😊❤️🙏
February 9, 2026
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.