Leisure Lakes Bikes - Frodsham Reviews 30

TrustScore 4.5 out of 5

4.4

Main Street 102, WA6 7AR Frodsham, England, GB


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See what reviewers are saying

Rated 5 out of 5 stars

Bought quite a few bits of kit from Leisure Lakes at Frodsham. Always a nice visit, pleasant staff, good selection of stuff in store and easy to get click and collect orders sent there. On this occasi... See more

Rated 5 out of 5 stars

Highly recommend Leisure Lakes Just purchased a new Specialized bike for my daughter. We knew which bike and size we wanted and found Leisure Lakes bikes were £80 cheaper than anywhere else. We order... See more

Rated 5 out of 5 stars

My dealings with leisure lakes bikes was really good,there were some issues which were out of their control,the main one being Parcelforce who sent the bike to the wrong delivery depot twice but event... See more

Rated 5 out of 5 stars

Great staff that are friendly and knowledgeable. I recently bought a new Cube Agree thanks to the advice from the staff at the shop, they we're able to hear the features that I wanted and suggest diff... See more


Company details

  1. Bicycle Store
  2. Bicycle Repair Shop
  3. Recreation Center

Written by the company

Leisure Lakes Bikes are a family run business established over 40 years ago. Our huge online bike store and 17 stores nationwide offer all the latest bikes, clothing, parts & accessories!

Leisure Lakes Bikes

Written by the company

Family run since '81!
With 14 stores across the country, we pride ourselves in being a truly family run business with passionate members of staff whose expertise will help you find the right bike for you in no time; Whether that be Electric, Mountain, Road or Commute!

Delivered Ready to Ride

Fast, Reliable Home Delivery + Click&Collect

All our bikes are built, tested & packed by a Cytech qualified Mechanic. After some kit or accessories? Spend over £50 & get FREE Delivery!*

Contact info

  • Main Street 102, WA6 7AR, Frodsham, England, United Kingdom

  • 01928 898011

4.4

Excellent

TrustScore 4.5 out of 5

30 reviews

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Replied to 83% of negative reviews

Typically replies within 1 week

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Rated 1 out of 5 stars

Puncture repair

Have a wheel retapped, from taking the bike into the Frodsham store. Attitude of the staff quite poor.

Cost of the job £60, a lot cheaper for this to be done at Halfords or Evans cycles.

The attitude and cost has ensured I won’t be returning for any more work.

Very disappointed.

May 1, 2026
Unprompted review
Leisure Lakes Bikes - Frodsham logo

Reply from Leisure Lakes Bikes - Frodsham

Hello, thank you for taking the time to share your feedback. I am sincerely sorry to hear that your experience at our Frodsham store didn't meet the standards we pride ourselves on.

Regarding the £60 cost, we understand that larger chains like Halfords or Evans operate on a different pricing scale. As a specialist shop, our rates reflect the high level of precision and the dedicated time our mechanics take to ensure a technical job like re-tapping a wheel is done safely and permanently.

However, technical skill should never be an excuse for poor service. I am disappointed to hear that our team’s attitude missed the mark during your visit, and I will be addressing this with the Frodsham staff internally to ensure it doesn't happen again.

Best regards
Will

Rated 5 out of 5 stars

Great bike shop with a friendly vibe

Great bike shop with a friendly vibe, great prices & selection. I ordere a Ebike online & the bike was ready to pickup in a couple of days. When i had a problem with the Axs mech it was warrantied & replaced in a week with great communication. Top service, Thanks.

April 17, 2025
Rated 5 out of 5 stars

Leisure lakes bikes

My dealings with leisure lakes bikes was really good,there were some issues which were out of their control,the main one being Parcelforce who sent the bike to the wrong delivery depot twice but eventually after nearly a week and a half the bike got delivered.The staff at leisure lakes bikes were really helpful though....

May 3, 2025
Rated 5 out of 5 stars

Excellent service from the team

Excellent service from the team, From being very helpful in setting my sons bike up to setting up the bike rack up on the roof of my car and even entertaining my one year old daughter whilst she was running riot. I would highly recommend the team at leisure Lakes Frodsham and I will most certainly be buying from here again, thank you.

April 19, 2025
Rated 5 out of 5 stars

Great bike shop!

Bought quite a few bits of kit from Leisure Lakes at Frodsham. Always a nice visit, pleasant staff, good selection of stuff in store and easy to get click and collect orders sent there. On this occasion it was Fidlock accessories which have worked perfectly on their first ride. Only problem when going to Leisure Lakes is bike temptation - which is my own personal problem! Great business!

April 16, 2025
Rated 5 out of 5 stars

Great staff that are friendly and…

Great staff that are friendly and knowledgeable. I recently bought a new Cube Agree thanks to the advice from the staff at the shop, they we're able to hear the features that I wanted and suggest different models at different prices to help me get the best value I could. They were even happy to get bikes in that I wasn't specifically looking at so I could have a sit on them to test for size and comfort.

March 31, 2025
Unprompted review

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