I wrote a long careful and factual review years ago. I forget what it said but it was a one star. Now I see that it has been removed as violating trustpilot's guidelines. That says something.
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Glad I didnt have time to view other reviews here first, as I probablly wouldnt have ordered! however I Ordered and order was delivered within 48 hours, great product/price will use again. Ver... See more
Company replied
I contacted your company a number of months ago to inform you that one of the pins was missing from the LED strip i had bought . I was asked to send an image to an email address for one of your gu... See more
Company replied
I wished I had read the other reviews on this forum before I submitted my order. Like everyone else, I placed my order a month ago and am still awaiting delivery. my account says in preparation an... See more
Company replied
Company details
Contact info
51 Basford Road, NG6 0JG , Nottingham, United Kingdom
- 0115 924 8163
- admin@ledlightszone.co.uk
- www.ledlightszone.co.uk
1.7
Bad
40 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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See how their reviews and ratings are sourced, scored, and moderated.
you lit the way in all things led - product, delivery and service.
The lights you supplied surpassed what they looked like on your website to such an extent that everything that we possess is turning blue my wife is thrilled and she is finding more and more places to put them - that is more work for me!
One thing that might interest you is that we have an oldish motorhome and my wife wanted blue lighting like the new vans. So I sent for some of your semi waterproof strips small battery holders from Maplins, some thin wire, double sided tape and small switch and hey presto I have blue lighting all over the van without drilling a single hole or expensive connection to the van electrics. Great!
June 22, 2013
Unprompted review
Reply from LED Lights Zone
Hi John, Thank you for posting a review and taking the time to do so. Thank you for ordering with our company, we are happy to hear you were satisfied with the whole order process. We are glad that your wife is pleased also. Please do not hesitate to contact us should you need any assistance.
Kind regards
LED Lightszone
BRILLIANT!!!
I ordered 1m of blue LED light strip and was alarmed when they were out of stock, however I should not have worried as soon as they came back into stock they were sent out to me arriving over a week before the estimated due date. The instructions which accompanied them were very clear. I would certainly use LED Light Zone again and recommend them to anyone wanting LED lights!
June 20, 2013
Unprompted review
Reply from LED Lights Zone
Thank you very much for taking your time to compelete our online review and for recommending us, it is very much appreciated. If you ever require any assistance, or simply have a question then please contact us. Kind Regards LEDLightsZone
taken the money not interested after that
I contacted your company a number of months ago to inform you that one of the pins was missing from the LED strip i had bought .
I was asked to send an image to an email address for one of your guys, never heard from you since.
You have an opportunity now to respond to this posting if you resolve it to my satisfaction I will update the post to reflect this .
I wont be holding my breath though .
June 18, 2013
Unprompted review
Reply from LED Lights Zone
Hi Anthony, We are sorry to hear that this issue was not resolved at the time of you bringing this to our attention. Hopefully we can sort this out now for you. Please could you email admin@ledlightszone.co.uk explaining the situation (with any images that might help us to understand more clearly as mentioned in your review) and we will take appropriate action to resolve this until you are completely satisfied. Our aim is to make sure all our customers are happy with both products and service received, we apologise for any inconvenience caused.
Fast service - as described. Perfect.
June 18, 2013
Unprompted review
Reply from LED Lights Zone
Hello Timothy, Thank you for posting a review and taking the time to do so. Thank you for ordering with our company, we are happy to hear you were satisfied with the whole order process.
Items not in stock!!
Ordered colour changing LED strips and everything was fine as needed them next day delivery. Paid for lights and received confirmation. Then 30 minutes after paying received second email saying items on back order!
Why wasn't it shown on the website that these items were not in stock.
In fairness when I rang they did a complete refund although I had to source the lights elsewhere - where they were in stock and were delivered next day
June 18, 2013
Unprompted review
Reply from LED Lights Zone
Hello, Thank you for taking the time to post your review. We apologise for any inconvenience caused by the items being out of stock. We appreciate your feedback and are looking into resolving this issue so that the website does show if items are unavailable.
Excellent
Ordered the bulbs at a good price. Received quickly and a high quality item.
Very likely to use again.
June 18, 2013
Unprompted review
Reply from LED Lights Zone
Hi Anney, Thank you for your review, we appreciate you taking the time to write this for us and are happy to see you were satisfied with both the product and service received.
Fast & Helpful even with problems
Bought several LED strips & accessories & they provided helpful telephone support to get the order right. Responded quickly to problems with RGB strips & dimmers which were all replaced quickly & without fuss.
June 18, 2013
Unprompted review
Reply from LED Lights Zone
5. Hello, thank you for taking the time out to post a review of your purchase from our company. We are glad to hear that any problems regarding your order were dealt with quickly and that you were happy with the products and service you received from our team.
Great product, fast delivery! ;D
The LED lights are super bright, flexible and include a sticky side for easy mounting. They are also very cheap and the delivery of my items were quick.
Note: In order to make the LED'S work you will need to buy the correct PSU which matches the LED light strip you purchased, these can be found on the website. Also note that you will need a plug which includes: live, neutral and an earth wire in order to power the PSU. Another good thing about this order is that it includes an instruction manual.
June 17, 2013
Unprompted review
Reply from LED Lights Zone
Dear Customer, Thank you for writing a review for our company. We appreciate you taking the time to do so and are glad to hear you were happy with the products, delivery and also the service received.
Still waiting
Ordered 2 rolls of LEDs and paid. A couple of days later I got an email saying 1item was on back order. That was 3weeks or more ago and still nothing. Today I get a customer satisfaction survey.
Hmmmmmmmm
June 17, 2013
Unprompted review
Reply from LED Lights Zone
Dear Mike, We are sorry to hear you are still waiting for your order. After looking into this for you we can see that it was 1mtr of red and 1mtr of green tape in the non-waterproof smd3528 60led/mtr specification. Unfortunately as this is the less popular version it is not kept in stock and has to be ordered in. We apologise that it has taken so long and can offer a free upgrade to the smd5050 tape if this is suitable. If not and your prefer not to wait any longer we completely understand and can issue a full refund immediately. Please let us know how you wish to proceed by emailing us at admin@ledlightszone.co.uk
A Company to be avoided.
After placing my order I received an invoice advising me that the items were out of stock and are on back order. The Customer should be advised that items are out of stock before placing an order and the payment taken only after dispatch. I sent two emails to this Company and have yet to receive a reply, their Customer Service is a disgrace.
June 17, 2013
Unprompted review
Reply from LED Lights Zone
Hi Anthony, thank you for writing a review and letting us know of the problems you had with your order from us. We apologise for any inconvenience caused by the items not being show as out of stock on our website. We aim to avoid this in the future and are looking into resolving this so that the website shows when items are unavailable. Regarding the emails not being responded to, please could you let us know which email address you were sending to as we are having similar comments from other customers who have been using an incorrect address. The email address we now use is admin@ledlightszone.co.uk and so they may not have been received.
Reply from LED Lights Zone
Dear Customer, Thank you for writing a review for our company. We appreciate you taking the time to do so and are glad to hear you were happy with the service received during the order process.
Excellent product, Superfast delivery
June 17, 2013
Unprompted review
Reply from LED Lights Zone
Dear Customer, Thank you for writing a review for our company. We appreciate you taking the time to do so and are glad to hear you were happy with the whole order process.
Horrible customer service
Horrible customer service, alarm bells rang as soon as I realised they only answer the "sales" line and not the "Support" line.
10+ emails sent, with no reply, followed by almost daily phone calls and I am STILL waiting for a replacement a month down the line from initial purchase.
I spoke to the same chap on the phone every single time I rang and he acted as if it was the first time looking into my issue every time. "I will get it sorted for you right now"
Yeah right!
Stay way, way clear of these guys, the service is horrific.
December 5, 2012
Unprompted review
Reply from LED Lights Zone
Hi Ben, We are sorry to hear this was not resolved by the member of staff you spoke to and apologise that emails were not responded to. If you could email us explaining the situation and include any additional information that may help us investigate the service you received from our team, we hope to get this resolved for you immediately. Also, please could you let us know which email address you were sending to as we are having similar comments from other customers who have been using an incorrect address. The email address we now use is admin@ledlightszone.co.uk and so they may not have been received. Our aim is to make sure all our customers are happy with both products and service received and again we apologise for any inconvenience and upset caused.
UKs No 1 Company for NON delivery!!!! DO NOT USE
I wished I had read the other reviews on this forum before I submitted my order. Like everyone else, I placed my order a month ago and am still awaiting delivery. my account says in preparation and nothing has changed. I have emailed the company and asked call back, non of which have resulted in contact. I have even raised a case with paypal and they have not even responded to that. 1 star is actually too high - come on trust pilot, allow us to rate companies like this a zero star status.
Save yourself stress and give this company a miss. Amazon have 47% off some of their LED bulbs at the minute and at least you know they will deliver within a short period.
December 4, 2012
Unprompted review
Reply from LED Lights Zone
Dear Sally-Anne, we firstly apologise that you are still waiting for delivery of your item. Please could you email us again with any details you have regarding the order so that we can look into this for you. Regarding the emails not being responded to, please could you let us know which email address you were sending to as we are having similar comments from other customers who have been using an incorrect address. The email address we now use is admin@ledlightszone.co.uk and so they may not have been received.
Delivery took months, no response to emails
Delivery took months, no response to any of my emails. Product has been good so far, when it finally arrived but would not use this company again
September 11, 2012
Unprompted review
Reply from LED Lights Zone
Hi Sam, We apologise that the delivery took so long with your order but are glad to hear the product is satisfactory. Unfortunately when we ran the promotion we found ourselves exposed by the partner company we were selling with and when we asked them to stop the deal, they did not do so leaving us inundated with orders we did not anticipate and so therefore did not have enough stock. We sincerely apologise for any inconvenience caused. Thank you for your feedback. Regarding the emails not being responded to, please could you let us know which email address you were sending to as we are having similar comments from other customers who have been using an incorrect address. The email address we use is admin@ledlightszone.co.uk and so they may not have been received.
Excellent! (not)
Glad I didnt have time to view other reviews here first, as I probablly wouldnt have ordered! however I Ordered and order was delivered within 48 hours, great product/price will use again.
Very surprised by other reviews!
Ok heads up, second order part of order missing emailed, no response. re odered from different Co
Now I see why they have some BAD reviews!
Re REPLY
Well looks like things are improving now that Samatha Kinsey is head of customer service, Good comminication, and I have now had my previous order resent!
July 5, 2012
Unprompted review
Reply from LED Lights Zone
Dear customer, we are sorry to hear that part of your second order was missing and that this was not resolved at the time. We are however happy to hear that you were satisfied with the products received in your first order. We hope to resolve any issues you may have so please email us and we can take appropriate action in regards to the missing item. Regarding the emails not being responded to, please could you let us know which email address you were sending to as we are having similar comments from other customers who have been using an incorrect address. The email address we use is admin@ledlightszone.co.uk and so they may not have been received.
If I could leave 0 stars I would. Absolute Joke, no reply to calls, emails
I could type a lot about this company but don't have time, all I will say is:
Only order from these people if:
You want to pay for something and never receive it
You want to be lied to
You want to send emails and never get a reply
You would like to receive sales emails from a company that has failed to deliver your original order
YOU LIKE BEING RIPPED OFF!
If after reading this you chose to do business with them, don't say you weren't warned!
March 28, 2012
Unprompted review
Reply from LED Lights Zone
Hi Simon, We are very ashamed and sorry to read you review, however we thank you for your feedback and taking the time to do so. We hope to resolve any issues you may have so please email us at admin@ledlightszone.co.uk and we can take appropriate action in regards to the missing order. Unfortunately when we ran the promotion we found ourselves exposed by the partner company we were selling with and when we asked them to stop the deal, they did not do so leaving us inundated with orders we did not anticipate and so therefore did not have enough stock. We sincerely apologise for any inconvenience caused.
DO NOT USE THEM
Ordered goods on the 11th Jan 2012 still waiting for goods. They won't refund my money either!!!!!!!
March 28, 2012
Unprompted review
Reply from LED Lights Zone
Dear customer, We are sorry to read you review and learn that you still have not received your items, however we thank you for your feedback and taking the time to do so. We hope to resolve any issues you may have so please email us at admin@ledlightszone.co.uk and we can take appropriate action in regards to the missing order/refund. We apologise for any inconvenience caused.
Terrible customer experience
I ordered from LEDLightZone.co.uk through Groupon on Nov 15 2011. At the time they were staying 28 days for delivery. After the 28 days had passed I contacted the company to ask where my order was. I talked to Chris at the special Groupon Customer Service number. I was told that LEDLightZone did have stock but that as I was a groupon customer I would have to wait until they got round to shipping my order.
Having stated that I was a customer, regardless of where LEDLightZone gained my business, I was informed that I would recieve my order by the end of the week. I didn't.
I have sent several emails and had no responses. I have talked to several people at LEDLightZone and been made several promises. None have been kept, including a promise to refund my payment.
I paid by PayPal but the delay was so long I am unable to raise a complaint with them.
It is now 28 January 2012. Over 2 and a half months since placing my order. I do not have the items I ordered. I have not had a refund even though I have requested one by email and on the phone.
January 28, 2012
Unprompted review
Reply from LED Lights Zone
Dear customer, We are very ashamed and sorry to read you review, however we thank you for your feedback and taking the time to do so. We hope to resolve any issues so please email us at admin@ledlightszone.co.uk and we can take appropriate action in regards to the missing order/refund. Unfortunately when we ran the promotion we found ourselves exposed by the partner company we were selling with and when we asked them to stop the deal, they did not do so leaving us inundated with orders we did not anticipate and so therefore did not have enough stock. We sincerely apologise for any inconvenience caused.
Awful Service, Don't Even Deliver Product
I'm tired of this company's broken promises. Every delivery date promised is not fulfilled and they are just incompetent. No-one knows anything and they can't find the products in their system either.
December 19, 2011
Unprompted review
Reply from LED Lights Zone
Hi Karen, We are very sorry to hear this, however we thank you for your feedback and taking the time to do so. We hope to resolve any issues so please could you email us at admin@ledlightszone.co.uk explaining the situation adding any details that may help us to investigate this problem so that we can take appropriate action to sort this out for you. We sincerely apologise for any inconvenience caused.
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