187 Trading Ltd T/A Leonlighting - Dismal Service
187 Trading Ltd T/A Leonlighting - Dismal Service
I placed an order on June 2nd '19 with Leon Lighting for a wall lamp, which I paid for via PayPal. I received an email confirmation of the order the same day. The next day I received an email from PayPal saying that the money had been refunded. I had not received any communication from Leon Lighting. So on June 3rd, before 9:00am I emailed Leon Lighting asking why I had been refunded. By 9:30 on the 4th I had not received a reply, so I called them. The phone was answered with a grunt. I had to ask if it was Leon Lighting I was speaking to. I went through the details above and the reply I got was ' what more do you expect me to do, it was out of stock so we gave you a refund'. He was then unconcerned at my being irate and told me he couldn't care less what I said.
Well, Leon Lighting, this is what a professional business would do:
a. not accept an order for an item not in your inventory
b. send the customer an email apologising for the inconvenience
c. respond to the customer when he emails within 24 hours
d. be polite when an irate customer calls to complain
This is obviously an unprofessional outfit that needs to up its game.