I like the unit overall, but I do find the screen too small, and not very responsive. I also find Bluetooth connectivity to be flaky at times. Updates, and installs are painfully slow, and the last up... See more
Company replied
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See what reviewers are saying
I had not charged my Ledger Nano X device in over 3 years (not recommended). The device turned on and stayed on a particular screen: "Battery Charging Issues?" I thought the device was broken an... See more
The products are very good and customer service were willing to assist when the courier failed to deliver my order on time .After three weeks having worked with customer service to get my order,still... See more
Company replied
I recently found my Nano-S ledger will no longer sync with my phone. I recall being offered 20% off to upgrade to the Nano S Plus, I go to my account and see a photo of my Nano-S with the option to up... See more
Company replied
Company details
Information provided by various external sources
Ledger offers smartcard-based crypto asset hardware wallets bringing optimal protection level to your bitcoins, ethereums, ripple and more - without sacrificing usability or control.
Contact info
France
- www.ledger.com
You should know
3.5
Average
2K reviews
Replied to 94% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The only company in the crypto sphere…
The only company in the crypto sphere that ALWAYS answers and solves my issues. They take time without any limit as long a s it takes. I am never dissapointed in the service...Very good.
January 11, 2026
Unprompted review
Reply from Ledger
Thank you so much for this amazing feedback. We’re truly glad to hear that our support and dedication have made a difference for you. Your trust means everything to us.
Not happy how they've stopped updating…
Not happy how they've stopped updating the nano s to get people to upgrade so they can ultimately make more money.
Moving to a Trezor
January 8, 2026
Unprompted review
Reply from Ledger
Hello, let us clarify.
Your Ledger Nano S still works, and the Ledger Nano S Plus remains fully supported. These are two different products.
Launched in 2016 the Ledger Nano S was officially retired in 2022, and we’ve been gradually phasing out its support since.
That doesn’t mean it’s bricked — it still lets you send, receive, buy, sell and access your assets.
But due to its technical limitations, it no longer receives the latest features or upgrades — including recent improvements to usability and security.
This isn’t new: for some time now, the Nano S hasn’t supported the most recent updates or innovations. You can check the limitations here: https://support.ledger.com/article/Ledger-Nano-S-Limitations
- Your 24-word recovery phrase = your wallet: https://support.ledger.com/article/4404382560913-zd
- You can restore it anytime on a new Ledger or any BIP39-compatible wallet
- No lock-in. No forced upgrade. Just a natural evolution as tech and security standards move forward.
Full context from our CTO Charles Guillemet: https://x.com/P3b7_/status/1938247864322347032
Also, we are running a 20% discount for Nano S users to help them upgrade to newer model device: https://shop.ledger.com/pages/ledger-nano-s-upgrade-program
If you come across any complication or require further assistance, feel free to reach out here: https://support.ledger.com/contact-us
We hope this makes it clearer, stay safe.
Wishing you a wonderful day ahead.
Excellent user experience across both…
Excellent user experience across both the Ledger hardware and the Ledger Live app. It’s the perfect product for me.
January 7, 2026
Unprompted review
Reply from Ledger
Thank you for the great feedback!
We’re thrilled to hear that you’re enjoying both the Ledger device and the Ledger Live app. It’s great to know the experience fits your needs so well.
Reply from Ledger
Thanks, Cameron!
We’re glad you had a positive experience with our support team. Your feedback means a lot to us.
Ledger hardware wallet user
I have been using Ledger cold storage digital wallets for years, and I have not experienced any negative issues with the devices and support.
January 2, 2026
Unprompted review
Reply from Ledger
Thank you for your continued trust over the years!
We’re glad to hear that both our devices and support have consistently met your expectations.
Simple to use.
January 1, 2026
Unprompted review
Reply from Ledger
Thanks, Kent!
We’re happy to hear you find Ledger simple to use. Enjoy managing your crypto securely.
Reply from Ledger
Thank you!
We’re thrilled you find the product perfect. Enjoy your Ledger experience and thanks for choosing us!
planned obsolescence
I bought a Ledger Nano S precisely because it was advertised as a long-term, stable, reliable hardware wallet.
The whole point of a hardware wallet is independence from apps and platforms.
Yet today I’ve discovered that my perfectly functional Nano S can no longer sync with either the Android or iOS Ledger Live app.
Not because of a defect.
Not because of misuse.
But because Ledger simply decided to drop proper mobile support, effectively forcing customers to buy a new device.
This is planned obsolescence, plain and simple.
Security should never be an excuse to break compatibility and push new hardware.
A company handling people’s life savings has a responsibility to provide long-term support, not artificial upgrade cycles.
I did not buy a gadget.
I bought what was marketed as critical financial infrastructure.
If you are considering Ledger: understand that your device’s usefulness is now at the mercy of their product roadmap — not your keys, not your ownership.
Extremely disappointed.
This is not how financial sovereignty should be treated.
December 30, 2025
Unprompted review
Reply from Ledger
Hello Ignacio, thank you for your feedback, allow us to clarify the facts:
Your Ledger Nano S still works, and the Ledger Nano S Plus remains fully supported. These are two different products.
Launched in 2016 the Ledger Nano S was officially retired in 2022, and we’ve been gradually phasing out its support since.
That doesn’t mean it’s bricked — it still lets you send, receive, buy, sell and access your assets.
But due to its technical limitations, it no longer receives the latest features or upgrades — including recent improvements to usability and security.
This isn’t new: for some time now, the Nano S hasn’t supported the most recent updates or innovations. You can check the limitations here: https://support.ledger.com/article/Ledger-Nano-S-Limitations
- Your 24-word recovery phrase = your wallet: https://support.ledger.com/article/4404382560913-zd
- You can restore it anytime on a new Ledger or any BIP39-compatible wallet
- No lock-in. No forced upgrade. Just a natural evolution as tech and security standards move forward.
Full context from our CTO Charles Guillemet: https://x.com/P3b7_/status/1938247864322347032
Also, we are running a 20% discount for Nano S users to help them upgrade to newer model device: https://shop.ledger.com/pages/ledger-nano-s-upgrade-program
If you come across any complication or require further assistance, feel free to reach out here: https://support.ledger.com/contact-us
We hope this makes it clearer, stay safe.
Wishing you a wonderful day ahead..
THEY ACTUALLY CARE!
They never quit! I imagine there are a lot of people still new to crypto currency investments and the available hardware options. I started with Trezor and was so disappointed - I stepped up in hardware price with Ledger and BOY WAS THAT A SMART MOVE!
December 27, 2025
Unprompted review
Reply from Ledger
Thank you so much! We’re really glad you made the switch and that Ledger has lived up to your expectations. Welcome aboard 🚀
My family and I have just returned from…
My family and I have just returned from our fairytale Christmas in Austria. We had the most amazing time! We stayed in the Harfenwirt hotel which was a lovely place to stay with amazing views and great food. The staff were very friendly and welcoming! We travelled with Llew jones coach company with drivers mark and Marco! They went above and beyond to make our Christmas special.. they were so helpful and friendly and really made our holiday a five star experience.. all in all we had an amazing time.. I was quite emotional to part ways
Lauren Bircher
December 28, 2025
Unprompted review
Reply from Ledger
What a beautiful story Lauren, thank you for sharing such a special experience. We’re so happy your holiday was truly unforgettable ✨
Nano X had troublles with android
Nano X had troublles with android. Lost connection on bluetooth. Everything good
December 28, 2024
Unprompted review
Reply from Ledger
Hello Denis, thank you for sharing your feedback.
Could you please use your Nano X with Ledger Wallet desktop app, head to "My Ledger" tab and make sure your Ledger device firmware OS is up-to-date: https://support.ledger.com/article/8458939792669-zd
After that, you can reset pairings on mobile and Nano X and re-pair them from scratch as explained here: https://support.ledger.com/article/360025864773-zd
Finally, we assure you that we are available, for us to better investigate and assist, please reach out to our support team as explained here: https://support.ledger.com/contact-us
Thanks.
I'm furious
I'm furious. Selling someone a "wallet" that later has to be "verified", and I cannot do it for months, allowing funds to be completely detached from me as the owner, is a major bullshit. First wallet is not something that a company to which I gave my trust to can exclude me from, so this is a very questionable concept, with a questionable outcome.
December 26, 2025
Unprompted review
Reply from Ledger
Hello, we assure you that we are available to help. For us to better understand, investigate and assist, please reach out to our support team as explained here: https://support.ledger.com/contact-us
Thanks.
Fake support at gmail
Fake support at gmail
“Support at syncledger.my”
Always check the address by forwarding to see who it’s from
I’m trying to get some support for my brother from ledger but it’s hopeless various gmail accounts like ledgercasestream at gmail or support at ledgerteam . Site send fake case replies
What makes this more frustrating is you cannot talk to anyone at ledger and the level of professionalism in this support is minimal.
My advice is stay away from crypto
@@@@@@@@@@@@@@@@@
UPDATE
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My brother and I have contacted you about changing keys via updates and in so locking us out of his wallet you maintain it dint happen but we sent crypto then again 15 minutes later and then we couldn’t move it from ledger to another make of wallet.
You can notify the company that registered the domains they use they constantly register their domains at the same location. It’s china or Korea but you are not interested in preventing scams better to not use a wallet with ties to china.
December 26, 2025
Unprompted review
Reply from Ledger
Hello Daniel, thank you for sharing this, indeed it's a scam, please beware of scammers and impersonators sending you emails or DMs or even calling you, Ledger never does this unsolicited.
Also, neither Ledger nor a genuine version of Ledger Live will ever ask you for your 24 words recovery phrase, any person or site asking for them is definitely a scam, always make sure to follow best safety practices: https://support.ledger.com/article/6747982542749-zd
We assure you that we are available to help. For us to better investigate and assist, please reach out to our support team as explained here: https://support.ledger.com/contact-us
Thanks.
Reply from Ledger
Thanks Victor! We appreciate your trust and are glad everything arrived quickly and smoothly.
Avoid Ledger unless you want to spend a lot money to update hardware
Ledger will force you to continually upgrade your hardware so please go with another brand. For example they have screwed customers who use the nano s plus with older macs because they stopped supporting ledger live for macos 10.15 and also turned off the option to disable automatic updates. So if you don’t want or can’t run out and get a new computer right away you are left with the choice of either reinstalling ledger live each time you want to use it or buying a newer and more expensive ledger wallet. Seems to be a strategic move on their part to extract more $ from customers. Avoid Ledger! They are a dirty company.
December 23, 2025
Unprompted review
Reply from Ledger
Hi there! I’m sorry you’ve had a frustrating experience, and I appreciate you sharing it. A few points to clarify:
- macOS support: Current Ledger Wallet (formerly Ledger Live) requires newer macOS versions because Apple ended support for older systems. Running outdated OS versions carries security risks, so we no longer maintain Ledger Wallet on 10.15 and below. If you’re on an older mac, the practical workaround is to use a supported OS (another computer, or mobile with Ledger Live where applicable) or update macOS when possible. Details: support.ledger.com/article/360012598060-zd and support.ledger.com/article/360009879179-zd
- Device vs. app: Your Ledger device (including Nano S Plus) remains fully usable and your funds are always safe on-chain. The phase-out notices you may have seen apply to the original Nano S, not the Nano S Plus. The S Plus continues to be supported. More info: support.ledger.com/article/Ledger-Nano-S-Limitations
If any further help or clarification is required, please reach out to our support team as explained here: https://support.ledger.com/contact-us
Thanks.
The entire process of setting up took a long time.
The entire process of setting up took a very long time.
My device was purchased at Best Buy and needed 3-4 updates. Made me feel as though I got a very old device. It was not easy or efficient in the least.
December 21, 2025
Unprompted review
Reply from Ledger
Hello James, thank you for sharing your feedback.
We assure you that we are available to help. For us to better investigate and assist, please reach out to our support team as explained here: https://support.ledger.com/contact-us
Thanks.
Security
It provides security and peace of mind when storing my investments.
December 20, 2025
Unprompted review
Reply from Ledger
Thank you! Peace of mind is exactly what we aim to deliver. We’re glad Ledger helps you feel secure.
Peace of mind for long-term family Bitcoin savings
Ledger has become a core part of how our family thinks about saving, security, and long-term value. The device is solidly built, straightforward to use, and most importantly gives genuine peace of mind knowing our private keys are stored offline and protected properly.
We use Ledger primarily for long-term Bitcoin storage. Our children, Harry and Sophie, both compete internationally in obstacle course racing (OCR), and when they achieve big wins or milestones, we reward their effort with Bitcoin rather than short-term treats. Ledger allows us to store those rewards securely and reinforces the idea of patience, responsibility, and protecting what you earn.
Harry’s journey and achievements can be seen at harryjeffery.com
, and Ledger has become part of the values we’re trying to pass on alongside sport discipline, long-term thinking, and personal responsibility.
Setup was clear, the interface is intuitive, and updates feel professional rather than rushed. It doesn’t feel like a gimmick product it feels like a serious tool built for people who actually care about security.
Ledger does security exceptionally well. The combination of offline key storage, solid hardware quality, and clear user guidance inspires confidence. It’s a product that encourages good habits rather than risky behaviour, which is especially important when you’re thinking long-term or involving your family.
What could be improved?
Ledger could go further with education and family-focused features. Simple learning tools, clearer explanations for younger users, or optional parent-guided modes would be a great addition for families introducing crypto responsibly. The foundation is already excellent, education would elevate it even more.
What’s important for people to know?
Ledger isn’t the cheapest option, but that’s the point. You’re paying for proper security and peace of mind. If you’re serious about holding crypto long term especially Bitcoin this is a product worth investing in.
December 20, 2025
Unprompted review
Reply from Ledger
Thank you for this incredibly thoughtful review. We’re honored to be part of your family’s long-term journey and the values you’re passing on. Wishing Harry and Sophie continued success 🏆
Battery and storage
Purchased my orignal Ledger nano X on 3/2/2022 which worked fine then purchased a second Ledger nano X 11/25/23 and out of box had battery problems.ERROR "contact customer support " with no help . Charging problems / not holding a charge for only a few days . BELEAVE IT OR NOT i WENT AND PURCHASED a Flex in Dec of 2024 to replace my Nano X from 11/25/23 and still battery does not hold a charge and minimal storage capacity . Custome Support DOES NOT EXISTS, all sarcasm. GIANT DISAPPOINTMENTS . Already stopped two friends from purchasing Ledger products SHAME ON YOU
December 31, 2024
Unprompted review
Reply from Ledger
Hello James, we assure you that we are available to help. For us to better investigate and assist, please reach out to our support team as explained here: https://support.ledger.com/contact-us
Thanks.
Because it's something good u know just…
Because it's something good u know just try to build myself and make some money
March 20, 2025
Unprompted review
Reply from Ledger
Thanks for sharing, Rinaldo! Wishing you the best as you build and grow—one step at a time 💪
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