I’m really happy with the service from Leep Water. Everything has been smooth and reliable, and it’s clear they genuinely care about their customers. What stood out the most to me is the attitude... See more
Company replied
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
I had a problem with an estimated water reading for a new account which was far higher than the actual reading. An initial email I sent hadn't been responded to - so I had to phone the customer helpli... See more
Company replied
Spoke to Sem today regarding my first water bill with Leep. It had seemed rather high but after reviewing the readings and explaining that the initial reading was an estimate, Sem provided me with an... See more
Company replied
Excellent Service given to me today by Jessica. Jessica was very efficient, knowledgeable and extremely professional. Answered all off my questions regarding my up and coming Bill. Would recommend Lee... See more
Company replied
Company details
Written by the company
Leep Utilities (Leep) owns and operates regulated and non-regulated multi-utility networks across the UK. With sites in MediaCityUK, Liverpool Waters and Canary Wharf, our broad range of capabilities includes electricity, water and wastewater, alongside heating, cooling and hot water services.
Contact info
2nd Floor, Metro, 33 Trafford Rd, M5 3NN, Salford, United Kingdom
- 0300 373 3540
- hello@leeputilities.co.uk
- www.leeputilities.co.uk
4.8
Excellent
2K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great Customer Service
The waiting time wasn’t long. Hana was really nice and helpful.
April 17, 2026
Unprompted review
Sem - Phenomenal Customer Service
I spoke with Sem and he was absolutely brilliant. Polite, knowledgeable, ultra professional - a real credit to Leep Utilities. Excellent service from Sem 😀
April 17, 2026
Unprompted review
Telephone contact
Amazing service on the telephone today. Hannah was extremely helpful and went above and beyond !
April 15, 2026
Unprompted review
Reply from Leep Utilities
Good morning Vanessa
Thank you so much for your kind words! We're delighted to hear that you had such a positive experience on the phone. Hannah will be especially pleased to know that her helpfulness and dedication made a difference. We’ll be sure to pass along your feedback—she truly does go above and beyond! If there’s ever anything else we can assist you with, please don’t hesitate to get in touch.
Have a great day
Kelly
I received a great service from Mike…
I received a great service from Mike when getting my account all set up. Mike was polite, knowledgeable and very friendly.
April 15, 2026
Unprompted review
Reply from Leep Utilities
Good morning Lewis
Thank you for your lovely feedback! We're so pleased to hear that Mike provided such a great experience while setting up your account. His polite, knowledgeable, and friendly approach really makes a difference, and we’ll be sure to pass on your kind words. If you need any further assistance, we’re always here to help!
Have a great day
Kelly
Reply from Leep Utilities
Good afternoon Assal
Thank you! We really appreciate your kind words—glad that Will was so helpful and efficent 😊
Have a great evening
Kelly
Michelle was very helpful and cared…
Michelle was very helpful and cared about looking after my circumstances, great service
April 13, 2026
Unprompted review
Reply from Leep Utilities
Good afternoon Martha
Thank you so much for your kind words! We’re delighted to hear that Michelle took such great care in understanding your circumstances and providing excellent service. We’ll be sure to pass along your feedback to her 😊
Have a great evening
Kelly
It was a nice experience
It was a nice experience. The wait was not too long on the phone. Mike attended to my queries. He was patient and helpful.
April 10, 2026
Unprompted review
Reply from Leep Utilities
Good Morning
Thank you for your feedback. We’re delighted to hear that you had a positive experience, with a short wait time and helpful support from Mike. It’s great to know he was patient and able to assist with your queries. We truly appreciate you taking the time to share your experience.
Enjoy your day
Jo
Just received our first bill
Just received our first bill , slight problem setting up account , made a call answered quickly and dealt with issue in a matter of minutes, great service thank you
April 10, 2026
Unprompted review
Reply from Leep Utilities
Good Morning
Thank you for your feedback. We’re pleased to hear that your call was answered quickly and that your account issue was resolved in just a few minutes. It’s great to know you received such efficient service, and we truly appreciate you taking the time to share your experience.
Enjoy your day
Jo
Mike was helpful and helpful
Mike was helpful and helpful. He handled my queries well and professionally
April 9, 2026
Unprompted review
Reply from Leep Utilities
Good Morning
Thank you for sharing your experience. We’re so pleased to hear that Mike provided helpful and professional support while assisting with your queries. We’ll be sure to pass your kind words on to him.
Enjoy your day
Jo
Michelle Was very helpful setting up…
Michelle Was very helpful setting up our account and explained everything in a detailed manner
April 8, 2026
Unprompted review
Reply from Leep Utilities
Good morning Ali
Thank you for your kind feedback! We're delighted to hear that Michelle was so helpful in setting up your account and took the time to explain everything clearly. We'll be sure to pass along your compliments.
Have a great day
Kelly
Reply from Leep Utilities
Good morning Ian
Thank you so much for your kind words! We’re delighted to hear you had a great experience—Gemma will be thrilled to know she made such a positive impression.
Have a great day
Kelly
These guys are rubbish
These guys are rubbish. Imagine not having a payment portal for the hot water they charge people for and everything is based off estimation and not an actual meter reading. No records of payment, absolute trash. Feels like they've got just 2 staff back end who send you loads of threatening emails. One of them is called Katy! worst provider I have seen by a mile after oneutility.
April 7, 2026
Unprompted review
Reply from Leep Utilities
Good morning OgbaWe’re really sorry to hear about your experience, and we appreciate you taking the time to share this feedback. What you’ve described isn’t the level of service we aim to provide.
We understand how frustrating it can be to deal with estimated billing, lack of clear payment records, and communication that feels overwhelming or impersonal. Your concerns about the payment process and transparency are important, and we take them seriously.
We’d genuinely like the opportunity to look into this for you and make things right. Please consider reaching out to us directly with your account details so we can review your billing, clarify any discrepancies, and ensure your concerns are properly addressed. Please email headofcustomerservices@leeputilities.co.uk
Thank you again for bringing this to our attention.
Kind regards
Kelly
After about a ten minute wait
After about a ten minute wait, the lady I spoke to was very helpful, undated our account and arranged for the refund due to a credit on the account. Very pleasant phone call.
April 7, 2026
Unprompted review
Reply from Leep Utilities
Good afternoon Sheila and John
Thank you for your kind feedback! We're really pleased to hear that, although there was a short wait, Hannah was able to assist you efficiently and resolve the issue with your account and refund. It's great to know the call was a pleasant experience overall. We appreciate you taking the time to share this!
Have a great day
Kelly
Brilliant service.
Brilliant service.
Professional and caring staff.She listened very carefully and answer was very quick,professional. I am very thankful Leep Utilities customer service.
P.Hennessy
April 2, 2026
Unprompted review
Reply from Leep Utilities
Good morning
Thank you so much for your kind words! We’re delighted to hear that you found our service brilliant and that Deborah provided a professional and caring experience. It’s great to know that your concerns were listened to carefully and resolved quickly. Your appreciation means a lot to us, and we’ll be sure to pass on your feedback to the team. Thank you for choosing Leep Utilities!
Have a great day
Kelly
Reply from Leep Utilities
Good morning James
Thank you for your kind feedback! I'm glad you found the advice helpful and useful from Noah. I really appreciate you taking the time to share your experience.
Have a great day
Kelly
Helpful home move
Called up and spoke to Will about moving home. He handled everything quickly and smoothly, exactly what I needed with the stress of moving house.
March 31, 2026
Unprompted review
Reply from Leep Utilities
Good afternoon Josh
Thank you for your kind feedback! We're so glad to hear that Will was able to make your move smoother and less stressful. Moving home can be a challenging time, so it’s great to know he handled everything quickly and efficiently for you. We’ll be sure to pass along your comments—he’ll really appreciate it. Wishing you all the best in your new home!
Have a great evening
Kelly
Deborah made my tenancy process a none…
Deborah made my tenancy process a none stressful easy experience she was super fast and super informative, Leep is very fortunate to have employees like her leading the way into their customer service!
March 31, 2026
Unprompted review
Reply from Leep Utilities
Good afternoon Sonny
Thank you so much for your kind words! We're thrilled to hear that Deborah made your tenancy process smooth and stress-free. She truly goes above and beyond to provide fast, informative, and supportive service, and your feedback means a lot to us. We’re proud to have her as part of the team. Wishing you all the best in your new home!
Have a great day
Kelly
So helpful
So helpful, i think i spoke to michelle and she was so lovely and spoke through everything to help me with my account, great experience
March 30, 2026
Unprompted review
Reply from Leep Utilities
Good evening Courtney
Thank you so much for your kind review! We're really glad to hear you had such a positive experience. Michelle will be delighted to know her support made a difference. If you ever need anything else, we're always here to help
Have a great week
Kelly
Hannah was really helpful
Hannah was really helpful, efficient and quick to get my issue sorted. Very impressed
March 26, 2026
Unprompted review
Reply from Leep Utilities
Good morning Claire
Thanks so much for your lovely review! 😊 We're so glad Hannah could help you quickly and efficiently. We'll make sure she sees your kind words!
Have a great day
Kelly
Fast and easy new account setup.
March 26, 2026
Unprompted review
Reply from Leep Utilities
Good morning Yura
Thank you for your feedback! We’re pleased to hear your account setup was fast and easy with Mike. If you need anything else, we’re always here to help.
Have a great day
Kelly
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