Clear enough ordering, though of course there are many attempts to "upsell" into higher cost options. Quick enough process, and I'm very pleased with the result. My beloved old sunglasses back in acti... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Sunny! A star giving life and light or really just such a man veiled in flesh? Visible light is of course necessary to vision and Lensology are supreme at every aspect of giving my cruelly declining e... See more
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Just what I needed when I smashed my favourite sunglasses at a wedding (long story)… Found this company online. Clear simple guide as to what was on offer (normal or prescription tinted lenses), easy... See more
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Fab experience, easy to navigate system, easy to upload prescription and great updates and communication. Glasses arrived back within two weeks from order date, perfectly packaged and promptly deliv... See more
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Company details
Written by the company
Lensology is the UK’s leading specialist for reglazing glasses — fitting new prescription lenses into frames you already own. If your prescription has changed or your lenses are scratched, there’s no need to buy new frames. We offer a cost-effective, expert alternative trusted by thousands across the UK and beyond. While High Street opticians often discourage reglazing to push a new frame sale, we’re built around the opposite philosophy: keep the frames you love, save money, and get better service. Lensology brings together affordable online pricing with the personal, one-to-one care you’d expect from an experienced optician. Every customer speaks directly with an adviser who has real, hands-on optical experience. We’re also the UK leaders in prescription and non-prescription lenses for Meta smart glasses — including Ray-Ban Meta and Oakley Meta — and we ship internationally. For those who prefer a face-to-face visit, our Watford showroom is open for reglazing consultations or browsing our curated designer frames and sunglasses. Premium lenses, great prices, proper customer service. That’s why people choose Lensology.
Why people trust Lensology
Written by the company
- Expert lens fitting, honest pricing, real customer care
- We believe in providing a smarter alternative to buying new glasses. Our team of optical specialists offer personal support, expert advice, and premium lenses at fair prices — all while helping you keep the frames you love.
Contact info
Upper Floor, Wenzel House, Olds Approach, Tolpits Lane, WD18 9AB, Watford, United Kingdom
- 01923940408
- hello@lensology.co.uk
- www.lensology.co.uk
Keep the Frames. Fix the Lenses.
4.8
Excellent
20K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 93% of negative reviews
Typically replies within 24 hours
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10/10 service
10/10 service, I would highly recommend bought a pair of sunglasses which had been discontinued. Over time due to wear and tear the glazed lenses had scratches. Lensology put in new lenses and sent them back as good as new. Thank you esp Christina
August 18, 2026
Unprompted review
Reply from Lensology
Hi,
Thank you so much for your fantastic 10/10 review!
We’re delighted that we could give your discontinued sunglasses a new lease of life with fresh lenses, making them feel as good as new again. We’ll be sure to pass your special thanks on to Christina!
Thank you for choosing Lensology and for the recommendation!
Kind regards,
Barry
I found the ordering a little complicated
I found the ordering a little complicated which resulted in my order not being as expected
August 15, 2026
Reply from Lensology
Hi Graham,
Thank you for your review!
We are trying to be as simple as we can, as far as the ordering process is concerned. Also, once your order is placed, we do communicate with you via email regarding your order. If there is any complication that you face, you can let the team know about this while the order is in progress.
If you feel that your order is not as you expected, you can just contact us using our contact us form available here: https://lensology.co.uk/contact-us/ so that one of our experts can happily help you with this.
Very best,
Barry
Easy to follow instructions and great…
Easy to follow instructions and great quality lenses. Loves the treat that came with my glasses delivery too.
August 18, 2026
Reply from Lensology
Hi Neil,
Thank you so much for your fantastic review!
We’re elated to hear that you found the instructions easy to follow and are so pleased with the quality of your new lenses. And we’re glad the little treat was a nice surprise too!
Thank you for choosing Lensology and for sharing your experience!
Best regards,
Barry
Reply from Lensology
Hi Stephen,
Thank you for your kind words!
Great lenses at a decent price are exactly what we aim for.
Thanks for choosing Lensology!
Very best,
Barry
Sent in my fave frames to be fitted…
Sent in my fave frames to be fitted with new lenses. Great price, turnaround time and well packaged.
August 18, 2026
Unprompted review
Reply from Lensology
Hi Keith,
Thank you so much for your lovely review!
So thrilled to know that you were able to give your favourite frames a new lease of life with new lenses. It’s awesome to hear you were happy with the price, turnaround time and packaging too.
Thank you for choosing Lensology! We look forward to serving you again!
Best regards,
Barry
Great service
Great service. I had cataract surgery so needed my Gucci sunglasses reglazed polarised lenses. Good price, quick turnaround and workmanship to a high standard.
August 12, 2026
Unprompted review
Reply from Lensology
Hi Janice,
Thank you so much for your fantastic review!
We’re glad to hear that you’re so pleased with your reglazed Gucci sunglasses and polarised lenses. It’s great to know you were happy with the price, quick turnaround and, most importantly, the quality of the workmanship.
Thank you for choosing Lensology and for taking the time to share your experience!
Kind regards,
Barry
Great company great price
I was pleasantly surprised by the level professionalism
and speed to deliver, I will use Lensolegy again
August 17, 2026
Reply from Lensology
Hi Frederick,
Thank you so much for your lovely review!
We’re delighted to hear that you were pleasantly surprised by the professionalism and speed of our service. It was a pleasure to communicate with you on the live chats.
So glad to know you’ll be choosing Lensology again, and we really appreciate your support.
Very best,
Barry
Top quality and amazing value
Sent in my Japanese BJ Classic frames to Lensology for 1.67 Omni-Vision HD Varifocals with ULTIMA coating. The lenses are thin, super clear, and extremely comfortable. Top quality and amazing value compared to the high street. Highly recommend!
August 15, 2026
Unprompted review
Reply from Lensology
Hi Wai,
Thank you so much for your incredible review!
We’re exhilarated to hear that you’re so pleased with your 1.67 Omni-Vision HD varifocals and ULTIMA coating. Omni-Vision HD lenses are amongst the best varifocal lenses that you can find on the market with the least distortion area. It’s great to know the lenses are thin, crystal clear and comfortable, while also offering such excellent value compared with the high street.
Thank you for choosing Lensology and for your highly recommended! We look forward to serving you again!
Warm regards,
Barry
Great communication from start to…
Great communication from start to finish. Made my failing glasses young again.
August 14, 2026
Reply from Lensology
Hi Matej,
Thank you for your lovely feedback.
We’re pleased you experienced great communication throughout and that your glasses were restored to like‑new condition.
Looking forward to helping you again!
Best regards,
Barry
I was pleased to use Lensology company…
I was pleased to use Lensology company for my glasses. I sent a copy of my prescription along with my personal frame and got an expensive quote, I informed lensology that the quote was above my budget and I received a 2nd quote that was adjusted and much more affordable for me. They sent me packaging and paid for shipping fees, I got my new glasses back along with packets of hair is! I love a freebie.
August 7, 2026
Unprompted review
Reply from Lensology
Hi Sedrecka,
Thank you so much for your fabulous review!
We’re exhilarated to know that we could find an option that worked better for your budget while still providing the lenses you needed.
It’s great to hear that the packaging and shipping process made everything easy for you, and we’re thrilled you’re enjoying your new glasses. And we’re glad the little freebies were a nice surprise too!
Thank you for choosing Lensology and for sharing your experience! We'd love to welcome you again!
Kindest regards,
Barry
Reply from Lensology
Hi Peter,
Thank you for your kind regards.
We’re pleased you found the process very good and easy.
We are always here to help you again!
Very best,
Barry
Reply from Lensology
Hi Hooman,
Thank you so much for your fantastic review!
We're elated to hear that your order to the USA arrived promptly and, most importantly, that everything worked exactly as promised.
We take great pride in providing premium-quality precision lenses from our UK lab, combined with fast and reliable international shipping using DHL Express service, to make the experience as smooth as possible for our customers across the USA and around the world.
Thank you for choosing Lensology and for your trust and support. We truly appreciate it!
Warm regards,
Barry
0 complaints
0 complaints! Received my new lens and wow! I must say I’m impressed! Great value for money and got it back within 5 days!
August 17, 2026
Unprompted review
Reply from Lensology
Hi,
Thank you so much for this wonderful review!
Zero complaints and a “wow” moment with your new lenses is exactly what we love to hear! We’re thrilled you found great value and got them back within 5 days.
Looking forward to helping you again!
Kind regards,
Barry
Sunglasses as new
Very clear website, clear instructions on posting and track and trace. Very fast turnaround, sunglasses as new.
August 17, 2026
Reply from Lensology
Hi Simone,
Thank you for this wonderful review!
That’s great to hear — we’re pleased to know that you found our website and posting instructions clear, appreciated the track‑and‑trace, and that your sunglasses came back as new with a very fast turnaround.
We look forward to serving you again!
Very best,
Barry
Quick and easy also kept informed at…
Quick and easy also kept informed at each stage.
August 17, 2026
Reply from Lensology
Hi Tim,
Thank you for your kind words!
We’re delighted you found it quick and easy and that we kept you informed at every stage.
Thank you! We'd love to welcoming you again!
Kind regards,
Barry
Fantastic service
Fantastic service! I have a light astigmatism and needed my glasses reglazed. The process was clearly explained, fast and handled with great care. The finished glasses work perfectly and it costed me half the price Specsavers quoted me.
August 3, 2026
Unprompted review
Reply from Lensology
Hi Francesca,
Thank you so much for your fabulous review!
It's great to know that the whole reglazing process was clear, quick and handled with care, and that your new lenses are working perfectly. We're glad to hear that we were able to provide the quality you needed at around half the price you were quoted elsewhere.
Thank you for choosing Lensology and for sharing your experience! Always here to help you with your next pair!
Best regards,
Barry
Amazing logistics and reglazing
Amazing logistics and reglazing! I'd prefer if there's a live chat function rather than having to call, and it the forms' UI is a bit more modern, but these are just my nitpicks. The process was clear and simple, the turn-around was as promised and pretty quick, and I'm just so happy I can use my old frame again after searching through all the high-street opticians for the right one.
August 14, 2026
Unprompted review
Reply from Lensology
Hi Rachel,
Thanks for your review. We are delighted to hear that you found the process to be nice and simple and that you are happy with the overall outcome.
Just regarding your 'nitpicks', we just wanted to ask what time you were on the site as we do have a dedicate live chat operative working from 8am until 8pm Monday to Friday.
For the quote process, we do send a paper form and an online form to fill in. We'd love to get further feedback on this so please email me at neilp@lensology.co.uk if you did want to give us some more detailed feedback on the form.
We very much to hear from you again otherwise.
Many thanks again,
Neil
Outstanding 5-Star Service – Rabbi & Lensology are absolute superstars!
I had an incredible experience with Lensology while getting my sunglasses reglazed. I was on a tight deadline to get them back before an upcoming holiday, and Rabbi went completely above and beyond to make sure they arrived right on time. On top of the super-fast turnaround—just brilliant, genuine customer care.
The prescription lenses are spot-on, the quality is top-tier, and communication throughout was seamless. I couldn't be happier with the result and will definitely recommend Lensology to everyone I know!
August 16, 2026
Reply from Lensology
Hi Emily,
Thank you so much for this incredible review!
We’re absolutely thrilled to hear that Rabbi was able to go above and beyond to help get your sunglasses back to you in time for your holiday. We’ll be sure to pass on your wonderful feedback to Rabbi!
It’s brilliant to know you’re so pleased with the prescription, lens quality and communication throughout.
Thank you for choosing Lensology and for recommending us so highly! We hope you enjoy your holiday with your newly reglazed sunnies and look forward to helping you again!
Warm regards,
Barry
The Whole Experience
1. Customer care and attention was superb.
2. Quality of lenses provided impressively precise.
3. Whole experience one of complete satisfaction.
August 3, 2026
Unprompted review
Reply from Lensology
Hi Michael,
Thank you so much for your fantastic feedback!
We’re delighted to hear that you were so impressed with the customer care and attention you received, as well as the precision and quality of your new lenses. It’s wonderful to know the whole experience left you completely satisfied.
We really appreciate you choosing Lensology and taking the time to share your experience!
Best regards,
Barry
This is my 10th pair and this latest…
This is my 10th pair and this latest frame are just as good with all the others . I cant go anywhere else. Lensology is the Honey of prescriprion lenses. The transition lenses are excllent. 👍🏾
July 27, 2026
Unprompted review
Reply from Lensology
Hi Stewart,
Thank you so much for your incredible loyalty!
Your 10th pair is a fantastic milestone, and we’re absolutely delighted that you’ve been so consistently happy with your Lensology glasses. We love hearing that your latest frames and Transitions lenses are performing brilliantly too.
Being your go-to for prescription lenses is the biggest compliment we could receive. It's an honour to have you with us!
Thank you for choosing us time and time again!
Kindest regards,
Barry
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