Leekes Reviews 

7,185
TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 520 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being exceptionally helpful, polite, and knowledgeable during their showroom visits and purchases. Consumers appreciate the wonderful selection of quality products, beautiful departments, and smooth ordering processes. Reviewers often mention that employees go above and beyond to ensure a pleasant shopping environment for everyone. However, some people mentioned issues with damaged goods, delivery delays, and difficulties getting refunds or resolving complaints. A few reviewers were dissatisfied with head office customer service responses regarding these problems, noting that communication could be improved during after-sales support and issue resolution.

What people talk about most

Staff

People report positive experiences with staff, highlighting that team members are consistently polite,... See more

Product

Customers consistently note positive experiences with product, highlighting the huge range of items... See more

Service

Customers report widespread satisfaction and appreciation regarding the service provided across different... See more

Customer service

Clients share positive opinions on customer_service, highlighting that staff members are consistently... See more

Quality

Reviewers highlight positive aspects of quality, expressing general satisfaction with the high standard of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Leekes is a great shop with a wide variety of goods for sale. It can be a little expensive but frequently have sale bargains too. We were served by Jeremy, who we have met numerous times. He is alway... See more

Company replied

Rated 5 out of 5 stars

My wife and I visited the Melksham store 5th August, would highly recommend the staff are really polite and helpful. Big shout out to Hazel in Interior design, she was busy with customers however sh... See more

Company replied

Rated 5 out of 5 stars

We had one of the best shopping experiences at Leekes Cheltenham. The whole store has such a lovely, homely, family feel, and it’s a great place to wander around for inspiration. The café is reall... See more

Company replied

Rated 5 out of 5 stars

I went into the Llantrisant store as I wanted made to measure curtains and matching pelmet. I was helped by a lovely lady called Bev. She was extremely helpful throughout and kept me up to date with... See more

Company replied


Company details

  1. Furniture Store
  2. Garden Center
  3. Gift Shop
  4. Interior Designer
  5. Kitchen Supply Store

Written by the company

With five stores in South Wales, the West Country and the Midlands, Leekes are home experts, offering everything for your home under one roof for over 120 years. From furniture to flooring and bathrooms to accessories, there’s an extensive choice from leading brands as well as unique and exclusive collection.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

7K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 96% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(7,185)

500 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The best kitchen fitter, quality workmanship at a reasonable cost.

Love my modern shaker style kitchen and my rating goes to Phoenix kitchen fitters. Steve and his daughter Phoenix were a pleasure to be around, they answered all my queries professionally and had amazing suggestions to enhance the look of my kitchen. Very professional company but friendly and approachable, nothing was too much bother. Workmanship of a very high standard, perfectionism being present in all they do. They laid a new floor, fitted the kitchen, fitted all appliances, and glass shelving and fitted some new doors. One very happy customer, highly recommend using Steve proprietor of Phoenix kitchens and bathrooms. Regards Julie&Mike

March 16, 2026
Unprompted review
Leekes logo

Reply from Leekes

Thank you for taking the time to review, Julie :)

Rated 5 out of 5 stars

New kitchen fitting

Where do we start? We visited Leekes in Llantrisant, where we met Peter Kennard or Pete as we called him. He designed our kitchen perfectly and led us with expertise through everything we needed and wanted.
Our kitchen fitters 'Dickie"(Richard) and Rhys (Gemini Kitchens) were absolutely fantastic from start to finish, very professional and would highly recommend them. We would definitely use these guys again.
The link between Dickie, Rhys and their own plumber and electrician were great, we knew who was coming and when they would be here.
Thank you all, Fantastic.

February 23, 2026
Unprompted review
Leekes logo

Reply from Leekes

Thank you for your positive review, Simon :)

Rated 5 out of 5 stars

Thank you

Katie at the Melksham store was wonderful. Incredibly knowledgeable & helpful. Thank you!

March 15, 2026
Unprompted review
Leekes logo

Reply from Leekes

Thank you for the 5* review, Kim!

Rated 5 out of 5 stars

Living room complete refurbishment

Having Bev Berry impart her knowledge with us to maximise the quality, colour and design of the furniture, carpet, curtains, lamps and wallpaper that we are purchasing. Without her support we would not have chosen the perfect combination. It was clear that she has extensive experience in design, which helped us massively. We would highly recommend making an appointment with her to ensure you have the best buying and coordinated experience

March 14, 2026
Unprompted review
Leekes logo

Reply from Leekes

Thank you for taking the time to leave us such a lovely 5* review :)

Rated 5 out of 5 stars

Good service

Came in for a mattress and were helped by Alex. Very helpful, knowledgeable and friendly. Bought one!

March 12, 2026
Unprompted review
Leekes logo

Reply from Leekes

Thank you for taking the time to review :)

Rated 5 out of 5 stars

Katie at Leekes, Melksham

Visited Leekes Melksham on the 09/03 and Katie at the tills went above and beyond to help us. I had a great experience thanks to Katie, she was extremely friendly, patient and knowledgeable. It’s rare to come across customer service that feels so genuine and attentive.

March 9, 2026
Unprompted review
Leekes logo

Reply from Leekes

Thank you for the 5* review, Tracey!

Rated 5 out of 5 stars

New Sofas with Great Service.

Bought two new sofas & a chair from Leekes after much searching. Julie Mills at Leekes was so helpful & attentive showing us many choices for sofa material. We were looking for a specific colour which Julie found for us.

March 7, 2026
Unprompted review
Leekes logo

Reply from Leekes

Thank you for taking the time to leave us a review :)

Rated 5 out of 5 stars

I visited the Melksham branch this…

I visited the Melksham branch this afternoon with my elderly parents to see if we could sort out their suitcase as the wheel wouldn’t work. They are in their 80’s so needed to be able to manoeuvre it properly and Katie at the tills was super helpful and understood our problem said she would give us a voucher but as it happens they are still travelling so picked out a new case and paid the difference. Katie was helpful and happy to sort this out.

March 8, 2026
Unprompted review
Leekes logo

Reply from Leekes

Thank you for the lovely review, Debbie!

Rated 5 out of 5 stars

Excellent customer service and advice

Excellent customer service and advice from Rhian whilst looking for cane conservatory furniture. She was helpful, without being overbearing, and very patient. The furniture was of good, solid, quality and reasonably priced.

March 2, 2026
Unprompted review
Leekes logo

Reply from Leekes

Thank you for the 5* review, Wendy!

Rated 5 out of 5 stars

I visited Leekes Llantrisant to…

I visited Leekes Llantrisant to purchase a G plan settee.

I was served by Liam in the furniture department who was professional, polite and exceptionally helpful.
On top of the above, my purchase was price matched from another supplier.
Great service Liam, thankyou!

March 6, 2026
Unprompted review
Leekes logo

Reply from Leekes

Thank you for taking the time to leave such a lovely review, Chris!

Rated 5 out of 5 stars

Leekes Melksham Garden Furniture Dept

Louise in the garden furniture department in Leekes Melksham could not have been more helpful or knowledgeable. She talked my partner and me through the various makes, styles and costs but was not in the least bit pushy. She didn't overcrowd us whilst we discussed the various options. The net result was that we got exactly what we required plus some additional pieces of furniture that we hadn't considered before entering the store. It was a much more satisfactory experience than shopping on-line where it's difficult to determine the quality of the furniture. Thank you very much Louise.

March 6, 2026
Unprompted review
Leekes logo

Reply from Leekes

Thank you for the 5* review! We're so glad you had such a positive experience in our store :)

Rated 5 out of 5 stars

Good customer service at Leekes

We bought some new wardrobes from Leekes - good quality. We are new to the area and Jeremy the sales assistant encouraged us to take out a loyalty card. In so doing we managed to save £200! Thanks Jeremy!

February 14, 2026
Unprompted review
Leekes logo

Reply from Leekes

Thank you for the great review!

Rated 4 out of 5 stars

No more rusty leaking roof

It took me 30 years to congratulate Leeks management for transforming a leaking old shed to a prominent shopping centre.
Still a long way to go but definitely the operation is on the right track.
At least now you don’t have to use your umbrella indoors.

March 5, 2026
Unprompted review
Leekes logo

Reply from Leekes

Thank you for taking the time to leave us a review, George :)

Rated 5 out of 5 stars

5* Alex!

We can't thank Alex (Llantrisant store) for all the help he gave us when purchasing two sofas. He is extremely knowledgeable, friendly and professional in every way. He paid attention to our requirements, took the time to show us all the options and went the extra mile to ensure that our purchase was exactly what we wanted. At no stage did we feel pressured to make a decision, in fact the opposite was the case.
Alex is truly an asset to the store!

February 16, 2026
Unprompted review
Leekes logo

Reply from Leekes

Thank you for taking the time to leave us such a positive review :)

Rated 5 out of 5 stars

Went to look at riser recliner for my…

Went to look at riser recliner for my aging mother who is struggling to get up. No idea what we needed or what was available. Alex fixed all that. Amazing help and assistance from him. Had my mother in a couple of chairs until we Found the perfect one. We have bow had it delivered and it has made a huge difference to my mums mobility. all the advice Alex provided allowed exactly match my mums needs. First class service from Alex (and Leekes)

January 5, 2026
Unprompted review
Leekes logo

Reply from Leekes

Thank you for your 5* review, Mark! We hope to see you again soon :)

Rated 5 out of 5 stars

Recently visited leekes crosshands…

Recently visited leekes crosshands staff were very helpful and cheerful throughout the store also stopped in cafe for a spot of lunch and was beautiful the cafe staff very very friendly and accommodating will be back soon.

March 2, 2026
Unprompted review
Leekes logo

Reply from Leekes

Thank you for your positive feedback, Lisa :)

Rated 5 out of 5 stars

Great store

Great store, the modernisation programme they gone through makes the place light and airey, a really pleasant place to shop. We were looking for a sofa, fantastic range well displayed. Very helpful staff who are happy to let you browse. Alex who completed our purchase for us was excellent, very patient and helpful listened to what we wanted and guided us to our selection

February 18, 2026
Unprompted review
Leekes logo

Reply from Leekes

Thank you for the positive review, Ken :)

Rated 5 out of 5 stars

Leekes Melksham for custom bathroom design.

Visited Leekes Melksham to look at bathroom designs. Excellent range and very well laid out but it was the personal attention and consideration of planning details from Stacey (Brothwell) that made us continue our design work and after 2 more visits, proceed with an order. Even when we dropped an unreasonable timeframe on her, she then worked with the manufacturer and delivery company to get what our fitter needed to meet his installation plan. Highly recommended!

February 24, 2026
Unprompted review
Leekes logo

Reply from Leekes

Thank you for leaving such a positive review, Colin :)

Rated 5 out of 5 stars

Kitchen Fitted by Stephen Williams

We’re absolutely delighted with the work carried out by our kitchen fitters, Stephen Williams/Phoenix kitchens. From start to finish, his attention to detail was excellent and it really shows in the finished result. He took real care to make sure everything was fitted perfectly and finished to a high standard.

He also worked incredibly hard to get the job completed in a timely manner, which we really appreciated. The whole process felt organised, professional and stress-free.

We wouldn’t hesitate to recommend him to anyone looking for a reliable and skilled kitchen fitter. Thanks again for a fantastic job!

December 3, 2025
Unprompted review
Leekes logo

Reply from Leekes

Thank you for taking the time to review, David :)

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look