legendURN Reviews 

1,058
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 36 reviews, reviewers overwhelmingly had a great experience with this company. Customers truly love the wide selection of unique items, describing the products as exceptionally well-made, solid, and visually stunning additions to their homes. Consumers frequently point out that the online purchasing journey is entirely straightforward, and orders usually arrive very promptly ahead of schedule in pristine condition. Some people were dissatisfied with the delivery service, mentioning frustrating experiences with uncooperative couriers, incorrect shipping labels, and delayed arrival times. Despite these occasional shipping hurdles, most buyers remain extremely happy with their final purchases, beautifully crafted items, and overall reliable customer service.

What people talk about most

Product

Customers consistently note positive experiences with product, frequently praising the beautiful... See more

Quality

Clients share profound satisfaction regarding quality, frequently praising the beautiful design, solid... See more

Delivery service

Consumers find delivery service to be positive, noting that orders frequently arrive swiftly within a few... See more

Service

Users describe positive interactions with service, highlighting great communication and quick responses.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I'd been looking for a while for an Urn for my Husband and after Googling I came across LegendURN. As soon as I saw a particular Urn I knew it was the one because I couldn't stop crying, it just fe... See more

Company replied

Rated 5 out of 5 stars

The quality of the product bought was really good. However, even though i put my delivery address on correctly, a completely different address was put on the shipping label! This resulted... See more

Company replied

Rated 5 out of 5 stars

I can’t recommend this company enough. They were absolutely fantastic. Having to a buy a urn for my father was the hardest thing I’ve ever had to do and the level of compassion I received from this co... See more

Company replied

Rated 5 out of 5 stars

It is an extremely difficult and emotional decision to choosing an urn for a loved one. Once I had decided, your process was easy to do. The urn was delivered to me on time, and very well pa... See more

Company replied


Company details

  1. Store
  2. Coffin Supplier
  3. Cremation Service
  4. Funeral Home
  5. Pet Funeral Service

Written by the company

At legendURN, we help families find a personal and meaningful memorial after the loss of a loved one or a beloved pet. Since 2007, we have offered a carefully selected collection of cremation urns for ashes, ashes jewellery, keepsake urns, pet urns, memorial monuments and other remembrance products for customers in Great Britain and Ireland. We understand that choosing an urn or a piece of ashes jewellery is often done during an emotional time. That is why we focus on clear information, personal guidance and carefully selected products that reflect quality, craftsmanship, design and meaning. Through our work with skilled artists, craftspeople, funeral directors and crematoria, we help customers find a memorial that suits their wishes, their budget and their personal way of remembering.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

1K reviews

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4.7

All reviews

(1,058)

35 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great customer service

My order arrived quicker than expected, very good quality & what I wanted engraved. There customer service is very good & quick to reply & help. I highly recommend them

June 5, 2023
Rated 5 out of 5 stars

Beautiful urn

Beautiful urn. When I saw it , I had to get it . It was so my beautiful Rosie who was a white cat.
It also works as a beautiful ornament.
So happy with it

June 1, 2023
Rated 4 out of 5 stars

A good product.

I am very happy with the urn, but was disappointed not to have been informed of the delivery date and time as is the case with most delivery companies.

June 8, 2023
Rated 5 out of 5 stars

I am absolutely delighted with my…

I am absolutely delighted with my purchase of the 'Elegance’ light blue marble look Aluminium miniature urn as a memorial to be held at home in memory of my dear, beloved Mum.
The urn was purpose built in The Netherlands, befitting to what was looking for as a priceless, comforting piece. The mini urn is elegant, robust and pristine which really does look and feel like marble - you wouldn't know it was made out of aluminium!
It was supplied within the agreed timeframe of 10 working days to my nominated funeral services company who could then insert a pinch of her ashes into the urn before the main burial, interment service itself.
The urn is only 7cm x 5cm in height and width and is perfect to place on a mantelpiece or locate in a 'special place' for your needs without being too overbearing.
Geeske Molina in Customer Sevices was most pleasant and able to confirm my requirements. The legendURN website is most impressive providing a very diverse and different array of full size and mini urns along with other keepsake products.
I recommend legendURN for supply of exceptional quality products and services, deserving and befitting to your loved one and their eternal memory bespoke to you.

April 19, 2023
Rated 5 out of 5 stars

Legend urn

The urn was delivery on time safely and well packed.
The urn itself was excellent value for money and was exactly as described in the advertisement. I would recommend this company to anybody.

May 11, 2023
Rated 1 out of 5 stars

Do NOT order if you live in the U.K.!

I ordered an ash bag from this company. Subsequently I received an email to say that it “would be too expensive to ship to the U.K.”, despite them having a U.K. domain name (.co.uk), so they had cancelled my order and would issue a refund. I wonder how much it costs to send a small plastic bag!!
Do NOT order from this company if you like in the U.K!

March 30, 2023
Unprompted review
legendURN logo

Reply from legendURN

Thank you for your review despite you rating us at but one star.

Indeed we have a UK based webshop: https://www.legendurn.co.uk and an Irish webshop: https://www.legendurn.ie
Furthermore our UK webshop is completely UK customer and law compliant.
Our customers do not pay import fee or additional costs and we are UK VAT registered.
Our headquarters from which we ship out the orders worldwide remains seated in The Netherlands however.

You had placed an order with us for a single ash bag.
We've contacted you politely to inform you we'll refund your order and cancel it as single ashbags were not meant to be sold separately in our webshop at the time you placed the order. Following internal review and your remarks we've revisited the policy.

In the meantime this had been solved in our webshop.
It is possible to place orders for an ashbag or glueset again without further complications.

By informing you politely and refunding your money we think we have done the right thing in this case.

We hope your understand our reasoning in this case and we apologize for any inconvenience caused.
Best regards,
legendURN

Rated 5 out of 5 stars

The casket arrived in the time…

The casket arrived in the time specified. The casket it self is beautiful and has helped me with the loss of my much loved dog. Knowing he has been laid to rest in it is a comfort to me.

March 20, 2023
Rated 1 out of 5 stars

They cancelled my order

They cancelled my order. Waste of time and money

March 3, 2023
legendURN logo

Reply from legendURN

You had placed an order with us for a single ash bag.
We've contacted you politely to inform you we'll refund your order and cancel it as single ashbags were not meant to be sold separately in our webshop at the time you placed the order. Following internal review and your remarks we've revisited the policy.

In the meantime this had been solved in our webshop.
It is possible to place orders for an ashbag or glueset again without further complications.

By informing you politely and refunding your money we think we have done the right thing in this case.

We hope your understand our reasoning in this case and we apologize for any inconvenience caused.
Best regards,
legendURN

Rated 3 out of 5 stars

The urn itself was beautiful

The urn itself was beautiful, was really pleased,but having paid £52 pounds for engraving I was so disappointed.The text was written on the urn and the letters were different sizes.I could have done that myself

March 3, 2023

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