LendingPoint Reviews 8,630

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 85 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, professionalism, and caring approach, making the loan process smooth and understandable. Many highlight the excellent customer service, noting quick response times and efficient handling of their inquiries. People appreciate the ease and speed of the service, often receiving funds on the same day or the next. However, some customers experienced issues with payment systems and email support, mentioning difficulties with automated payment glitches and a lack of timely responses from human representatives regarding payoff amounts. A few also reported dissatisfaction with how missed payments were handled, feeling that their concerns were not adequately addressed.

What people talk about most

Staff

Customers consistently note positive experiences with staff. Reviewers frequently praise the kindness,... See more

Service

Clients share positive opinions on service, highlighting the helpfulness, professionalism, and efficiency of... See more

Customer service

Consumers generally report positive experiences with customer service. Many reviewers highlight the... See more

Response time

Users describe positive interactions with response times. Many customers praise the quick decision-making... See more

Payment

Reviewers highlight ambiguous aspects of payment. While some customers praise the ease of applying, quick... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Mr. Ronald Barber was fantastic. I needed a quick personal loan and he was extremely helpful, friendly and very professional. At almost 80 years old my computer skills are fragile. Ronald talked me... See more

Rated 5 out of 5 stars

I would like to take a moment to recognize Ronald Barber & Lending Point for putting Customer Service as their top Priority. Ronald, is a Professional Courteous & Caring individual that ac... See more

Rated 5 out of 5 stars

Ronald replied to my email inquiry but we had a difficult time connecting due to my work schedule. He was patient in playing phone tag with me and we were finally able speak, complete documents and mo... See more

Rated 5 out of 5 stars

I’m really grateful for LendingPoint because when I needed help with a huge purchase they were there to help me and my family out when everybody else shut us out. I just hated that I couldn’t stay con... See more


Company details

  1. Non-Bank Financial Service
  2. Financial Consultant

Written by the company

With a decision in seconds and access up to $36,500 as soon as the next business day, LendingPoint is leading the online direct lending industry with innovative finance solutions and superior customer service. We offer payment options that fit your unique financial situation. We look for ways to say "Yes" when traditional lenders and banks are quick to dismiss and say "No”. To us, you're more than a credit score.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

9K reviews

5-star
4-star
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1-star

Replied to 9% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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Rated 5 out of 5 stars

James Miller was absolutely fantastic

James Miller was absolutely fantastic! He made the entire loan process, from start to finish, feel easy and stress-free. His communication was excellent, and he always responded quickly to my questions. I highly recommend James to anyone needing a loan—he's truly a professional who gets the job done!

October 7, 2025
Unprompted review
Rated 5 out of 5 stars

My loan officer

My loan officer, Mr. Ronald Barber was very helpful, courteous, & professional. This process took less than 10 minutes. I have been doing business with LP for a few years, and they have always been great.

September 26, 2025
Unprompted review
Rated 5 out of 5 stars

My experience with Lending point

I contacted Lending Point looking for a low-cost loan and I received an email and a phone call back from Ronald Barber. Once I spoke with Ronald, he was sympathetic and sincere which made me feel great about working with this company with my finance needs!". Good job Lending Point for having Ronald Barber! He IS a sign of great things to come. Thank you!

September 23, 2025
Unprompted review
Rated 4 out of 5 stars

Fast and easy

I needed a small loan nothing to crazy. I was contacted by Ronald. He wasn't pushy or tried to give me a loan for more then what I was asking for. He explained the terms fees(yes there was a processing fee of 360) and all that was necessary. He didnt hide any information or back door fees surprise interest rates he was forthcoming and honest. Got my loan certified in bout a half an hour and everything was exactly as he said. Will use them again if I need another loan.

September 17, 2025
Unprompted review
Rated 5 out of 5 stars

Great customer service

Ronald replied to my email inquiry but we had a difficult time connecting due to my work schedule. He was patient in playing phone tag with me and we were finally able speak, complete documents and move my loan along. Great customer service. Thank You!

September 4, 2025
Unprompted review
Rated 5 out of 5 stars

I contacted Lending Point and received…

I contacted Lending Point and received an email from Ronald Barber. Immediately I was spooked because my deceased fiancee name is Ronald Barber! I also took that at a sign for good things to come. Once I spoke with Ronald, he was sympathetic and sincere which made me think of " My Ron!". Good job Lending Point for having Ronald Barber! He IS a sign of great things to come. Thank you!

August 28, 2025
Unprompted review
Rated 1 out of 5 stars

I paid what was requested multiple…

I paid what was requested multiple times for more and more money and received no loan or refund. They are theifs and don't even bother with this dishonest business. Especially with John Wilderson, that's the name of the con man.

August 21, 2025
Unprompted review
Rated 5 out of 5 stars

Ronald Barber the representative that I…

Ronald Barber the representative that I spoke with was very helpful and providing the information that I needed and going over the process of attaining alone he made it very swift and seamless. I want to thank him for all of his help and I want to thank lending point for their help.

August 25, 2025
Unprompted review
Rated 5 out of 5 stars

Great experience

What a wonderful representative Ronald Barber is. He made the process so easy and was so kind answering any questions I had.
The process was seamless and I had my funds the next day. I would recommend to anyone that may need a little help.

August 20, 2025
Unprompted review
Rated 2 out of 5 stars

Poor customer portal/customer service

It is so frustrating that their customer portal was either down, displaying incorrect information, or incomplete information. There was a glitch with there automated payment system and when calling into customer service, the representative couldn't and didn't offer any explanations and did not correct the issue, yet they were able to subsequently tack on additional interest charges on the loan after it was too late to address the matter again.

August 11, 2025
Unprompted review

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