Leekes Reviews 

We visited Leekes in Llantrisant to look at buying a new hob and replacing our old counter tops. Yvonne was very helpful providing the relevant information and advice. Excellent customer service.

Lyn the assistant could not have been more helpful excellent service oh and a lovely sofa as well

Fahimeh (Cheltenham store) made buying furniture easy and stress-free. I would only buy furniture from her again because of the excellent customer service whilst in store and afterwards too. Nothing was too much trouble and she went above and beyond to help with all my questions and queries.

Thank you, Fahimeh! See you again!

Visited Leekes at Melksham with my elderly mother today. She felt unwell in store and Maria in the furniture dept could not have been more helpful and kind. She brought water and arranged for a wheel chair brought to us by lovely, helpfulJeremy. We were able to purchase the chair we went for. We were given sound advice and allowed to make our decisions in our own time. Congratulations Leekes. Your staff offer exceptional service and go above and beyond for the customer.

Great customer service from Lyn. She gave us plenty of information to take away, so we came back and bought a sofa in the sale. She listened to and understood our needs, took time to explain what we needed to know and gave us space when we needed time to think.

Have purchased a set of dining chairs and two items of bedroom furniture during last six weeks from Leekes. The chairs, which came in boxes of two and required the chair backs to be attached to the base, came with one of the chair backs being a different colour to the rest. Leekes arranged to meet me at Llantrisant store with a replacement chair brought from their warehouse, but unbelievably the package contained two chair backs, and no base. Luckily, it was a chair back that was incorrect in colour. Bedroom furniture (a chest of drawers and bedside cabinet) is en route for delivery right now but driver has just called to say the box containing the cabinet is damaged, so too is the cabinet. So we will only receive one item today. Driver tells me things 'always seem to go wrong to the same people'. That's helpful!! Will be complaining having so far had not so much as an offer of a free coffee for the inconvenience, having spent well over £1,000.

We ordered a new kitchen in March 2026, and were willing to pay a slightly higher price than other kitchen providers given the good reputation and perceived customer care from previous experience dealing with Leekes.
However, our experience has been very frustrating, with very poor after sales assistance from the store. Once we had paid the balance, we were left to sort issues out ourselves, of which there were many. Wrong kitchen parts, missing kitchen parts, delays, and lack of urgency to help and poor communication. Thankfully our kitchen fitter was helpful, and managed to sort out a few problems, but the whole job took over a month instead of the 2 weeks suggested.
Our complaints have been fobbed off with little apology, and the blame has been passed onto suppliers.
From our experience, we would not recommend.

We recently bought a corner couch from Leekes Crosshands and were served by Huw Thomas. He really helped us, ensuring we bought the right product for us and answered all our questions.

The couch was pretty good as well!

Outstanding service today from the Weird Fish member of staff who went above and beyond to assist and advise. She was professional, friendly, helpful, cheerful. I'll definitely be going back to Leekes Melksham.

Visited Leekes in Cheltenham - knowledgeable, friendly and helpful staff. A special thank you to Fatimeh, Yasmine and Nigel. A great place to shop.

Visited your store at cross hands recently, Lyn’s service was 100%
She was very interested in her job , & even took us to lighter part of the shop to check the fabric colour,regarding the settee’s we purchased .
Thx Lyn
Mr&Mrs Williams

Went to Leekes in Crosshands to purchase some bar stools. Excellent service from Andrew who ordered some for us and was so helpful from start to finish. Cannot fault this store. Diolch o galon!

Visited Leekes crosshands wat a lovely store we needed some help on the bathroom department a delightful lady called Hayley helped us order items what a breath of fresh air she was will be back soon !

I had the privilege of meeting a lovely lady called Gemma in the kitchen department of Leekes Crosshands the other day who was very informative and very knowledgeable about kitchens. She answered all my questions . Very good service keep it up .

Leekes fitted our quality windows and doors to a very high standard.Chris and Luke were very efficient and poilte in the application of the project and cleaned up very well when the job was finished, a special thanks to them.

Maria at melksham was so lovely kind helpful nothing was too much of a problem was so helpful with our purchase of new lounge furniture whole visit was a pleasure especially as I have some mobility issues which can be an issue sometimes when making large items so thank you maria

We saw a corner sofa and chairs that we liked but had difficulty in getting the correct sizes to fit our small room, Andrew in Crosshands spent time with us looking at measurements and also contacting the rep to confirm part of our choice was possible , from this we were then able to place our order

Donna at the Bilston branch is always so helpful we always find what we go in for, so much choice with great offers

Mr Huw Thomas was empathetic to our issues and most helpfull!

Katie on the tills in Melksham was great and incredibly helpful.