Legalstart.fr Reviews 

7,510
TrustScore 4.5 out of 5

4.5

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Rated 5 out of 5 stars

L'équipe Legal Start a été non seulement efficace mais très disponible, patiente et flexible. Je recommande à 100% !

Company replied

Rated 5 out of 5 stars

They are serious, managing business in France is hell, so their help was very welcome. The service they offer is great, they offer many different options which can be a bit disorienting at times, but... See more

Company replied

Rated 4 out of 5 stars

FR : Rien, car je n'ai pas encore lu ce que j'ai téléchargé... EN: Nothing, because I haven't yet read what I downloaded...

Company replied

Rated 3 out of 5 stars

Everything is great until you cancel. I had a 30 day trial, that I cancelled and was supposed to end within the month. Upon the date, I was charged for a full year but the service was not prov... See more

Company replied

Company details

  1. Corporate Office
  2. Legal Services

Written by the company

Legalstart est la première plateforme en ligne en France dédiée à la création et à la gestion d'entreprise. Reconnue pour sa contribution significative dans le secteur de la Legaltech, elle est choisie par un entrepreneur sur dix et a accompagné plus de 900.000 entrepreneurs depuis son lancement. Grâce à sa plateforme intuitive et son équipe d'experts, elle permet aux entrepreneurs de gérer l’ensemble de leurs besoins juridiques, administratifs et comptables, allant de la création à la fermeture d’entreprise, en passant par le dépôt de marque ou encore le recouvrement de facture impayée. En 2024, Legalstart a lancé sa solution de dépôt de capital et de compte pro pour simplifier encore plus la création d'entreprise.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

8K reviews

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4.5

All reviews

(7,510)

1,316 reviews in the last 12 months

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Rated 5 out of 5 stars

Helped out a lot with the creation of…

Helped out a lot with the creation of an EURL. Appreciate the tips & advice, consumer journey and interface. Would recommend.

April 12, 2022
Legalstart.fr logo

Reply from Legalstart.fr

Bonjour !
Merci à vous ! Nous sommes ravis que nos services vous aient plu.

Rated 4 out of 5 stars

I had a great experience with Legalstart.

I had a great experience with Legalstart. Easy to onboard, no hidden costs, responsive and professional service. I'll definitely use them again.

December 31, 2021
Unprompted review
Legalstart.fr logo

Reply from Legalstart.fr

Bonjour Gerard !
Un grand merci à vous, n’hésitez pas à nous contacter si vous avez des questions liées à votre projet.

Rated 5 out of 5 stars

Tres bonne service!

They are great. They really try to find the best solution and advices for those who has no ideas about any of those legal stuff. I am glad we work together! Highly Recomended

January 26, 2022
Unprompted review
Legalstart.fr logo

Reply from Legalstart.fr

Bonjour Nina !
Merci beaucoup pour la confiance que vous nous avez accordée, nous vous souhaitons une bonne continuation dans votre projet 👋

Rated 1 out of 5 stars

Very slow business creation with tons…

Very slow business creation with tons of ads trying to sell you useless services.

I chose the fast service of creating a SARL. It has been 2 days since every document has been sent to them.

Not sure what I'm paying. I should have done the paperwork myself.

The time for review is marketed as: + Traitement du dossier en 24h

which means within 24 hours.

Sincerely,

Xavier Tao

January 18, 2022
Unprompted review
Legalstart.fr logo

Reply from Legalstart.fr

Hello,

A member of our customer service will call you in order to make the point on your file.

For your information, you completed your file yesterday and thanks to your pack, Legalstart has to call you back within the two days after the file is complete, we are still in the promise period.

Kind Regards,

Rated 1 out of 5 stars

very poor customer service and at the limit of legallity

I was willing to quickly set-up a SAS and someone told me about legal start. the beginning was great, I even took a premium package because i needed some advice from lawyers of "assistance legalstart"( by the way you need not take the packagee to have advice but OK). the problem is you have to appoint yourself with the advisors. since I had to wait 5 days for an appointment of 20 minutes and I had a lot of questions, I planned 3 appointments spread over 2 weeks. WIthout any possiblity to tell anything, 2 of the appointments were cancelled ( the earliest one also...) I phoned to helpdesk ask what is going on but they told it's like that, just wait. OK I wait 1,5 week for the call, receive 3 SMS reminding me the appointment, I'm ready..... no call!!! I call customer service, they say they will find out and come back.... no feedback. 4 days after I take another appoitment..... no call! You have the right to have problems, but such a poor customer service is just unacceptable. I lost more time and money, could have just asked for a normal lawyer to do it, would have been a matter of days and cheaper!

----EDIT 1,5 month after the first post ----

Well appart from the official answer you can read below so that you think all is OK, I still did not receive any information from legalstart directly, but I was billed ( yes) for the legal assistance service. I hope I finally get refund for the legal assistance, because having 2 months free of a service I cannot benefit from is not really helping me there. A refund at least would be the minimum. And direct communication.

--- EDIT 2 months after ---
Still no news about what happened, but at least got refunded of this "assistance legalstart.

--- EDIT 1 year after ---- AMAZING!!!!
THIS ONE IS GOOD : Of course I thought the service had been turned off ( I made necessary steps online too) and I could focus on my business now. I see on my bank account that I was invoiced more than 300 euros for the next year of service!!!!!! After claiming, I received a call and the assistant told me that they had a "bug" and the service was not cancelled ( after all we've done). By the way if you want to cancel, you cannot do it online fully : after clicking 6 times to really tell you don't need the service, it is still not finished and you need to wait for a call from them... so if they want to keep invoicing you, they can just not call at all or pretend they had a bug. IS THIS PROCESS LEGAL?!!!! Not sure. bBut check your bank receipts for some illegal invoices from them.

August 6, 2021
Unprompted review
Legalstart.fr logo

Reply from Legalstart.fr

Good Afternoon,

We regret any inconvenience that you have explained. We are going to check what happened with these appointments and comeback to you with more informations. Also we will offer you 2 months of "Assistance Legalstart" in compensation.

Best regards,
Legalstart's team

Rated 2 out of 5 stars

Very disappointed about this service.

Very disappointed about this service.
When you purchase it it's because you are looking for simplicity and rapidity. It took us SO MUCH time to get our things validated and in the end - it was validated because we follow-up with them -
Not really professional and quiet disappointing. + it's expensive.

July 27, 2021
Unprompted review
Legalstart.fr logo

Reply from Legalstart.fr

Good Afternoon,

We are sorry to read that you are not satisfyed by our services however the name that you have chosen to write it doesn't let us a way to find you in our data. Can you send to us your informations please? We will contact you as soon as we receive your informations.

Regards,
Legalstart's team

Rated 5 out of 5 stars

A professional service

I had to close my company and I needed their services. They had a very professional team and everything that needs to be notified/requested were done on time and well.

To be frank, due to certain difficulties , I couldn't send them the required documents for a pretty good amount of time but however they kept reminding me regularly and made my job very easy.

They also suggested me regarding closing the accounts by myself and I managed to do with their help and saved a good amount of money

A very professional service!

Really thanks and have already recommended to few others

July 26, 2021
Unprompted review
Legalstart.fr logo

Reply from Legalstart.fr

Bonjour,

Toute l'équipe Legalstart vous remercie pour votre retour d'expérience.

Bien cordialement,
L'équipe Legalstart

Rated 5 out of 5 stars

Legalstart has provided fantastic support

Legalstart has provided fantastic support. The team member I am working with is knowledgeable, friendly, very responsive and helpful. They have followed up quickly and started the process towards resolution of the issue. I am delighted to have support from Legalstart.

June 16, 2021
Unprompted review
Legalstart.fr logo

Reply from Legalstart.fr

Bonjour,

Un grand merci pour votre commentaire.

Bien cordialement,
L'équipe Legalstart

Rated 5 out of 5 stars

excellent service

June 3, 2021
Unprompted review
Legalstart.fr logo

Reply from Legalstart.fr

Bonjour,

Toute l'équipe Legalstart vous remercie pour votre commentaire.

Bien cordialement,
L'équipe Legalstart

Rated 5 out of 5 stars

Super service

Super service, simple, clair et efficace.

April 8, 2021
Unprompted review
Legalstart.fr logo

Reply from Legalstart.fr

Bonjour,

Toute l'équipe Legalstart vous remercie pour votre recommandation.

Bien cordialement,
L'équipe Legalstart

Rated 5 out of 5 stars

I really liked working with them

I really liked working with them, they were helpful and nice all the way and got the job done. Would recommend to anyone in need of their services.

March 9, 2021
Unprompted review
Legalstart.fr logo

Reply from Legalstart.fr

Hello,

The entire Legalstart team thanks you for your feedback.
Please note that we have a sponsorship system that can allow you to win up to € 200

Best regards,
The Legalstart team

Rated 5 out of 5 stars

Legal start incarne le futur…

Legal start incarne le futur digitalisé, et le fait bien !

January 26, 2021
Unprompted review
Legalstart.fr logo

Reply from Legalstart.fr

Bonjour,

Toute l'Equipe vous remercie pour ce message, on est ravi d'incarner cela à vos yeux !

Bien Cordialement,
L'Equipe Legalstart

Rated 5 out of 5 stars

Very good team to work with

Very good team to work with. Helpful and knowledgeable.

January 5, 2021
Unprompted review
Legalstart.fr logo

Reply from Legalstart.fr

Bonjour,

Toute l'Equipe vous remercie pour ce message. C'est très important pour nous, on aimerait beaucoup continuer à vous aider dans vos démarches.

Bien Cordialement,
L'Equipe Legalstart

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