Leisure Lakes Bikes Reviews 

Awesome Lads

The people working there are very helpful and looking to ensure your happy with your purchase , josh looked after me very well.

Very easy to do business with and friendly staff

I ordered the bike online via click and collect, my order confirmation clearly stated the bike would be ready for collection in 9 days, the reason I chose Leisure Lakes Bikes was the price point, with speedy delivery and local store for easy collection of a fully built bike. On day 9 I phoned the store (Southampton) to check the bike was ready as I had received no further emails since my purchase confirmation. The store had no record of the order and no idea that I could order online via click and collect, they actually tried to tell me that I could not have ordered it online because they do not sell that particular bike (Trek Boone). It took them over an hour to locate my order and find out what was going on. The bike eventually arrived 16 days after I ordered it, the store had to build it which they did and it was ready a day later to collect. When I tried to ride it however, the gears were not indexed correctly, the chain was slipping off the hardest gear and I could see the limiting screw was not correctly positioned (and likely causing this), the gear cable was also loose and kinked; the rear hub was clicking every half / quarter wheel revolution (I have an identical bike so I know what the rear hub should sound like, this was all wrong) and the rear disc brake was rubbing. I contacted the store and advised I was unhappy and would like a full refund, considering all the problems I'd already had with delays and nobody having any idea about how click and collect works. They agreed verbally that a full refund would be issued. I took the bike in an hour or so later to return it and was surrounded by 3 members of staff all wanting me to show them the problems, which I did. But then the man who built the bike came over (I'm sorry I don't know his name but it was approx 11-11.30am on Sat 11th July at the Southampton Go Outdoors branch) and said the bike sounded completely fine and he could not see a problem, he said he had built it and it was fine. It clearly wasn't. Whilst the bike was upside down to enable me to demonstrate the gears jumping all over the place when changed (obv whilst I was turning the pedals), this man looked and me and said "the gears don't work when the bike is upside down". This particular man was incredibly dismissive, defensive, bordering on aggressive in his manner towards me. He just glared at me with a horrible expression throughout. I was a woman on my own and it very quickly became crystal clear he did not like being told by a woman that the bike he had built was not correctly tuned (a woman that has a fair bit of experience with bikes). He started searching online on his phone for "manufacturing requirements" and basically would not believe or accept anything I was saying (the other staff by the way were kind and helpful) but this man needs calling out over his seemingly incredibly misogynistic behaviour towards me. He scared me, it was horrendous and I was shaking whilst waiting for my refund to be processed (which seemed to take an eternity because nobody could get anything done quickly on the till). I will never ever set foot in that store again because of that man.
Oh and the free insurance they set up for me when I initially collected the bike, well I never received any confirmation or anything until today (12 days later) when the insurance company realised they had spelt my name incorrectly and email too.
The worst experience of purchasing a bike from start to finish and everything in between. Thankfully I was able to get a full refund but the errors, lack of knowledge and skill of staff, the significant stress caused (I needed that bike in 9 days time) and time wasted was completely unacceptable and frankly astounding from a so called established company.

Absolute legends at the Leeds store! 5 stars is not enough. Brought my Cube e-bike in with a sketchy clicking noise around the motor. The mechanics diagnosed it instantly, straightened the bolts, aligned everything perfectly, and now the bike is dead silent. They even sorted my mudguard on the house! Friendly, super fast, and top-tier professionalism. If you want your bike sorted by people who actually know their stuff, this is the place. Huge thanks to the team!

Great help with choosing what brake pads I needed
Cheers

When collecting the bike the young lad helped swap the pedals over for me and set up my suspension for my weight. Great service!

Easy to order and quick delivery

Excellent service sourcing the correct SRAM DUB BB, and fitting FOC, following the delivery of a mismatched BB.

Leisure lakes Coventry is a brilliant bike shop, great stock but also willing to order stuff you need at a competitive price.
The staff are fantastic, highly knowledgeable and super friendly making it my 1st choice for bike shop

Amazing, very speedy delivery very reliable and the helmet absolutely amazing.

Ordered online and collected in store at Breaston.
Very friendly and my items were ready for me to collect.

Quick and easy service. Just as it should be.

Ordered a cube balance bike for my grandson which looked great on the page and had great reviews .I looked on a few sites but decided to order the cube bike from here as it had good reviews . Order came quickly the bike was great for my grandson and great quality , only disappointment was that the bike colour was not what I had ordered for him but he loved the bike anyway .

Great experience and would definitely be ordering from them again

Fast delivery

Easy to deal with and pleasant staff.
Had to travel over an hour to get my bike which is fine.
Once I got it home it just didn’t feel right. The gears seemed clunky, breaks a little weak and just a bit loose all together.

Took the bike directly to Trek and they confirmed it wasn’t set up correctly, nothing was torqued to spec, breaks weren’t set up correctly, nor the gears.
This was a little disappointing, but all is well now and I’m happy with the bike.

I don’t think I’d use this branch for servicing based off this encounter unfortunately.

Quick, efficient.

Good quality, competitive prices.
The only thing that was frustrating is that there was no email notification that the parcel had arrived to the post office. I only discovered it in two days by checking the tracking number.