This was the first time I have used Lenstore and it won't be the last. Ordering was straightforward and my lenses were delivered the next day. From placing my order to delivery was actually less than... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Consistency, consistency, and consistency. I’ve been a customer for a few years now and every time im amazed at the price and the fact it really is next day service no mater the time I order the... See more
Speed and ease of online ordering. I also called and spoke to someone quickly who helped again. Happy to use Lenstore anytime but still need to keep my optician for prescriptions and eye health checks... See more
I've been buying from Lenstore for over 6 years now. Well priced, good brand. I placed my last order on a Saturday night and received my order on Monday. Service and delivery is always excellent!... See more
Company details
Written by the company
We're an online contact lens retailer, where service doesn't stop at your letterbox...We only sell top brands at great value (with fast delivery, of course!), and we're Vision Care Experts. What does this mean? We have in-house Opticians, and a team trained to provide you with eye and contact lens care advice. We're also partners with Vision Express, providing our contact lens customers with free eye tests and contact lens aftercare!
Lenstore.co.uk
Written by the company
- Shop with Confidence
- We're committed to only selling high quality contact lenses and vision care products. You’ll find top brands such as Acuvue, Air Optix, Clariti, Dailies and many more.
- FREE Eye Tests
- We aim to provide our customers with the best eye care service possible. When you purchase contact lenses, you’ll receive a free eye test and contact lens aftercare at Vision Express.
- Vision Care Experts
- Call our Clinical Team on 0800 010 6865, Monday to Saturday from 8am – 8pm for expert optical advice from our qualified Opticians and Optical Consultants.
- Fast Dispatch & Delivery
- 94.4% of our orders ship the same-day. Place your order before 11pm every weekday for delivery the very next day; all as part of our standard service. We also offer same-day delivery within Central London.
- Free UK Returns
- Ordered the wrong product or had a prescription change? If you want to exchange your lenses or request a refund, simply return your items unopened for free. We provide a Freepost returns label with all orders.
- Auto Re-Order
- If you choose to opt-in to our Auto Re-Order service, we will place your orders for you automatically on the day you select, as often as you'd like. You'll save 5% on each automatic re-order and can opt-out at any time.
Contact info
Level 2 The Kensington Building, 1 Wrights Lane, W8 5RY, London, United Kingdom
- 0800 010 6865
- customerservices@lenstore.co.uk
- www.lenstore.co.uk
4.7
Excellent
90K reviews
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ordering was easy and delivery was…
ordering was easy and delivery was really fast, excellent service.
July 16, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Substitute lenses
The substitute lenses do not work for me, I would like to return it please.
July 16, 2026
Reply from Lenstore
Hi,
Thank you for taking the time to leave your review. We are very sorry to hear that the lenses you received are not suitable for you and sincerely apologise for the disappointment and inconvenience this has caused.
After reviewing your account, we can see that the lenses ordered are different from the contact lenses you have previously purchased. Even small differences in lens type, material, or design can affect comfort and vision, which is why we strongly recommend using only the contact lenses prescribed by your Optician.
To help us investigate this further and determine the most appropriate resolution, we would be very grateful if you could provide some additional information about the issues you experienced with the lenses.
We would also appreciate it if you could provide a copy of your current contact lens prescription.
We will be reaching out to you shortly via email from wehearyou_ls@lenstore.co.uk to gather this information and provide further support. If you do not see our email in your inbox, we kindly ask that you check your spam or junk folder, as it may have been filtered there.
We look forward to hearing from you so that we can assist you further.
Best wishes,
Lenstore | Voice of the Customer Team
Al says a quick and reliable service
July 16, 2026
Ordered one day delivered and the next
Ordered one day delivered and the next. Great service.
July 16, 2026
I have been ordering for almost 2 weeks…
I have been ordering for almost 2 weeks and my package has not been available to me today. Seriously!
July 16, 2026
Reply from Lenstore
Hi Oana,
Thank you for taking the time to leave your review. We are very sorry to hear that your order has still not arrived and sincerely apologise for the inconvenience and frustration this has caused.
After reviewing your order, we can confirm that it was dispatched on the same day it was placed, 16th July, with an estimated delivery date of 17th July. Unfortunately, we can also see that the Royal Mail tracking has shown no further movement since dispatch, which suggests that the parcel may have been lost in transit.
We completely understand how disappointing this must be, especially after waiting much longer than expected. Please be assured that we have a dedicated process for investigating orders that are believed to have been lost in the post.
We will be reaching out to you shortly via email from wehearyou_ls@lenstore.co.uk to request some additional information so that we can begin our investigation and work towards resolving this matter as quickly as possible. If you do not see our email in your inbox, we kindly ask that you check your spam or junk folder, as it may have been filtered there.
Thank you for your patience and understanding. We look forward to hearing from you soon.
Best wishes,
Lenstore | Voice of the Customer Team
Ease of ordering and quick delivery
July 16, 2026
Reply from Lenstore
Hi Hasina,
Thank you for taking the time to leave your review. We are very sorry to hear that you have not received your order and sincerely apologise for the concern and inconvenience this has caused.
After reviewing your order, we can confirm that it was dispatched on the same day it was placed, 15th July, with an estimated delivery date of 16th July. According to the Royal Mail tracking, the parcel was marked as delivered on 16th July.
We understand how worrying it is when a parcel is shown as delivered but cannot be located. Please be assured that we have a dedicated process for investigating orders that are reported as delivered but not received.
We will be reaching out to you shortly via email from wehearyou_ls@lenstore.co.uk with a few questions to help us begin our investigation. If you do not see our email in your inbox, we kindly ask that you check your spam or junk folder, as it may have been filtered there.
Thank you for your patience and understanding. We look forward to hearing from you so that we can investigate this matter and work towards a resolution as quickly as possible.
Best wishes,
Lenstore | Voice of the Customer Team
Easy to Order and Speed Delivery
It was very easy to order my contact lenses. I was really impressed that I got them delivered the next day. Very good service.
July 15, 2026
Quick and excellent quality !
Hi, I have given 5 stars because I could not give any more ! Otherwise I would have done so! I was on Holiday and had forgotten my contact lenses stupidly enough . I needed -9(!) daily lenses but could not get them anywhere untill I found your website . If you order before 23:00 they are delivered the very next day! Amazing! And they were very comfortable also .
July 15, 2026
Great product at best price with really…
Great product at best price with really quick delivery.
July 15, 2026
Fast and efficient
July 15, 2026
Super super quick service
Super super quick service, bought and delivered within 24 hours.travelling from overseas, ran out and got replacements lightening fast, super happy.
July 15, 2026
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