Leisure Lakes Bikes - Stockton-on-Tees Reviews 

Superb service, helpful and knowledgeable. Made the purchase a pleasure. Picking up the bike, the guys took the time to set up and explain all the workings of the bike, constantly pleasant and professional throughout. Would definitely recommend!

Great service from an amazing bunch of lads at leisure lakes Stockton . Always go above and beyond to help 👍

Bike was transported to store but no contact to say it was ready to collect - I had to ring

When I did collect bike basically just handed over - no info no discussion nothing

The 2 lads in your Stockton store very noligable an helpful

Always good service from the staff.
Paul is a good manager

I have been to Stockton on Tees branch on numerous visits.
All the members of staff are really helpful and knowledgeable.
Would highly recommend anyone to visit the store .
This is my go to local bike shop and I will be there again without hesitation.

Ordered a bike for my grandsons birthday 2 weeks in advance and rang twice beforehand to make sure the bike would be ready and paid someone to drive down the country to pick it up and they did not have it. Absolutely disgusting and heartbreaking they totally messed my grandsons birthday up then promising to deliver it the next day only to break that promise as well as they could not deliver it so was an absolute farse from beginning to end. Never again

Travelling from Stonehaven to Cambridge on a charity ride when tyres gave out. Found Leisure Lakes Stockton as the closest place and they couldnt have been more helpful. Fixed the issue and checked the bike over, all late in the day. Couldn’t have asked for better customer service.

the order arrived when it was expected. No problems at all.

Found item I needed online and picked up from your shop in Stockton

Bought an item online for instore pick up. Got receipt stating item ready for collection, on Sunday 22nd Nov travelled to collect buy item not in store as stated. Staff in store apologised and organised to send item in a few days max. Another full week went by so phoned store. Item was there with sticker on to be posted but hadn't been dispatched. Item sent by DPd next day. Received on 6th December. PS it was also a different size to the order!

Excellent choice great service would recommend

Could not recommend these guys enough came in with a problem with a bike i purchased else where no hesitation fixed straight away brilliant friendly people all round thanks guys
Thanks
Charlie and paul

Stockton on tees branch at GoOutdoors seriously need to work on the customer service skills. I went in tonight to buy a bike for my daughter, when I asked for advice about sizes I just got told to use the chart on the wall.

I then walked around looking at bikes but not once did anyone asked see if I needed any help, the guys just remained behind the till chatting with each other. I had no choice but to leave the store and purchase a bike at a different shop.

There lack of help cost Leisure Lakes a sale, so I would highly recommend some customer support training. If you’re looking for a helpful local shop use Peddlers at Redcar!!.

Friendly, knowledgeable staff and a good selection of bikes at a reasonable price. Good after service.

Collected the bike and didn't feel a need to do a check over it i just picked it up and carried it out of the store. Once I got it home I noticed that the rear brake need some adjustment as well as a fine tune of the gears which I had to do myself., which was disappointing.

Took a lot longer to get the delivery but that may well have been Royal Mails fault. Correspondence with the Stockton on Tees shop was pretty good

Great customer service, only gripe was a click and collect order, was told it would be 2 days (ordered on the Sunday) phoned up Tuesday to see if there was any updates to be told to just wait till I receive the text informing me it’s ready to pickup. Heard nothing up until friday pm so decided to call up Saturday to enquire again to only be told it’s been sat waiting since Wednesday and they must of forgot to update the order on their end. Not the best experience but not the end of the world, just poor lack of communication. What made it worse is they had a load of the product on the shelf!

The items I ordered turned up very promptly and when I had to return a couple to the local shop the assistant was extremely pleasant and helpful