The staff at Le Boat Chertsey were top clasd! The training received from Enzo was brilliant- informative and reassured us. The hospitality of Anti is one not to forget we were running an hour late whe... See more
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Review summary
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Based on these reviews
The perfect trip from start to finish. Easy online booking and a great staff that were friendly and knowledgeable. The boat was impeccably clean, and ran and operated flawlessly. I have some pri... See more
Company replied
Fantastic first-time boating holiday! ⭐️ Gemma from Le Boat was so helpful in choosing the right boat and answering all our questions, and Aidan in the Portumna base was super friendly and welcoming.... See more
Company replied
We had a wonderful experience with renting from Le Boat for a cruise on the Midi Canal in France. The boat was pretty easy to operate, with comfortable cabins and a well-equipped saloon/kitchen. The... See more
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Company details
Written by the company
Le Boat are world leaders in river & canal boat hire in the UK, Ireland, Europe & Canada. Find out more about 'self-drive' boating vacations.
Contact info
Platinum House, St. Marks Hill, KT6 4BH, Surbiton, United Kingdom
- www.leboat.com
4.7
Excellent
1K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Fantastic Base at Laggan
Fantastic Base at Laggan , the team at the Base were very friendly and accommodating. Looking forward to revisiting.
April 10, 2026
Unprompted review
Liberty boat on the Yonne river
We recently rented the new Liberty boat from Le Boat, and the experience exceeded expectations. The boat itself was fantastic modern, comfortable, and very well designed for a relaxed cruise.
The team at the Migennes base were equally impressive. Friendly, professional, and genuinely helpful, they made the whole process smooth from the start. Nothing felt rushed, and they took the time to ensure we were confident before setting off.
Overall, it was exactly the kind of calm, enjoyable experience you hope for on the Yonne easy cruising, great support, and a boat that really delivers.
April 3, 2026
Unprompted review
Broken Boat, No Heat, Nowhere to Go
Casually informed us that locks and bridges may be closed. Every single one was closed, and we were provided no information or source on when they may open. And for much more concerning matters, the boat was broken. There was a blown fuse- no way to charge batteries, no heat (which was most concerning, as it was about 3 degrees Celsius outside) and no way to monitor these concerns. And, the shaft seal wasn't properly adjusted, and our boat was continuously taking on water, and further draining electricity as the bilge pump was constantly operating. We cut our trip early, even after some workers came to repair the boat, due to exhaustion, coldness, and having nowhere to go whatsoever. When these concerns were brought up LeBoat, they claimed they did all they could and refused a refund, while diminishing our experience to "inexperience with boats" and "discomfort." Terrible trip.
March 25, 2026
Unprompted review
Reply from Le Boat
Hi Eddi, thank you for taking the time to share your experience. We’re truly sorry to hear how challenging and upsetting this trip was for you. As noted in our email exchange, your concerns are being carefully reviewed, and we remain in contact with you as part of this ongoing discussion. Kind regards,
The Le Boat Customer Service Team
Friendly staff
Friendly staff, good handover, an overall chilled out pleasant way to spend a week in Ireland.
March 28, 2026
Unprompted review
Reply from Le Boat
Thank you so much for your lovely review! We’re delighted to hear you enjoyed your week in Ireland and that our team made the handover smooth and welcoming. It’s great to know you found the experience a relaxed and pleasant way to spend your holiday.
We hope to welcome you back on another Le Boat adventure soon!
Kind regards,
Catherine from Le Boat
Fantastic holiday
Fantastic holiday, staff are very friendly and informative. Had a brilliant experience although it is a steep learning curve to begin with
April 4, 2026
Unprompted review
Reply from Le Boat
Thank you so much for your wonderful review! We’re delighted to hear you had a fantastic holiday and that our team were friendly and informative throughout your trip. It’s great to know you had a brilliant experience, even with the initial learning curve—that’s all part of the adventure on the water!
We really appreciate you taking the time to share your feedback and hope to welcome you back on another Le Boat holiday soon.
Kind regards,
Catherine from Le Boat
We had the best time
We had the best time. The well equipped and easy to use boat gave us the opportunity to explore and enjoy the amazing Canal du Midi and the lovely places to be found along its course. The countryside is beautiful and the towns interesting to visit. The food and wine, and hospitality was a highlight. And it was sunny throughout. An enjoyable week all round. Thank you.
April 3, 2026
Unprompted review
Reply from Le Boat
Thank you so much for your lovely review! We’re delighted to hear you had the best time exploring the Canal du Midi and that the boat made it easy and enjoyable to experience everything along the way. It sounds like you really made the most of the beautiful countryside, charming towns, and wonderful food, wine, and hospitality—what a perfect week, especially with the sunshine!
We truly appreciate you taking the time to share your experience and hope to welcome you back on another Le Boat adventure soon.
Kind regards,
Catherine from Le Boat
Best boating trip
We did the Flanders area and had the best time. Driving the boat was simple enough and going through bridges and locks was a fun experience. The team at Le Boat was so helpful and accommodating. Would highly recommend this experience to anyone and can’t wait to do it again!
April 1, 2026
Unprompted review
Reply from Le Boat
Thank you so much for your wonderful review. We’re thrilled to hear you had such a great time exploring the Flanders area and that you enjoyed the experience of driving the boat and going through the bridges and locks. It’s also fantastic to hear our team were helpful and accommodating throughout your trip.
We really appreciate your recommendation and are so pleased to know you’re already looking forward to your next adventure with us.
Kind regards,
Catherine from Le Boat
Reply from Le Boat
Thank you for your feedback. We’re glad to hear you were happy with the service provided and appreciate you taking the time to share your experience.
We hope to welcome you on board again soon.
Kind regards,
Catherine from Le Boat
Great quality boat and service in a…
Great quality boat and service in a lovely region (Nivernais)
April 2, 2026
Unprompted review
Reply from Le Boat
Thank you for your kind review. We’re delighted to hear you enjoyed the quality of the boat and service, and that you had a lovely time exploring the Nivernais region. It’s a beautiful area, and we’re so pleased you were able to experience it with us.
We hope to welcome you on board again soon.
Kind regards,
Catherine from Le Boat
Reply from Le Boat
Thank you for your feedback. We’re so pleased to hear you found the booking process easy and that our team were helpful throughout.
We really appreciate you taking the time to share your experience and hope to welcome you on board soon.
Kind regards,
Catherine from Le Boat
Fantastic Experience!
Fantastic reception at Branges and a great and easy check-out at St Jean de Losne. This is our second time renting a boat from LeBoat and are already planning our next adventure as we travel home from this one.
April 5, 2026
Unprompted review
Reply from Le Boat
Thank you so much for your fantastic review. We’re delighted to hear you had such a great experience at both Branges and St Jean de Losne, and that you found the reception and check-out smooth and easy. It’s especially wonderful to know this is your second time with Le Boat and that you’re already planning your next adventure—that means a lot to us.
We look forward to welcoming you back on board again soon.
Kind regards,
Catherine from Le Boat
Reply from Le Boat
Thank you so much for your lovely feedback. We’re delighted to hear you had a great few days on the boat with your family—it sounds like a really special time together.
We hope to welcome you all back on another Le Boat adventure soon.
Kind regards,
Catherine from Le Boat
Staff attention was wonderful emails…
Staff attention was wonderful emails replied to quickly and all queries were addressed great service
March 29, 2026
Reply from Le Boat
Thank you so much for your kind feedback. We’re delighted to hear that our team provided great service and that your emails were responded to quickly, with all your queries addressed. It’s wonderful to know you felt well looked after throughout your experience.
We truly appreciate you taking the time to share your review and hope to welcome you on board again soon.
Kind regards,
Catherine from Le Boat
Reply from Le Boat
Thank you for your feedback. We’re so pleased to hear you found the website clear and the booking process easy. It’s great to know your experience was smooth from the very start.
We really appreciate you taking the time to share your comments and hope to welcome you on board soon.
Kind regards,
Catherine from Le Boat
Be Aware that this company is only after your money !
Be Aware that this company is not empathetic and only out for your money. You can find multiple reviews stating this same thing. So, i paid them a $2500 deposit 6 months ago. Recently, one of the people in our group broke their hip, so I told Leboat we had to cancel. I received an email that the cancellation policy is 90 days and this was day 89 (unbelievable). So, I actually owed them another non-refundable $2500. Also, no I could not change the dates. Very Heartless, even if this is their policy. I had to prove that I had sent 2 prior emails on day 92 and 91 to cancel. They agreed to this so I was only out the initial $2500. Again, in 30 years of traveling, I have never worked with an agency so unforgiving and greedy. Buyer Beware !!
March 1, 2026
Unprompted review
Reply from Le Boat
Hi Charles,
Thank you for sharing your feedback. We’re very sorry for the difficult situation your group experienced and understand how upsetting it is to cancel under such circumstances. While our cancellation policy must be applied consistently, we’re glad we could review your earlier emails and ensure no additional charges were applied. We do always recommend taking out private travel insurance, as most policies cover unexpected medical events, and many credit cards also offer travel protection benefits that may allow for a refund. We appreciate your comments and remain available if you’d like to discuss this further. Customer Service Team
Very friendly and helpful associate
Very friendly and helpful associate. Answered all of my questions and then I made a booking.
March 14, 2026
Reply from Le Boat
Thank you for your feedback. We’re delighted to hear that our associate was friendly and helpful, and that all your questions were answered. It’s great to know this support helped you feel confident in making your booking.
We really appreciate you taking the time to share your experience and look forward to welcoming you on board soon.
Kind regards,
Catherine from Le Boat
Reply from Le Boat
Thank you so much for your feedback. We’re delighted to hear you experienced great service and found our team very helpful, and it’s wonderful to know you were happy with both the value and support throughout your experience.
We really appreciate you taking the time to share your review and hope to welcome you on board again soon.
Kind regards,
Catherine from Le Boat
Reply from Le Boat
Thank you for your feedback. We’re so pleased to hear you find our website easy to use, informative, and helpful. It’s great to know it supports you well when planning your trip.
We really appreciate you taking the time to share your experience and hope to welcome you on board soon.
Kind regards,
Catherine from Le Boat
Great customer service.Friendly and…
Great customer service.Friendly and very informative.Especially Marcus.Excellent communication.
March 11, 2026
Reply from Le Boat
Thank you for your kind words! We’re delighted to hear that you had such a positive booking experience and that the team provided friendly, informative service. It’s especially great to hear your recognition of Marcus – we’ll be sure to pass your compliments on to him, and we’re sure he’ll be very pleased.
We hope you have a fantastic holiday on the water and enjoy every moment of your trip. Please do feel free to let us know how it goes once you’ve returned – we’d love to hear all about your experience.
Warm regards,
Colin from Le Boat
Your website is very easy to get…
Your website is very easy to get around. Booking was very easy. We cannot wait till we get to cruise with you. We have surprised our friends from Bordeaux with this cruise. This is something we can do for them in their own country.
February 11, 2026
Reply from Le Boat
Thank you for your wonderful review! We’re so pleased to hear that you found our website easy to navigate and that the booking process was straightforward. It’s also lovely to hear how excited you are for your upcoming cruise.
What a fantastic surprise for your friends from Bordeaux – such a special way to enjoy time together in their beautiful region. We hope you all have an amazing time on the water and create some truly memorable moments.
Please do let us know how your trip goes once you’ve returned – we’d love to hear all about your experience.
Warm regards,
Colin from Le Boat
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